Rod McKenzie
Rod McKenzie at Zeigler Hyundai of Holland

Rod McKenzie | Page 13

Hyundai Service Advisor

Zeigler Hyundai of Holland

800 Chicago Drive
Holland, MI 49423

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166 Reviews
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166 Reviews

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166 Reviews of Rod McKenzie

September 17, 2020

Dealership Rating
Employee Rating

Rod is always great to work with when I bring my vehicle in for service! He even backed my car into the shop after it was serviced so I wouldn't have to walk too far as I just had hip surgery. More

by BUGS_BUNNY_MCM
Recommend Dealer
Yes

Other Employees Tagged: Michelle Landall

Sep 21, 2020

Zeigler Hyundai of Holland responded

HI, thank you for the top marks, and for taking the time to leave this review. Rod is a valuable member of our team and I will be sure to share your compliments with him. Please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!

September 14, 2020

Dealership Rating
Employee Rating

I took my car in because of a recall issue. I was advised there was nothing wrong with the car and nothing was explained. What upset me MORE than anything was that No One, NO ONE was wearing a mask! More

by KIMPJK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 21, 2020

Zeigler Hyundai of Holland responded

HI. Thank you so much for your feedback. We have made it mandatory that our staff wear masks. We also require them to practice social distancing and not shake hands. We’re sorry you experienced otherwise at your last visit. We are working hard every day to enforce these new protocols to keep our facilities healthy and safe for you and our staff. We are very sorry for your experience. I will share your comments with our Service Director, Frank Siebart. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!

September 14, 2020

Dealership Rating
Employee Rating

Made it easy doing with businesses with you. I was able to drop off the night before and pay over the phone for easy pick-up. More

by JIM.KLEINCKJ
Customer Service
Friendliness
Recommend Dealer
Yes
Sep 21, 2020

Zeigler Hyundai of Holland responded

Hi Jim, we are very happy to have provided you with such a positive experience! I will share your compliments with Rod. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!

September 10, 2020

Dealership Rating
Employee Rating

Parts department was very pushy and threw an attitude when they clearly did not mention certain statements, when I brought more business. Very disappointed with how I was treated. More

by SNOWPEACH5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

September 10, 2020

Dealership Rating
Employee Rating

Excellent customer service. As always, done as quickly as possible. Won’t go anywhere else. The employees here are always friendly and very helpful with the needs of my vehicle. More

by STAN.JEREMIAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 11, 2020

Zeigler Hyundai of Holland responded

Thanks for highlighting our friendly and helpful staff who helped make this such a great experience! I'm glad everything was done quickly and to your satisfaction. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 31, 2020

Dealership Rating
Employee Rating

called in to talk about a problem I was having with 2011 sonata steering. The steeing wa feeling sloppy where when turning from left to right or right to left the steering wheel had slack in it and the stee More

by JPROMPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2020

Zeigler Hyundai of Holland responded

HI, thank you for the top marks, and for taking the time to leave this review. I’m glad we were able to take care of you, and please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 29, 2020

Dealership Rating
Employee Rating

I will always take my car there for all it's service needs. The staff is really friendly and knowledgeable. They answered all my questions and cleaned my car after. They also send reminder texts. Keep u More

by penakimberly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2020

Zeigler Hyundai of Holland responded

Hi! We appreciate your 5-star rating and happy you enjoyed our dealership. I will be sure to share your rating with our team. We sincerely value your business and look forward to your next visit! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 27, 2020

Dealership Rating
Employee Rating

Great service and great people. Would highly recommend. Rod has a great personality and did a great job making sure I got the service update I needed. More

by dthom606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2020

Zeigler Hyundai of Holland responded

Hi! We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to read that Rod was able to provide you with great experience! He is a valuable member of our team. We really appreciate this feedback and I'll be certain to share your compliments. Please keep us updated if there's anything else we can do for you! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 20, 2020

Dealership Rating
Employee Rating

Car was done on time as promised, friendly staff each time I come in. Waiting room was neat and clean. Rod and I talked about classic cars. More

by DUANE.BLAKELY
Recommend Dealer
Yes
Aug 21, 2020

Zeigler Hyundai of Holland responded

Hi Duane, thank you for the high star rating! Rod is a valuable member of our team and we're glad to hear he delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 19, 2020

Dealership Rating
Employee Rating

VERY dissatisfied! Under the hood was all grease and white gooey crap. Missing a battery cap on one side (they were both there when we dropped it off). You told us it would take 2-3 weeks and there was More

by CWISSINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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