"What a smooth and affordable experience! "
After the first snow storm of the year I woke up to a dead car and high mileage and decided it was time to move on from my current car. I wasn’t expecting to leave Volvo with a car the day I walked in but I am glad I did. After speaking with Rodney and looking over some numbers he found a perfect match for my budget and needs. Its been 3 weeks and I void my be more pleased with my used vehicle I purchased. Rodney even called the week after to assure I was still happy with my choice. Also Asad in the finanace was a great help. He even called me back 2 weeks later to sign a new contract when he was able to get me a better rate then we originally discussed! Saved me
Money even after the purchase. I would recommend The Volvo of Oak Park Illinois for any of your needs. What a great team of employees they have. Even the owner Rich checked in multiple times during the sale!
"Great Attentive Sales and Service"
Rodney was an excellent rep from the outreach he did after my initial online inquiry to the follow-up post-sale. He was great during our family test drive and was very good during the deal negotiation and closing process. The entire dealership team is very supportive of each other and treat every customer like they are truly valued. I cannot say that about other dealerships I visited. That is why I ended up at Autobarn vs other places and why I will likely buy from them again.
"Low pressure and actually ENJOYABLE experience "
Rodney Garmon was a pleasure to work with. He’s professional, knowledgeable and low key - I would highly recommend him to anyone looking for a pre-owned vehicle. This is my second purchase at Volvo of Oak Park and I’m certain it will not be my last.
"Effortless and Transparent purchase!"
Rodney did an excellent job helping my wife and I evaluate a variety of different XC60’s, and was a pleasure to work with! Very transparent and easy buying process.
I had a great experience with this dealership. Nick & Rodney were very helpful in making my purchase of a Jeep Compass a beneficial & easy process!
"2013 Volvo XC70 Purchase"
Rodney Garmon was great to deal with in this purchase -honest and fair. He was very knowledgeable and always available to answer any of our questions.
Other Employees Tagged:
Tim - Service
The dealership advertises a car for a certain price on its website. We come in to the store and tell the dealer--that's the one -- the car we want. We go for a test drive, we have our trade in assessed. Finally, after several hours at the dealership, they tell us "this is a demo, and we cannot sell it until it reaches 6,000 miles, but we have another one coming in in several weeks for $10,000 more"
"Once a customer,always a customer!"
I have not been a customer of The Autobarn Group in Chicago in over 8 years , but I know when I need the best advice ~ they'll always be there for me.
I purchased a VW from another dealership and had a less than stellar ,post purchase interaction with my salesman at Royal Palm Nissan. My Beetle was missing the lumbar adjust on the driver's side seat. I did not notice it until Sunday afternoon , after I signed my paperwork. I reached out to teh dealership and finally got to speak w/ my salesman. The first words out of his mouth were "well, you did purchase a used vehicle and it was sold AS/IS. There's really not much I can do for you, you signed off on paperwork saying AS/IS"??
I was so taken aback that that was his knee jerk reaction to a brand new customer , who purchased a vehicle just 48 hrs prior! I told him that yes , he was correct and I understand the transaction. I then asked him if he could at least assist me and help me get the part number and approximate cost , seeing that I would now have to purchase and have the missing piece installed myself. He didn't seem too concerned that there was a raw piece of metal sticking out the side of my seat , even when I went to the dealership to show him?
I called The Autobarn Volvo , spoke with Rodney Garmon. He remembered me , as being a customer from when he was with The Autobarn VW of Evanston. ?!
I explained the situation and he was gracious, empathetic and extremely accomodating. Rodney sent me the part information and pricing in less than an hour?! That is what customer service is and that is why I knew I could count on The Autobarn Group for support. Richard Kirkpatrick knows how to cultivate his team to excellence. I work for 100% Customer Service driven company , so I appreciate the service I received from them.Thank you guys !