Rodrigo Otoni
Rodrigo Otoni at Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Rodrigo Otoni

Management

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

16600 NW 57th Ave
Miami Lakes, FL 33014

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33 Reviews
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33 Reviews

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33 Reviews of Rodrigo Otoni

July 04, 2025

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🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I More

by Alberto Altuve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 09, 2025

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Good afternoon Alberto, this is Lance at Miami Lakes Kia (the Finance Director for the store). I wasn't involved in your transaction but I was going through the Google reviews and saw your issue regarding the payoff difference. In your email you mentioned you've been to the dealership dozens of times and spoke to the finance officer. Can you tell me who you talked to? I'm in charge of the finance department and I was never made aware of any payoff differences for your transaction. Can you tell me who you talked to, when you talked to them, etc.? I'd like to look into this. -Lance S.

Jul 09, 2025

Alberto Altuve responded

Hi Lance, thank you for reaching out here as well. This is the same message you already sent me by text. I replied to your text message with all the information you requested — including the names of the people I spoke with and screenshots showing that your own team (Adrián, Jorge, Michael, and my former salesperson Alberto Cedeño) had acknowledged the issue more than a year ago, promised to resolve it, and never followed through. Despite sending you all that evidence directly, I’m still waiting for something to happen — and nothing has happened. At this point, I’ve tried everything. I’ve been extremely patient. I just want this issue to be resolved as promised.

November 08, 2023

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Ramón Rodríguez the seller was excellent professional and advice me with the options I am so grateful with his service More

by dyanetmoreno25
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramon Rodriguez

Nov 08, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 12, 2023

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Bait and switch, misleading, trying to sell $3,000 over MSRP for a chevy trax. Salesperson said price listed is using all discounts meaning you have to be an educator + military + be in college + first r More

by tennis LI
Sales Price Transparency
Recommend Dealer
No
Oct 12, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

"Tennis LI" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@miamilakesautomall.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 28, 2023

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My experience with miami lakes automall was amazing and super nice experience and fast service More

by VALDESM52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Celio Munoz

Sep 29, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 26, 2023

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Muy buena atención por parte de todo el equipo de trabajo. Se nota la profesionalidad y el interés de satisfacer nuestras expectativas. Gracias More

by MARCIACRISTI6165
Sales Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 25, 2023

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Excellent and very professional service, friendly and client oriented attention, the team Claudio/Victor/Norka was awesome. More

by USACOSTA21
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ihosvany Mesa , Claudio Rubio, Víctor Heredia, Norka

Jun 26, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 07, 2023

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perfect service from rodrigo and sarah, quick and clear process. highly recommend. Top . Brand new More

by WILLIANGEOVANE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 07, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 23, 2023

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every things was excellent until i told him that i wasn't going to finance the car, after that i did not get any more attention. i call them back 5 time and never got a call back. i found small problem with More

by RCHI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mario Rodriguez

May 23, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@miamilakesautomall.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 22, 2023

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These guys were great to work with. Gave me a great deal on our new Silverado lease. Everything went very smoothly during the whole process. More

by michael.g1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Garcia

May 22, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 15, 2023

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The experience was great very nice staff and professional service I will be purchasing my next vehicle there More

by courtneyjohnson106
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 15, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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