Excellent customer service at this location.
Robin, my service advisor, kept me informed at all times of my vehicles maintenance and progress, and answered all of my questions. She was very kind
Robin, my service advisor, kept me informed at all times of my vehicles maintenance and progress, and answered all of my questions. She was very kind, professional, and detailed during my visit. Ms. Grace was also very helpful and kind, and I also appreciate the comfort and cleanliness of the waiting area. I would highly recommend this establishment for your Lexus servicing needs. Even though I didn’t meet the mechanics or the auto detailers, a big shot out to them as well for doing such a great job on my vehicle and giving it back to me better than how I brought it in! Thank you all for taking care of me!
More
by mejiacwm
Service Price Transparency
Other Employees Tagged:
Grace
Feb 15, 2024 -
DARCARS Lexus of Englewood responded
We're so glad to know that Robin and Grace provided excellent service during your visit at DARCARS Lexus of Englewood. Our team works hard to keep our customers informed and comfortable throughout the process, so it's great hearing this feedback! Thanks for recommending us, we'll be here when you need us next time!
Waiting for the car is a bit longer than excepted but
other than that its okay
other than that its okay
More
by Mariaroslyn
Service Price Transparency
Oct 19, 2023 -
DARCARS Lexus of Englewood responded
Thanks for your patience and understanding! At DARCARS Lexus of Englewood, we always aim for efficiency and our team will use your feedback as a learning tool as we work toward swifter service in the future. Until next time, drive safely!
Hello, the service was very excellent, especially Miss
Robin. She was very kind and practical. Thank you, Robin
Robin. She was very kind and practical. Thank you, Robin
More
by Mohammed alaleemy
Service Price Transparency
Oct 16, 2023 -
DARCARS Lexus of Englewood responded
Mohammed, we're delighted to know that Robin provided excellent service during your visit at DARCARS Lexus of Englewood. Thanks for the shout-out!
Yoselin was very helpful with our issue.
We had spoken to her previously when we first pick up our car & she was most helpful.
We had spoken to her previously when we first pick up our car & she was most helpful.
More
by herbfleishman
Service Price Transparency
Sep 18, 2023 -
DARCARS Lexus of Englewood responded
We're glad to know that Yoselin was able to assist you with your issue at DARCARS Lexus of Englewood. We appreciate the positive feedback and we'll make sure she gets recognized for her efforts!
My concern with the dealer has been all addressed, and I
am now happy with the solution.
am now happy with the solution.
More
by Alpha
Service Price Transparency
Jul 12, 2023 -
DARCARS Lexus of Englewood responded
Hi Yang, thank you for reaching out. I know our General Manager has spoken with you and that we are bringing your car for inspection tonight. We truly appreciate the chance to remedy the situation!
I went there to have my breaks checked out because they
were soft. The Service manager and the machanic told me that my real breaks had to be changed ..Now i get the car in 2022 it only had 22,000 miles I
were soft. The Service manager and the machanic told me that my real breaks had to be changed ..Now i get the car in 2022 it only had 22,000 miles I had to Pay 850.00 to get Fix befor in can say NO the mechanic told me he had all the off the car already .. and I could Not say NO to haveing some one else to fix my CAR ..This Is why the Labor cost was over $400.00...
More
by rbest
Service Price Transparency
Jun 29, 2023 -
DARCARS Lexus of Englewood responded
Hi! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I know our Service Manager has tried to reach you via phone this week - would you mind returning our call when you have a moment? You can also reach my team and I directly at 800-327-2277 -- my colleagues Sherlene and Kim would love to assist. Thank you!
Jun 30, 2023 -
rbest responded
You're so manager, it's lying. Because no one trying to get contact with me at all about this situation.
A very wonderful company!
!very positive and honorable in all ways! Meghan Ahrens truly amazing!
!very positive and honorable in all ways! Meghan Ahrens truly amazing!
More
by Annacowandesigns
May 19, 2023 -
DARCARS Lexus of Englewood responded
We are glad to hear that Meghan and the team have made you feel welcome here at DARCARS Lexus of Englewood. Thank you, Anna!
May 20, 2023 -
DARCARS Lexus of Englewood responded
It is our pleasure to assist you!
May 19, 2023 -
Annacowandesigns responded
Thank you again to all the managers and whole staff for everyone’s kindness and extreme help with compassion with my transition to new car.
With great appreciation! Anna Cowan
I came in for an emergency repair, and met with Robin
Stock. We will continue to service our cars by Darcars Lexus of Englewood.
Robin and Yoselin Moreno put our satisfaction and the safety of our fa
Stock. We will continue to service our cars by Darcars Lexus of Englewood.
Robin and Yoselin Moreno put our satisfaction and the safety of our family first. Getting a loaner was hassle free, dealership is comfortable, and staff is courteous, and efficient.
Robin Stock is a cut above any one we have worked with before. She and the dealership earned our TRUST and continued business for service and purchase .
Sincerely, Dr Seymour and Lynne Kushnir
More
by lynnekushnir
Service Price Transparency
Other Employees Tagged:
Yoselin moreno
May 01, 2023 -
DARCARS Lexus of Englewood responded
Robin and Yoselin are pleased to have been able to assist in your time of need! It's wonderful to know that our dealership has earned your trust, and we would love nothing more than to welcome you back in the future for service or purchasing. Thank you so much for reviewing DARCARS Lexus of Englewood!
Tire issue no appointment.
Robin was great. Got me in and out in 90 minutes. Very professional and courteous.
Robin was great. Got me in and out in 90 minutes. Very professional and courteous.
More
by Jbrancat3
Service Price Transparency
Apr 18, 2023 -
DARCARS Lexus of Englewood responded
We're delighted to hear that Robin provided the friendly, efficient service we pride ourselves on! Please drive safely and we'll see you again down the road!
Dan in the service department is great.
I always look for him when I come in and have nothing but great service from him. Keep up the good work!
I always look for him when I come in and have nothing but great service from him. Keep up the good work!
More
by Adrian L
Service Price Transparency
Other Employees Tagged:
Dan Phillips
Jan 30, 2023 -
DARCARS Lexus of Englewood responded
Adrian, thank you for the review! We appreciate the kind feedback about Dan and hope to see you back again at DARCARS Lexus of Englewood. Safe travels!