Rod McKenzie | Page 12

Zeigler Hyundai of Holland responded

Thank you for writing this awesome review and your feedback. We appreciate the opportunity to earn your business and appreciate you recognizing our Covid 19 precautions. We work hard every day to keep our employees and customers safe and 100% completely satisfied. Repeat customers are what we strive to achieve, thank you for your continued loyalty. Have an awesome day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Zeigler Hyundai of Holland responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Zeigler Hyundai of Holland responded

We are very happy to read that we have earned your business! Thank you for taking the time to write such a great review about our service. Our customer service is what we value the most, and we are happy to hear that you were satisfied. It's fantastic that we have earned your repeat business, and if you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Zeigler Hyundai of Holland responded

What a wonderful review! We are so happy to read that our service department was ready and friendly; and your car was clean for you after your appointment! We value our customers and strive to make sure that everyone leaves completely satisfied! We look forward to seeing you again next time at your next service appointment! Until then, if there is anything that we can do for you let us know. See you soon. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Zeigler Hyundai of Holland responded

Thank you so much for your feedback. We have made it mandatory that our staff wear masks, and masks should be covering their nose and mouth. We’re sorry you experienced otherwise at your last visit. We are working hard every day to enforce these new protocols to keep our facilities healthy and safe for you and our staff. I will be sure to share your comment with our Service Director, Frank Siebart, and Assistant Service Manager, Dave Swart. Once again, thank you for your feedback! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com.

Zeigler Hyundai of Holland responded

First of all, thank you very much for taking the time out of your day to write this review! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. In this situation, everyone loses. Secondly, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. I will be sure to share your comments with our Service Director, Frank Siebart and his team. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Zeigler Hyundai of Holland responded

Hi Matt, we are thrilled to hear that you were extremely pleased with your experience at our dealership! Thank you for taking the time to share such stellar feedback about Rod and Michelle. They are valuable members of our team and it is extremely important that our customers are 100% completely satisfied throughout the entire service visit. We appreciate the opportunity to earn your business. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Zeigler Hyundai of Holland responded

Hi JLemerand, we would like to thank you for taking the time to give us your feedback. It is wonderful to hear that Rod was friendly and helpful. He is a key member of our team. We really appreciate this feedback and I'll be certain to share your compliments. Please keep us updated if there's anything else we can do for you! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Zeigler Hyundai of Holland responded

HI! Thank you for taking the time to let us know how we did. I'm glad our service team remedied the problem and gave you a free oil change for next time. We regret you had a negative experience, and will use this as an opportunity to improve. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!