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Part 2: While waiting for Ben to come over I was getting Dante to clarify how this oil change ended up so expensive. This is when I found out from Dante that my son had declined the fuel system cleaning, bu Dante to clarify how this oil change ended up so expensive. This is when I found out from Dante that my son had declined the fuel system cleaning, but was charged anyway. At this point Ben was arriving and I told him that I wanted to give him my information for him to send the video but I had a question about the battery because that still didn’t make sense. I asked, “Is it possible that the mechanics left the lights on during service and that’s why his car wouldn’t start?” Ben then said that he didn’t appreciate me accusing his guys of something like that so he would no longer be servicing our cars and wanted me trespassed. So, he proceeded to call 911 as I was gathering my papers and leaving. I take appropriate use of emergency services very seriously and this was not an emergency. There is a NON-emergency number for that sort of thing as I do understand a business can trespass you for simply looking at them funny and they don’t need a reason. I was not yelling, screaming, damaging, or threatening anyone. I simply asked a question trying to solve an issue with the business like any person would given these circumstances. I have done everything I could to work directly with the business but they refused to work with me and had me trespassed. I then filed a complaint with Toyota Corp. Spartanburg Toyota responded to corporate that they did not have to work with me because they trespassed me. I then found out that they are owned by Hudson Automotive Group NOT Toyota Corporate, so I filed a complaint with Hudson. They still refuse to do anything to remedy their wrongdoing. I do not think it is fair for them to charge us for a service we declined and for a battery they killed and on top of that to refuse to honor the lifetime warranty on the battery they tricked my son into buying. There are multiple reviews on Spartanburg Toyota with similar issues to the point where the AI summary is overwhelmingly negative and includes the exact issues I experienced. Following one of the “tips for service” is what got me trespassed which is honestly ridiculous as I am a 5’3” female. I have copied and pasted the AI overview below. I can only fit most of the AI overview since there is a word limit but I included what matters. Spartanburg Toyota service reviews show a mix, with common complaints about hidden fees, upselling unnecessary repairs, price gouging (especially post-Dave Edwards ownership), poor communication (unreturned calls, long waits), lost items (keys), and issues with out-of-state tags/paperwork, leading to distrust; however, some customers praise specific staff (like Chris Shear, Bill Ledbetter) for professionalism, quick service, and honesty, with recent positive reviews mentioning good communication and timely repairs after ownership changes. Common Complaints (Negative) Financial Issues: Unexpected charges, inflated prices, added fees without consent, attempts to pressure into costly add-ons (e.g., market adjustments, loan interest). Unnecessary Repairs: Recommendations for extensive work (batteries, belts) that seem sudden or excessive, leading to distrust. Customer Service: Rude staff, unreturned calls, difficulty reaching anyone, feeling harassed, lack of accountability, long waits for scheduled service. Process & Paperwork: Problems with temporary tags for out-of-state buyers, lost keys, denial of issues (like brake squeal). Ownership Change Impact: Many negative reviews cite a drop in quality and ethics after new management (post-Dave Edwards era). The sentiment is polarized; recent reviews show some improvement and praise for specific employees and better communication, but significant underlying customer frustration with billing, transparency, and trust issues persists, especially regarding the service department's sales tactics and handling of complex issues. More

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The way this business is treating customers is a major issue and they need to be held accountable for their behavior. Spartanburg Toyota is scamming vulnerable (young, old, and women) customers out of mon issue and they need to be held accountable for their behavior. Spartanburg Toyota is scamming vulnerable (young, old, and women) customers out of money. We personally experienced this on 10/10/2025. On 10/10/2025, my son took his perfectly functioning, well maintained, low mileage, 2019 Toyota to Spartanburg Toyota for JUST an oil change. Next thing I know, I’m getting a call from him saying he needs help. I went to Spartanburg Toyota to find that they have talked him into running his credit to purchase a NEW car that he can’t even get approved for because the payment will be too high for his income which they could have figured out before ruining his credit by making multiple hard inquiries. The ONLY reason he was in the sales department is because the service center turned his oil change into a bill totaling $1018.44. They told him he wouldn’t need to pay for it if he bought a new car. That’s the whole reason they unnecessarily ran the bill up in the first place. They have been calling and emailing us for months trying to get our used car from us. How they ran his bill up: He had an appointment at 9 am on 10/10/2025 for an oil change. When he arrived, the attendant, Dante, checked him in and showed him to the waiting area. They then took his car back for the oil change. While they had it back there, Dante came to tell him all the things they found that he “needed”. The list was for: Engine Air Filter; $10, Rotate Tires $29.99, Perform Complete Fuel System Cleaning $369.99, Replace Front Wiper Blades $45, Replace Cabin Air Filter $44.99. Out of this list, he ONLY agreed to the Engine Air filter and tire rotation. He said no to everything else INCLUDING the fuel system cleaning because it was too expensive there. Also, they should never have tried to get him to buy wiper blades because my husband had just replaced them not even 2 weeks prior to that appointment. Dante then went to tell the mechanics no on the extras. Dante then comes back to my son to inform him that the mechanics say his car suddenly won’t start and that he needs to buy a new battery because the battery is bad and they could jump it, but it will probably die on his way somewhere else. This is a flat out lie but my son trusted them to tell the truth. The battery was not bad. It had not been experiencing any starting issues and drove there just fine. They battery was only “bad” AFTER he declined the other expensive extras. He then agreed to buy a new battery because he believed them and agreed to the lifetime battery that was $40 more. Meanwhile a salesperson has gotten a hold of him and saying how he won’t need to pay for repairs if he sells his car to them. He called me to ask for help after they had talked him into running his credit and he felt like something was wrong. I came there and asked to talk to a manager. The Service Lane manager Ben Albright took me to his office where I proceeded to ask how my son ended up having to buy a battery when all he needed was an oil change and why they offered him services he clearly didn’t need such as replacing already new windshield wipers. Ben was extremely unprofessional telling me that the issues I had with their service “wasn’t his problem” and that he “could show me the video of the service” (this is something they are supposed to provide at every service anyway but this time my son never received it) I said okay, and then he told me Id have to wait 24 hours to see it. I said fine, let’s pay the bill and get my son out of here for now. I paid the $1018.44 bill thinking we could sort it out once the video came in. I left and ran some other errands but realized that Ben never asked where he could send the video, so I went back at around 4:00pm that day. I walked in and asked Dante if I could give him my email for them to send the video and he said that he could get Ben to come take it. There is more but there is a word limit. Hopefully I can post a part 2. More

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Chatted to make sure opened on July 4th and received response that they were. Checked google and it show opened till 7pm. Called the dealership and said to leave a message yet the voicemail was full. response that they were. Checked google and it show opened till 7pm. Called the dealership and said to leave a message yet the voicemail was full. Drove 1.5 hours each way and they were closed. Toyota has been disrespectful of our time and not to mention the gas expense and wear and tear on my car. I have always owned Toyotas but I will never go to this dealer again and now I’m considering purchasing an Audi. I am very disappointed!! More

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I have worked with Tony for over 10 years leasing my vehicles. I call him when the lease is almost up and ask what he recommends and he has always comes through with the right vehicle for our needs. He vehicles. I call him when the lease is almost up and ask what he recommends and he has always comes through with the right vehicle for our needs. He helps me learn the new bells and whistles of each car and sets up for me. If I have a problem I call Tony and it is taken care of. I enjoy visiting with Rodney and Mr Edwards when I am there for service. They always have time for me and I have leased from Dave Edwards for 15 years More

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I have bought several cars from John and he has always made the buying experience easy and enjoyable. made the buying experience easy and enjoyable. More

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Bill Ledbetter was wonderful! He was very helpful and made the process of buying a car easy. My experience with him and everyone at Dave Edwards Toyota was outstanding! made the process of buying a car easy. My experience with him and everyone at Dave Edwards Toyota was outstanding! More

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I bought car for wife last month, they say app track points, it no work, it never connect and they refuse help me. I pay full price in service this week when I should have not had to, they lie to the c points, it no work, it never connect and they refuse help me. I pay full price in service this week when I should have not had to, they lie to the customers about app work good. More

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This is the worst dealership ever. They have an app that never connects and it doesn't connect my points correctly, and when I go into service they don't help. I tried talking to the General Manager for th never connects and it doesn't connect my points correctly, and when I go into service they don't help. I tried talking to the General Manager for the dealership but he acted like he was better than me and refused to help me. Do not buy a car from this dealership, they are horrible people. More

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The GM was prompt in responding, but was not at all helpful. I simply got more of the bad experience I had already had with the sales Manager and the finance officer. helpful. I simply got more of the bad experience I had already had with the sales Manager and the finance officer. More

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Steer clear of this place! I will never buy a car from this place again!! They didn't honor the "Best Price" from the internet lady. I got ripped off for over $10,000.00. Don' I will never buy a car from this place again!! They didn't honor the "Best Price" from the internet lady. I got ripped off for over $10,000.00. Don't go there please! Their sales people lie. Their sales managers, used and new lie. The owner, dave edwards want answer the voice message I left for him. rodney black and elbert farris are __________ if you can't say something good about somebody or something, don't say anything! More

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