Robin Gurtner | Page 4

The service department never answer's the phone. Left numerous messages for the manager to call me since Kyle never returned my messages. I have been trying to reach someone from the time I brought Left numerous messages for the manager to call me since Kyle never returned my messages. I have been trying to reach someone from the time I brought my vehicle there almost 2 weeks ago. I've Expressed some concerns to Kyle over some things I'm noticing already tarnishing on my 1 yr old Yukon. Never got any response or answer's on anything I mentioned, all they said was bring it to us in 3 weeks and leave it with us for at least 4 days before we can even look at it. This was the same spiel they've been saying to me for over a year now. It's very disappointing and discouraging when you can't get someone to even look at your new vehicle when you have a concern about it, much less get your advisor or their manager to return your call. Who has time to wait 3 weeks to bring a brand new vehicle in for them to look at my concerns, just to tell me if it's under warranty. I finally got a hold of a service advisor and she repeatedly asked me if I wanted to make an appointment. My answer was no, I want to speak to someone about the concerns on my vehicle, since I got my car back after the update it's been acting crazy. She said to me "I'm going to you ask you again, do you want to make an appointment?" I would love to make an appointment, but I can't go 4 days without a car. When I got my car back after the oild change and update. All they did was tell me what I owe them. No follow up on my concerns, no details on the vehicle and no communication about the condition of the vehicle. I don't understand why this service department treats their customer's this way, maybe it's just me. Hopefully they make it right and show the customer respect by return the numerous messages left. More

by SGINDY Verified Customer Verified Customer

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I brought my vehicle in for checking the radio system and updating. When I got in the vehicle to return home it was all the same selections I had chosen. Thank you Crown for great service. updating. When I got in the vehicle to return home it was all the same selections I had chosen. Thank you Crown for great service. More

by smegna Verified Customer Verified Customer

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Kaitlyn is great, Robin was great. Picked it up yesterday, now there a dent in the right quarter panel that wasn’t there when I dropped it off. Picked it up yesterday, now there a dent in the right quarter panel that wasn’t there when I dropped it off. More

by YTTAPM Verified Customer Verified Customer

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Service department is very helpful explaining their recommended maintenance and getting your approval for the work. recommended maintenance and getting your approval for the work. More

by MLINDOW_2000 Verified Customer Verified Customer

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Fantastic fast service and very accommodating of us trying to get the vehicle close to the end of the service day. Highly recommend over other service centers in the area! trying to get the vehicle close to the end of the service day. Highly recommend over other service centers in the area! More

by JONATHAN.E.SCHOEN Verified Customer Verified Customer

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An awesome staff, I went in for an oil change, they fix my tire sensors my tire sensors More

by MSHELENEJAMES Verified Customer Verified Customer

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My Yukon seemed to have an electrical problem. The service dept. could not identify a problem. The manager was very helpful meeting with me. The service dept. could not identify a problem. The manager was very helpful meeting with me. More

by VECAKL Verified Customer Verified Customer

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Crown is prompt and professional each time I bring my vehicle in for service. The staff is always accommodating. vehicle in for service. The staff is always accommodating. More

by WEN4382 Verified Customer Verified Customer

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Great service, very attentive, polite, and tried as best as they could to help with cost! as they could to help with cost! More

by JONATHAN.BOWMAN28 Verified Customer Verified Customer

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Service was great, had me in and out in 45 minutes for a door handle repair. Would definitely be recommend door handle repair. Would definitely be recommend More

by STPH715 Verified Customer Verified Customer

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