Rocco Auriemma
Rocco Auriemma at Paramus Hyundai

Rocco Auriemma | Page 2

General Manager

Paramus Hyundai

234 Route 4 East
Paramus, NJ 07652

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11 Reviews
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11 Reviews

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11 Reviews of Rocco Auriemma

June 16, 2021

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I bought a 2021 HYUNDAI SONATA HYBRID/SEL On 4/4/2021 from Paramus Hyundai. Here is my experience with The General Manager Rocco Auriemm and sales Manager John Sweeney. My cell phone keeps disconnectin More

by Cahnh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 17, 2021

Paramus Hyundai responded

Hi, I appreciate your feedback regarding your recently purchased 2021 Hyundai Sonata Hybrid SEL. Given the opportunity, I would like to speak with you about your experience. Please contact me at your earliest convenience. Thank you, Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

Jun 17, 2021

Cahnh responded

Marilyn we spoke several times and we have email correspondence between the two of us already and you have my cell number as well. Why would you post to contact you? Rocco your General manager called me after two months trying to reach him with the problem on a brand new 2021 Sonata Hyundai. He said he will try to get an Hyundai engineer to meet me with my car at Paramus Hyundai and my IPhone . I am still waiting for his confirmation when this will happen. Maybe you can ask Rocco the status and get back to a customer who is having a terrible time with Paramus Hyundai able to service a car that is two months old. Thank you, Harry cell: 631-413-1187 email: cahnh@hotmail.com

Jun 29, 2021

Cahnh responded

This below email was sent to me from Marilyn Batres one June 9th 2021 which was 8 days before she responded to this dealer Rater review acting like she never heard of me before with an on going problem. Harry, I understand it's frustrating being that you purchased a new vehicle and a feature is not working properly. You have opened a case with Hyundai corporate regarding this issue. You can reach out to Hyundai corporate and they can verify that there is an open case and update you on the status. Have them connect you with someone who can confirm that we are waiting on Apple. I apologize that Apple may have more information regarding the update than Paramus Hyundai, but as it is an update from Apple, we do not have as much information as Apple. You can reach out to Hyundai directly and speak to them regarding your doubts about the information they are providing you. Since learning about this update and the Hybrid model we are now making customers aware who intend to purchase the Sonata Hybrid. Technology is constantly changing and we are doing our best to keep our customers informed as updates become available and necessary. Marilyn Batres Customer Care mbatres@group4cdj.com Paramus Hyundai 234 Route 4 East Paramus, NJ 07652 Direct: 551-228-2384 http://paramushyundai.com/

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