Robin Stock
Robin Stock at DARCARS Lexus of Englewood

Robin Stock | Page 6

Service Writer

DARCARS Lexus of Englewood

53 Engle Street
Englewood, NJ 07631

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4.9
80 Reviews
4.9

80 Reviews

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80 Reviews of Robin Stock

February 14, 2024

Dealership Rating
Employee Rating

Excellent customer service at this location. Robin, my service advisor, kept me informed at all times of my vehicles maintenance and progress, and answered all of my questions. She was very kind More

by mejiacwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grace

Feb 15, 2024

DARCARS Lexus of Englewood responded

We're so glad to know that Robin and Grace provided excellent service during your visit at DARCARS Lexus of Englewood. Our team works hard to keep our customers informed and comfortable throughout the process, so it's great hearing this feedback! Thanks for recommending us, we'll be here when you need us next time!

October 19, 2023

Dealership Rating
Employee Rating

Waiting for the car is a bit longer than excepted but other than that its okay More

by Mariaroslyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2023

DARCARS Lexus of Englewood responded

Thanks for your patience and understanding! At DARCARS Lexus of Englewood, we always aim for efficiency and our team will use your feedback as a learning tool as we work toward swifter service in the future. Until next time, drive safely!

October 14, 2023

Dealership Rating
Employee Rating

Hello, the service was very excellent, especially Miss Robin. She was very kind and practical. Thank you, Robin More

by Mohammed alaleemy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

DARCARS Lexus of Englewood responded

Mohammed, we're delighted to know that Robin provided excellent service during your visit at DARCARS Lexus of Englewood. Thanks for the shout-out!

September 15, 2023

Dealership Rating
Employee Rating

Yoselin was very helpful with our issue. We had spoken to her previously when we first pick up our car & she was most helpful. More

by herbfleishman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Ruiz , Dan Phillips

Sep 18, 2023

DARCARS Lexus of Englewood responded

We're glad to know that Yoselin was able to assist you with your issue at DARCARS Lexus of Englewood. We appreciate the positive feedback and we'll make sure she gets recognized for her efforts!

July 11, 2023

Dealership Rating
Employee Rating

My concern with the dealer has been all addressed, and I am now happy with the solution. More

by Alpha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Ruiz , Dan Phillips

Jul 12, 2023

DARCARS Lexus of Englewood responded

Hi Yang, thank you for reaching out. I know our General Manager has spoken with you and that we are bringing your car for inspection tonight. We truly appreciate the chance to remedy the situation!

June 26, 2023

Dealership Rating
Employee Rating

I went there to have my breaks checked out because they were soft. The Service manager and the machanic told me that my real breaks had to be changed ..Now i get the car in 2022 it only had 22,000 miles I More

by rbest
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Cesar Ruiz , Dan Phillips

Jun 29, 2023

DARCARS Lexus of Englewood responded

Hi! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I know our Service Manager has tried to reach you via phone this week - would you mind returning our call when you have a moment? You can also reach my team and I directly at 800-327-2277 -- my colleagues Sherlene and Kim would love to assist. Thank you!

Jun 30, 2023

rbest responded

You're so manager, it's lying. Because no one trying to get contact with me at all about this situation.

May 19, 2023

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Employee Rating

A very wonderful company! !very positive and honorable in all ways! Meghan Ahrens truly amazing! More

by Annacowandesigns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Meghan Ahrens, Seth Lipper

May 19, 2023

DARCARS Lexus of Englewood responded

We are glad to hear that Meghan and the team have made you feel welcome here at DARCARS Lexus of Englewood. Thank you, Anna!

May 20, 2023

DARCARS Lexus of Englewood responded

It is our pleasure to assist you!

May 19, 2023

Annacowandesigns responded

Thank you again to all the managers and whole staff for everyone’s kindness and extreme help with compassion with my transition to new car. With great appreciation! Anna Cowan

May 01, 2023

Dealership Rating
Employee Rating

I came in for an emergency repair, and met with Robin Stock. We will continue to service our cars by Darcars Lexus of Englewood. Robin and Yoselin Moreno put our satisfaction and the safety of our fa More

by lynnekushnir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yoselin moreno

May 01, 2023

DARCARS Lexus of Englewood responded

Robin and Yoselin are pleased to have been able to assist in your time of need! It's wonderful to know that our dealership has earned your trust, and we would love nothing more than to welcome you back in the future for service or purchasing. Thank you so much for reviewing DARCARS Lexus of Englewood!

April 13, 2023

Dealership Rating
Employee Rating

Tire issue no appointment. Robin was great. Got me in and out in 90 minutes. Very professional and courteous. More

by Jbrancat3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2023

DARCARS Lexus of Englewood responded

We're delighted to hear that Robin provided the friendly, efficient service we pride ourselves on! Please drive safely and we'll see you again down the road!

January 28, 2023

Dealership Rating
Employee Rating

Dan in the service department is great. I always look for him when I come in and have nothing but great service from him. Keep up the good work! More

by Adrian L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Phillips

Jan 30, 2023

DARCARS Lexus of Englewood responded

Adrian, thank you for the review! We appreciate the kind feedback about Dan and hope to see you back again at DARCARS Lexus of Englewood. Safe travels!

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