Rodney Garmon | Page 9

Fantastic!! I had a great experience with this dealership. Nick & Rodney were very helpful in making my purchase of a Jeep Compass a beneficial & easy process! I had a great experience with this dealership. Nick & Rodney were very helpful in making my purchase of a Jeep Compass a beneficial & easy process! More

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2013 Volvo XC70 Purchase Rodney Garmon was great to deal with in this purchase -honest and fair. He was very knowledgeable and always available to answer any of our questions. Rodney Garmon was great to deal with in this purchase -honest and fair. He was very knowledgeable and always available to answer any of our questions. More

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Fraud The dealership advertises a car for a certain price on its website. We come in to the store and tell the dealer--that's the one -- the car we want. The dealership advertises a car for a certain price on its website. We come in to the store and tell the dealer--that's the one -- the car we want. We go for a test drive, we have our trade in assessed. Finally, after several hours at the dealership, they tell us "this is a demo, and we cannot sell it until it reaches 6,000 miles, but we have another one coming in in several weeks for $10,000 more" More

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Once a customer,always a customer! I have not been a customer of The Autobarn Group in Chicago in over 8 years , but I know when I need the best advice ~ they'll always be there for me. I have not been a customer of The Autobarn Group in Chicago in over 8 years , but I know when I need the best advice ~ they'll always be there for me. I purchased a VW from another dealership and had a less than stellar ,post purchase interaction with my salesman at Royal Palm Nissan. My Beetle was missing the lumbar adjust on the driver's side seat. I did not notice it until Sunday afternoon , after I signed my paperwork. I reached out to teh dealership and finally got to speak w/ my salesman. The first words out of his mouth were "well, you did purchase a used vehicle and it was sold AS/IS. There's really not much I can do for you, you signed off on paperwork saying AS/IS"?? I was so taken aback that that was his knee jerk reaction to a brand new customer , who purchased a vehicle just 48 hrs prior! I told him that yes , he was correct and I understand the transaction. I then asked him if he could at least assist me and help me get the part number and approximate cost , seeing that I would now have to purchase and have the missing piece installed myself. He didn't seem too concerned that there was a raw piece of metal sticking out the side of my seat , even when I went to the dealership to show him? I called The Autobarn Volvo , spoke with Rodney Garmon. He remembered me , as being a customer from when he was with The Autobarn VW of Evanston. ?! I explained the situation and he was gracious, empathetic and extremely accomodating. Rodney sent me the part information and pricing in less than an hour?! That is what customer service is and that is why I knew I could count on The Autobarn Group for support. Richard Kirkpatrick knows how to cultivate his team to excellence. I work for 100% Customer Service driven company , so I appreciate the service I received from them.Thank you guys ! More

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