Rocky Barrera

I highly recommend avoiding the service department at Andrews Cadillac in Brentwood. Our experience from the very beginning was met with rudeness, and their pricing structure feels predatory, likely taki Andrews Cadillac in Brentwood. Our experience from the very beginning was met with rudeness, and their pricing structure feels predatory, likely taking advantage of being located in an affluent neighborhood where they assume people won't question the bill.We brought our older Cadillac in for four relatively minor, separate issues. Not only did they charge us four individual diagnostic fees, but they also refused to roll the diagnostic costs into the actual repair work once we agreed to move forward—meaning we were forced to pay for the diagnostics entirely on top of the labor. Worse yet, they charged us a diagnostic fee for a service they couldn't even perform simply because they didn't have the part for an older vehicle.When we researched the national average and checked with neighboring Cadillac dealerships and independent luxury mechanics, Andrews Cadillac was roughly triple the price. The parts for our repairs totaled less than $300, yet they charged an astronomical $1,500 in labor.To top it off, the communication and customer service were horrible. We had to follow up with them multiple times just to see when the work would be done. When we finally called them, it turned out the car was already ready and we could have picked it up much earlier—they just never bothered to reach out. Luckily, we called right before the holiday weekend. If we hadn't taken the initiative to call, our car would have been stuck there over Labor Day, which would have severely inconvenienced us for work and personal transit.When we asked if they offered a first responder, police, or firefighter discount, the staff was incredibly dismissive and rude about it. They are overcharging on purpose and completely lack basic customer care. Save your time and money—take your vehicle to another dealership or a reputable independent shop instead. More

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I told Andrea what I was looking, she found what I wanted and more. I couldn't be happier with her and the Andrews team that made it possible. I would recommend Andrew Cadillac to anyone a meet. Thank aga and more. I couldn't be happier with her and the Andrews team that made it possible. I would recommend Andrew Cadillac to anyone a meet. Thank again Andrea :) More

by JAROD8265 Verified Customer Verified Customer

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I can't say enough good things about our experience with Andrews Cadillac. Several months ago we had our 2017 XTS serviced and Rocky was fantastic. We decided to purchase a 2021 XT5 and David Fitzgerald was Andrews Cadillac. Several months ago we had our 2017 XTS serviced and Rocky was fantastic. We decided to purchase a 2021 XT5 and David Fitzgerald was extremely professional, personable, and very eager to help with our needs. He walked us through everything from start to finish, taking ample time to answer any questions we had. Dave Lucia helps us with the actual purchase and he too was wonderful. There really is something special about a family owned business. You are cared for like one of the family. It truly is a pleasant experience to purchase from Andrews Cadillac. Thank you, guys. Y'all were great! More

by SONYA Verified Customer Verified Customer

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We have had a wonderful experience purchasing our Cadillac from Andrews Cadillac. The staff are friendly and helpful. Our sales associate Mike was extremely knowledgeable and helpful throughout the Cadillac from Andrews Cadillac. The staff are friendly and helpful. Our sales associate Mike was extremely knowledgeable and helpful throughout the entire process. Andrews Cadillac has earned a customer for life! More

by meltonk Verified Customer Verified Customer

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They do a great job of customizing the luxury vehicle experience and being there for service in the years that follow. The Escalade V was ordered custom through Andrea at Andrews. This was my second Esca experience and being there for service in the years that follow. The Escalade V was ordered custom through Andrea at Andrews. This was my second Escalade from her and I still have the first one too. More

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Andrea is very knowledgeable and very professional and represents Andrew’s Cadillac very well. Thanks Andrea! represents Andrew’s Cadillac very well. Thanks Andrea! More

by RUSTYFORTY Verified Customer Verified Customer

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Great dealership! Thomas Simmons made the entire process very easy. We flew in from SW Florida to make our purchase. Our intention was to finalize the deal as quick Thomas Simmons made the entire process very easy. We flew in from SW Florida to make our purchase. Our intention was to finalize the deal as quickly as possible and drive back. However, we ended up adding on some accessories when we got there. The service department was very accommodating and worked quickly to get us on the road. Thank you Thomas and team! More

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Been doing business with them for years, consistent service , they really take. Care of me. service , they really take. Care of me. More

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Andrea Anderson at Andrews Cadillac was amazing! She was so kind, helpful, knowledgeable, + wonderful to work with throughout the whole process. And she helped me find my dream car that we weren’t e She was so kind, helpful, knowledgeable, + wonderful to work with throughout the whole process. And she helped me find my dream car that we weren’t even aware was an option! Would absolutely recommend working with Andrea next time you’re in the market for a new car. I am absolutely obsessed with my new LYRIQ! More

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Andrea, is a super great, professional and all around wonderful lady! I have been a GMC customer for over 30 years and have now switched to being a life long Cadillac customer thanks to Andrea and the aw wonderful lady! I have been a GMC customer for over 30 years and have now switched to being a life long Cadillac customer thanks to Andrea and the awesome people working at the Andrews dealership!!! Such a wonderful buying experience!!! It truly is great to know their is still people of this high caliber! More

by chauncey.lewisjr Verified Customer Verified Customer

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