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Rod McKenzie
Rod McKenzie | Page 4
Hyundai Service Advisor
Zeigler Hyundai of Holland
800 Chicago Drive
Holland, MI 49423
166 Reviews
166 Reviews of Rod McKenzie
August 27, 2022
Extremely friendly staff, clean lounge area with complimentary snacks/drinks, helped get me out quickly! Staff was patient with me even after I was late to my appointment due to highway constructio complimentary snacks/drinks, helped get me out quickly! Staff was patient with me even after I was late to my appointment due to highway construction. More
by DANIELLE.M.SIMMONS
Verified CustomerOther Employees Tagged: Ben Marietta, Rods partner was extremely kind and patient with me- I cannot remember his name but sits right by Rod
May 10, 2022
Rod is AWESOME! ! He is always so kind, friendly and ready to help. As busy as he gets, he always makes me feel valued as a customer by taking the time to ask “how ! He is always so kind, friendly and ready to help. As busy as he gets, he always makes me feel valued as a customer by taking the time to ask “how are you, how’s your husband and daughter” and he makes me laugh with our silly jokes we share. I’ve always been treated great by Rod and on my last visit for service, I had the pleasure of meeting Walter. He is so kind and considerate. Greeted me with a smile and made sure we were checked in and in queue. In my honest opinion, Elhart has a great service team that will get you taken care of. More
by elizabethross313
Other Employees Tagged: Walter
May 04, 2022
Made an appointment to get my wife’s car fixed, when I dropped it off the service advisor seemed rude to me. The car is burning a lot of oil and was told that my warranty wouldn’t cover the diagnostic of dropped it off the service advisor seemed rude to me. The car is burning a lot of oil and was told that my warranty wouldn’t cover the diagnostic of the cause and if after performing an oil consumption test it was found to be using excessive oil it would be my dime to get the engine removed and torn down for the warranty adjuster to evaluate. No phone call or anything was made to the warranty personal except from me and was told diagnostic is covered. Furthermore I my awd is inoperable and was told the same thing I pay for diagnostic and when I said welll don’t worry about checking the awd as I’m not interested in paying when I have a warranty for a reason I was told “well the techs don’t work for free” As a person who comes from a automotive background as a technician I know how important Customer service is and I felt it was poor here More
by Dhberk89
March 12, 2022
Service is always good, appreciate the rides to work. Motor replacement seemed to take a while, but considering supply chain issues it’s understandable. The rental loaner should have been a “like” vehicl Motor replacement seemed to take a while, but considering supply chain issues it’s understandable. The rental loaner should have been a “like” vehicle instead of the smallest cheapest car. More
by WILDCAT_1970CAT
March 04, 2022
The service was fast and the waiting area was very comfortable, but they wanted to charge me over $100 more than the estimate! When I challenged the higher price, the Service Tech did drop the cost b comfortable, but they wanted to charge me over $100 more than the estimate! When I challenged the higher price, the Service Tech did drop the cost back down, which I did appreciate. The shop and waiting areas were nice and clean, too. More
by SJGUNN
Other Employees Tagged: Another Service Tech, but I don't see him pictured here.
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