Roger De Vito

I do NOT recommend that you purchase a car from this dealership. They use deceptive practices- for example, they advertised a car at a certain price on this website and then added close to $5000 worth o dealership. They use deceptive practices- for example, they advertised a car at a certain price on this website and then added close to $5000 worth of "accessories" to the price once we were at the dealership'. Salesman Roger D is nothing but a con man. Additionally, their customer service is perhaps the poorest I have ever seen. Leonides, in management, is condescending and disrespectful, and he blatantly lied about the ways that cars are priced- telling us that we just don't know how things are done in this industry. He is sexist and patronizing and you will leave the dealership feeling like you need a shower from the sleaziness. This is the worst experience I have EVER had with a car dealership- and I have bought many cars. More

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Everyone I worked with here went above and beyond to help me. Scott, Alex, Robert, and Tommy were all far kinder and more helpful than they had any reason to be with my complicated situation, and saw me thro me. Scott, Alex, Robert, and Tommy were all far kinder and more helpful than they had any reason to be with my complicated situation, and saw me through the other side of it. Cannot recommend this dealership or these people, Scott most of all, enough. More

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Excellent Service very willing to work with me. I had a very positive experience. It was quick and easy. I had a very positive experience. It was quick and easy. More

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Scott did a great job and helping me, Lee did a wonderful job getting me finance even though the interest was a little high and getting me the warranty for the vehicle and Roger that awesome job with the fin job getting me finance even though the interest was a little high and getting me the warranty for the vehicle and Roger that awesome job with the financing. More

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Here is how the scam worked- The following happened to me. Mine was a simple cash deal, so I would imagine the amount of methods they could use to steal from the customer on a finance deal, is staggering. me. Mine was a simple cash deal, so I would imagine the amount of methods they could use to steal from the customer on a finance deal, is staggering. My first warning to you would be: USE A CALCULATOR. Whenever they put a bunch of numbers in front of you, with a total, add it all up yourself. If I would have done that, I would have squashed their scam immediately. Their numbers didn’t add up to the total. They hid hundreds of dollars of profit in there, for themselves. They won’t do such a big steal that you would notice it at a glance. It’s going to be a small enough percentage that you probably won’t spot it without a calculator. The salesman Rodger and the business manager Josh, conspired to pull off this scam. It wouldn’t work without both of their participation. Rodger insisted that he wouldn’t talk price, except in person. I don’t play that game, so I got him to give me they price that we agreed to, in writing, in a text. It had a document attached with my out-the-door number, that had the funny math I talked about. (Which I didn’t catch right away) My bill of sale had $500 of pure profit they were grabbing listed as a "windshield warranty", that no one mentioned, and I would not have agreed to, in a million years. Why didn’t I see it on the bill of sale before I signed? Because the finance manager Josh broke the law, by not going over each line item on the bill of sale, as the law requires, thus the “conspiracy of theft by deception” was committed. After the sale was concluded he handed my a flash drive with my bill of sale on it. Makes it very difficult for the customer to look at it until they get to a computer. It’s part of their shady plan. Rodger had an app on his phone that actually deleted all our text correspondence on MY phone, (as soon as he knew something was up). He didn’t count on the fact I printed them out beforehand. Thus I have a document which clearly shows the deception. When I got home I fired up the bill of sale and saw what had occurred right away. I got my $500 back only because I stopped payment on my check immediately, and explained their own scam to them. If you finance, they will already have your money, so good luck on any kind of refund, absent evidence of criminal behavior. More

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They don't care about customers, they are all about your money. Stay away from them, go give your money somewhere else. They don't care to sell you a broken car. money. Stay away from them, go give your money somewhere else. They don't care to sell you a broken car. More

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Amazing customer service! We were well taken care of, and staff were extremely accommodating and willing to help us take home the vehicle we planned on leaving with. We were well taken care of, and staff were extremely accommodating and willing to help us take home the vehicle we planned on leaving with. More

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Andres is the best most amazing sales person at Gurnee Hyundai. ! The staff was amazing, managers and all. Felt very comfortable and it’s a very nice facility. Please come check them out. Worth coming ver Hyundai. ! The staff was amazing, managers and all. Felt very comfortable and it’s a very nice facility. Please come check them out. Worth coming very happy smiling when I left. 😀 More

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Kevin, assist me with a Rav4 Hybrid car today. I highly do appreciate him for his professionalism, dedication, courtesy, and his point of view on customers. He is a model product specialist. Viva. I highly do appreciate him for his professionalism, dedication, courtesy, and his point of view on customers. He is a model product specialist. Viva. Thanks so very much. I am so very excited to have you on this day. More

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Andres was very helpful and easy to work with when buying out my lease highly recommended! out my lease highly recommended! More

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