Rod McKenzie
Rod McKenzie at Zeigler Hyundai of Holland

Rod McKenzie | Page 14

Hyundai Service Advisor

Zeigler Hyundai of Holland

800 Chicago Drive
Holland, MI 49423

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166 Reviews
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166 Reviews

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166 Reviews of Rod McKenzie

August 14, 2020

Dealership Rating
Employee Rating

It’s the only dealership I trust. Always have great experiences there and this is my third SantaFe. Has issue with peeling rims and it was resolved. More

by GREGGKIRCHEN
Recommend Dealer
Yes
Aug 14, 2020

Zeigler Hyundai of Holland responded

Thanks so much for the nice review! We appreciate the opportunity to earn your business and fantastic that we have earned your repeat business! If you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 13, 2020

Dealership Rating
Employee Rating

Replaced transmission diagnosed trans problem and replaced under warranty. And supplied new loaner suv. Very helpful in In solving the problem and handling all the paperwo More

by jrplagg
Recommend Dealer
Yes

Other Employees Tagged: Michelle Landall

Aug 14, 2020

Zeigler Hyundai of Holland responded

Thank you so much for this excellent review! We truly value our customers, and strive for quality customer service in all that we do. We are happy that you were able to experience this throughout your service visit at our dealership. We appreciate your kind words and will be sure to share your comments with our service team. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 13, 2020

Dealership Rating
Employee Rating

Great Service They did a great job from the minute I walked in to set up an appointment until the service was done. Everything went according to what it was planned More

by PATBARBUTTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 14, 2020

Zeigler Hyundai of Holland responded

We are very happy to hear that we have earned your business! Thank you for taking the time to write such a great review on our service team. Our customer service is what we value the most, and we are happy to hear that you were 100% completely satisfied. We definitely look forward to seeing you again. If there is anything that we can do to help you before then, please let us know! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 13, 2020

Dealership Rating
Employee Rating

Michelle and Dave do a great job in the service department. Others in charge have not done as well. I will continue to have my vehicles serviced because of the two mentioned. More

by MBARZ2
Recommend Dealer
Yes

Other Employees Tagged: Michelle Landall , Dave

Aug 13, 2020

Zeigler Hyundai of Holland responded

HI! Thank you so much for this excellent review! We truly value our customers, and strive for quality customer service in all that we do. We are happy that you were able to experience this working with Michelle and Dave. We appreciate your kind words, and I will be sure to share your compliments with them. If there's anything further we can do for you, we are happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 07, 2020

Dealership Rating

This time, not very responsive. I needed to get a tire looked at for our new 2017 Santa Fe. Service didn't have time for it until next day. Had tire serviced elsewhere. They corre More

by DUNKELBERGER
Customer Service
Friendliness
Recommend Dealer
Yes

August 03, 2020

Dealership Rating
Employee Rating

Elhart employees are very courteous and thorough. They completed exactly what they were suppose to do. They were very timely and completed the service faster than I expected. More

by RPOLH
Recommend Dealer
Yes

Other Employees Tagged: Lee

Aug 04, 2020

Zeigler Hyundai of Holland responded

Hi! It is great to hear everything was done quickly and to your satisfaction! We appreciate the opportunity to earn your business. Thank you, for mentioning our staff that made this experience a great 5-star rating. Have a fantastic day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 03, 2020

Dealership Rating
Employee Rating

Friendly service. Quick turnaround time. Rod was great to work with. Very professional. Aaa aaa aaa aaa aaa aa aa aa aa aa aaaa aa More

by jmm7216394
Recommend Dealer
Yes
Aug 04, 2020

Zeigler Hyundai of Holland responded

HI! It is great to hear everything was done quickly and to your satisfaction! Thank you, for mentioning our friendly staff that made this a 5-star experience. Have a fantastic day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

July 30, 2020

Dealership Rating
Employee Rating

Very friendly and made my service visit very easy. Manager made sure I knew when my next service was due and my continuous maintenance schedule. I would recommend. More

by Mwalte
Recommend Dealer
Yes
Jul 30, 2020

Zeigler Hyundai of Holland responded

Thanks for highlighting our Elhart Hyundai service staff who helped make this such a friendly and easy service experience! We appreciate the opportunity to earn your business. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

July 23, 2020

Dealership Rating
Employee Rating

My car was improperly taken care of and diagnose inaccurately. The Rod guy was very dismissive and uncaring. My car still had hanging pieces pertruding from the exterior. Rod blamed it on the towing More

by LFS64
Recommend Dealer
No
Jul 23, 2020

Zeigler Hyundai of Holland responded

Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had a 1-star experience at our dealership. I spoke with our Service Director, Frank Siebart, and we are committed to your satisfaction and would love the opportunity to make it right and improve. Please bring in your credit card and receipt so we can credit back the diagnostic charge. We would also like to apologize for the way you felt Rod treated you. Rod is on vacation this week. Frank will be sure to catch up with him when he returns. We hope to see you again and thank you for giving us the opportunity to do better. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

July 16, 2020

Dealership Rating
Employee Rating

Wonderful service with attention to details and explanation of work done. We have always had the best service at Elhart and will continue to come there. More

by LUNDMANCM
Recommend Dealer
Yes
Jul 16, 2020

Zeigler Hyundai of Holland responded

Thanks so much for this nice review! Our team will be thrilled to hear how their great customer service has produced another satisfied customer. I'll be sure to pass along your kind words. ! It's fantastic that we have earned your repeat business, and if you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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