Rocky Padilla

Oklahoma City Volkswagen responded

Thank you for your feedback and for choosing the original Volkswagen dealership of OKC. We apologize for any confusion regarding coupons and for the extended wait time you experienced. Please note that our coupons and service specials are only valid at the participating dealerships, and you can always check our current offers online for the most accurate information. We understand how important timely service is, and we're sorry for any inconvenience caused by the delay. We value your satisfaction and appreciate your patience. If you have any further questions or need additional assistance, please don't hesitate to let us know. Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for sharing your feedback with us and choosing the original Volkswagen dealership of OKC. We apologize for your wait time and communication issues. Our team checked video surveillance, so please rest assured that no one napped in your GTI during its service. Regarding the automatic soft-water wash, if you prefer not to have your vehicle washed, please let us know in advance so we can accommodate your request. We do not want you to spend time cleaning it again. We understand the importance of keeping that clean shine! Additionally, some vehicles equipped with front assist, including the GTI, require camera recalibration as part of the alignment process, which can take extra time. We apologize for any confusion and any lack of communication during your visit. We appreciate your understanding and patience. We hope for your continued support as our team improves to better serve you! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your feedback and for choosing the original Volkswagen dealership of OKC. We’re glad you were satisfied with the work performed by our mechanics. However, we sincerely apologize for the lack of communication and the extended time your car was in our care. Effective communication is crucial, and we regret not meeting your expectations. We will address this issue with our team to ensure better updates and transparency in the future. Thank you again for bringing this to our attention, and we appreciate your patience. Please let us know if there’s anything else we can do to assist you. Servicing You and Nothing Else! Your Volkswagen Service Team

Oklahoma City Volkswagen responded

Thank you for sharing your experience with us. We sincerely apologize for any confusion or frustration you encountered during your recent visits. After completing inspections, it is our duty and responsibility to make recommendations for maintenance items that ensure the longevity and safety of your vehicle. The suggestions provided, such as for tires and brakes, are based on standard maintenance practices necessary for the reliability and safety of any vehicle, not just a specific brand. We understand how important it is for our customers to feel heard and respected, and we're sorry if our recommendations came across as pressuring. Our goal is always to address your primary concerns while also ensuring that your vehicle remains in good working condition. We appreciate your feedback and will use it to improve our communication and service practices. Thank you for bringing this to our attention, and we wish you the best with your vehicle and future endeavors. Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you so much for your kind words and for choosing us as your original and local Volkswagen dealer of OKC! We're thrilled to hear that Rocky and our team consistently go above and beyond to provide you with excellent service and a quick turnaround. Your satisfaction is our top priority, and it's wonderful to know we're hitting the mark. We look forward to continuing to serve you in the future! Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for the positive feedback and for choosing the original Volkswagen dealer of OKC!! We're delighted to hear that you found our team knowledgeable and that they addressed your needs promptly. Ensuring that we understand your concerns and take immediate action is our priority. Please don't hesitate to reach out if there's anything else we can assist with or if you have further questions. We look forward to serving you again and your continued support! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you so much for the great review! We’re thrilled to hear that Rocky’s friendliness and personal touch have made your service experiences with us positive. It's our goal to make every visit as smooth and reassuring as possible. We look forward to seeing you again and appreciate your continued trust in Oklahoma City Volkswagen, your original and local Volkswagen dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkswagen Service team of Oklahoma City!

Oklahoma City Volkswagen responded

Thank you for the wonderful feedback! We're delighted to hear that you had a great experience with us. It’s fantastic to know that our team provided you with solid information and that you enjoyed our clean environment and amenities. We’re committed to keeping your Jetta in top shape and are glad you’re confident in our abilities to do so. We look forward to serving you again and ensuring your vehicle stays in excellent condition for years to come! Thank you for choosing your original Volkswagen Dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkwagen Service Team!

Oklahoma City Volkswagen responded

Thank you for the great review! We're thrilled to hear that our service staff met your expectations with their customer-oriented approach and clear communication! We appreciative you choosing the original Volkswagen dealer of OKC! We look forward to your continued support! Servicing You and Nothing Else! Your team at OKC VW