Rodrigo Otoni

🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I don’t want anyone else to go through what I did. In May 2024, I bought a 2024 KIA Sorento from this dealership, trading in my Jeep Cherokee as part of the deal. The contract we signed clearly stated that the dealer would pay off my loan balance of $15,278.00. However, they only paid $14,980.33 — leaving a difference of $297.67 that I had to pay out of pocket. A direct violation of the signed contract! Since then, I’ve been to the dealership dozens of times. I spoke with the salesperson, the finance officer, and three different managers. The result? Empty promises. Lies. Wasted time. And not a single cent reimbursed. No one takes responsibility. But that’s not even the worst part… 🔧 During the first maintenance service: • They didn’t properly secure the engine cover, which bounced around under the hood while I was driving. • The engine was left covered in oil, and the interior was stained — the steering wheel and driver’s side door were smeared with grease. Zero care or professionalism. ⚠️ Life-threatening negligence: • During that same visit, they didn’t tighten the lug nuts on one of the wheels. I was driving on the highway with loose tires. It could’ve ended in a deadly accident. 💰 And now, the most outrageous part: • This week, I paid again for an oil change and tire rotation. I had marked the tires beforehand… and confirmed they NEVER did the rotation — but they charged for it anyway! This is the second time they’ve scammed me like this. How can anyone be sure they’re even changing the oil? I strongly recommend you take your vehicle to a trusted mechanic immediately to check and avoid major damage. This is not a mistake. This is a systematic practice of charging for services not performed, breaking contracts, negligence, and disrespecting customers. 👉 If you’re thinking about buying from KIA Miami Lakes, think again. ⚠️ You could be their next victim. 🛑 DO NOT TRUST this dealership. Sincerely, Alberto Altuve. More

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Ramón Rodríguez the seller was excellent professional and advice me with the options I am so grateful with his service advice me with the options I am so grateful with his service More

by dyanetmoreno25 Verified Customer Verified Customer

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Bait and switch, misleading, trying to sell $3,000 over MSRP for a chevy trax. Salesperson said price listed is using all discounts meaning you have to be an educator + military + be in college + first r MSRP for a chevy trax. Salesperson said price listed is using all discounts meaning you have to be an educator + military + be in college + first responder, etc DISHONEST to the max, More

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My experience with miami lakes automall was amazing and super nice experience and fast service super nice experience and fast service More

by VALDESM52 Verified Customer Verified Customer

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Muy buena atención por parte de todo el equipo de trabajo. Se nota la profesionalidad y el interés de satisfacer nuestras expectativas. Gracias trabajo. Se nota la profesionalidad y el interés de satisfacer nuestras expectativas. Gracias More

by MARCIACRISTI6165 Verified Customer Verified Customer

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Excellent and very professional service, friendly and client oriented attention, the team Claudio/Victor/Norka was awesome. client oriented attention, the team Claudio/Victor/Norka was awesome. More

by USACOSTA21 Verified Customer Verified Customer

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perfect service from rodrigo and sarah, quick and clear process. highly recommend. Top . Brand new process. highly recommend. Top . Brand new More

by WILLIANGEOVANE Verified Customer Verified Customer

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every things was excellent until i told him that i wasn't going to finance the car, after that i did not get any more attention. i call them back 5 time and never got a call back. i found small problem with going to finance the car, after that i did not get any more attention. i call them back 5 time and never got a call back. i found small problem with the paint but i guess i have to go to the service dept. to see if they are going to handle it. More

by RCHI Verified Customer Verified Customer

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These guys were great to work with. Gave me a great deal on our new Silverado lease. Everything went very smoothly during the whole process. Gave me a great deal on our new Silverado lease. Everything went very smoothly during the whole process. More

by michael.g1 Verified Customer Verified Customer

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The experience was great very nice staff and professional service I will be purchasing my next vehicle there service I will be purchasing my next vehicle there More

by courtneyjohnson106 Verified Customer Verified Customer

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