Rocky Padilla | Page 2

Oklahoma City Volkswagen responded

Thank you for the wonderful feedback! We're delighted to hear that you had a great experience with us. It’s fantastic to know that our team provided you with solid information and that you enjoyed our clean environment and amenities. We’re committed to keeping your Jetta in top shape and are glad you’re confident in our abilities to do so. We look forward to serving you again and ensuring your vehicle stays in excellent condition for years to come! Thank you for choosing your original Volkswagen Dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkwagen Service Team!

Oklahoma City Volkswagen responded

Thank you so much for the great review! We’re thrilled to hear that Rocky’s friendliness and personal touch have made your service experiences with us positive. It's our goal to make every visit as smooth and reassuring as possible. We look forward to seeing you again and appreciate your continued trust in Oklahoma City Volkswagen, your original and local Volkswagen dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkswagen Service team of Oklahoma City!

Oklahoma City Volkswagen responded

Thank you for sharing your experience! We’re so glad to hear that Jacob was able to assist you swiftly and effectively during your emergency service visit. It’s wonderful to know that his efforts helped make a stressful situation more manageable and that you were back on the road quickly. Your recommendation means a lot to us, and we’re grateful for the opportunity to serve you. Safe travels, and we hope to assist you again in the future if needed! Servicing You and Nothing Else! Your team at OKCVW!

Oklahoma City Volkswagen responded

We apologize for any inconvenience you experienced while waiting outside our service department. Our operating hours and the time our doors open are posted online, and we regret any miscommunication. We strive to provide excellent customer service, and we are sorry you did not receive a warm welcome upon entering. Your feedback is important to us, and we will address this matter internally to ensure that all our customers are greeted promptly and courteously. We appreciate your feedback. Thank you for bringing this to our attention. Please let us know if there's anything else we can do to improve your experience in the future. Servicing You and Nothing Else! Your Volkswagen Service Department.

Oklahoma City Volkswagen responded

Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that our employee was able to provide you with clear and helpful explanations about your vehicle. It’s wonderful to know that their knowledge and dedication stood out to you. We take pride in our work and always aim to offer exceptional service, so your feedback is greatly appreciated. If you need any further assistance or have more questions in the future, please feel free to reach out. We look forward to serving you again! Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for your understanding and for recognizing Jacob’s efforts. We’re glad to hear that despite the technical challenges, our service car made your experience more convenient. Thank you for choosing your original local VW dealer. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your patience and look forward to serving you again. Servicing you and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for your feedback. I apologize for any confusion regarding the pricing. To clarify, our labor charge is consistently $180.00, and to complete any repairs, payment for both parts and labor is required. This is our standard procedure and pricing structure for any automobile service shop. We apologize if this was not properly communicated to you. It appears there was a misunderstanding, but please be assured that the labor rate of $180.00 is our fixed rate, and the total cost reflects both the labor and parts required for the repair. This is not a misquote but our established pricing policy. If you have any further questions or concerns, please don’t hesitate to contact us directly. We appreciate your understanding and are here to help with any additional information you may need. As stated previously, you were charged correctly, and OKC VW does not take advantage of anyone due to gender or any customer. You can contact our service manager, who has already given you a discount for the misunderstanding. If you'd like to discuss this matter constructively, please get in touch with our management team. Thank you Servicing You and Nothing Else! Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for sharing your positive experience with us! We're delighted to hear that the process was easy and that our staff was both informative and helpful. It’s great to know that pick-up was a breeze and that you appreciated the wash we provided for your vehicle. Your satisfaction means a lot to us, and we're grateful for your kind feedback. We thank you for choosing your original local Volkswagen dealer for your car needs! If you need anything else or have any further questions, please feel free to reach out. Servicing You and Nothing Else Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you were pleased with our team and the service you received. It's wonderful to know that everything was handled thoroughly and efficiently and that you were able to get in and out quickly. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We thank you for choosing your original local Volkswagen dealer for your car needs! If you have any more questions or need assistance in the future, please don’t hesitate to reach out Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your feedback and for allowing us to address your concerns. We understand your frustration with the situation involving the aftermarket key. When you initially brought the aftermarket key to us, we informed you that it could not be programmed into your vehicle. We initially estimated a 15-minute timeframe for key programming, but unfortunately, despite our earlier assurances, we encountered unexpected delays, including issues with back-ordered parts. After two months, we discovered that programming the key was not feasible without reprogramming the ECM, which would involve an additional cost of $600. We understand this has been a disappointing experience, and we genuinely apologize for any inconvenience and confusion this has caused. Please know that we did not charge you for the key programming attempts, and we appreciate your patience throughout this process. If you have any further questions or need assistance, please don’t hesitate to contact us directly. We value your satisfaction and are here to help resolve any remaining issues. Servicing You and Nothing Else! Your OKCVW Service Team.