Roger Galvan | Page 5

New vechicle with an issue From a sales perspective, Rick Eilts is great! He is always friendly and makes you feel like family. This was the our third car purchased from Rick, a From a sales perspective, Rick Eilts is great! He is always friendly and makes you feel like family. This was the our third car purchased from Rick, and the 10th car in the family. He is knowable and not a pushy salesman and will help with anything you need. Our car was delivered with low tire pressure which we discovered a few days after getting it home, when the sensors went off, and a few small paint chips that were going to be touched up when we could get the car back in for the service. After discovering the tire pressure issue, I spoke with Jeremy Talley, and he tried to tell me that they checked when the tires where hot. He also tried to tell us that change in the temperature was the cause. That did not explain the 7-8 pounds of underinflation, just 2-4 pounds. My advise to Jeremy is own up to the issue and not blame issues on others. I spoke with Rick, and in time Jeremy again, about the issue and he got the ball rolling to correct things. They involved the general manager Leo Sfikas to help address my issues. Our Escape went in for a complete service check done by the master service tech Dave per the general manager Leo Sfikas. The service manager Roger Galvan and Dave made sure everything on the car was at factory specification! Roger also made sure everything I had a concern with was taken care of to my satisfaction. Additionally, the paint chips where not just touched up but instead Leo had the post repainted by the body shop painters, Shawn and Sean. Ron Plawecki the body shop manager made sure I was 100% satisfied with the quality of the work done! Rick arranged a loaner vehicle for me to drive while I our car was in for service. LuAnne Thomas, the rental car manager, was a pleasant and helpful with the loaner car and understanding of my frustrations. Leo and I have been in contact, and his follow up in additional to the efforts of Rick, Ron, Dave, Shawn, Sean, Roger and LuAnne has made what could have been a bad buying experience into a good experience. Yes, I would buy another car from Rick! I would recommend Rick to anyone looking to buy a Ford. More

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Service was great Service was done quickly and professionally. Told them I was leaving on vacation and needed things to be checked, they handed me a paper of everythin Service was done quickly and professionally. Told them I was leaving on vacation and needed things to be checked, they handed me a paper of everything that was checked. More

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Awesome Service As always, I received fast and prompt service and was treated with a smile. I feel very comfortable with these people and the dealership. Great!! As always, I received fast and prompt service and was treated with a smile. I feel very comfortable with these people and the dealership. Great!! More

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Absolutely wonderful!!! Service was absolutely great, no issues, repairs were done in a timely fashion Will definitely bring all my vehicles here to this ford dealer ship Service was absolutely great, no issues, repairs were done in a timely fashion Will definitely bring all my vehicles here to this ford dealer ship More

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Excellent service The service department is great. They have gone above and beyond over the years i have had my cars serviced there.. I have been going there for years. The service department is great. They have gone above and beyond over the years i have had my cars serviced there.. I have been going there for years. More

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Great Service I am pleased with the overall service Roger Galvan and his staff provide to correct the radio reception issues on my vehicle. They were very persisten I am pleased with the overall service Roger Galvan and his staff provide to correct the radio reception issues on my vehicle. They were very persistent with the troubleshooting and ultimate repairs. I am very satisfied with the end results. More

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Oil Change, Coolant flush No problem making the appointment, was a half. Hour late for the last slot but they were able to fit me in and did a great job No problem making the appointment, was a half. Hour late for the last slot but they were able to fit me in and did a great job More

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Service Complete service this place is a very nice place to have your car serviced the people are very nice and the service is super wish ford had more places Complete service this place is a very nice place to have your car serviced the people are very nice and the service is super wish ford had more places like this they are very courteous and very polite and do very good work. More

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Another Great Experience at Currie Motor of Valpo I had a serious problem with my ford edge. It was taking over 30 minutes to fill the gas tank. Dave Kampenga did another EXCELLENT job in diagnosing I had a serious problem with my ford edge. It was taking over 30 minutes to fill the gas tank. Dave Kampenga did another EXCELLENT job in diagnosing and fixing my problem. Dave is a credit to the Currie Motors Valpo service department. Staci Barnhart, my service adviser, always does an excellent job. She takes the time to learn her customer base and understand their needs. Roger Galvin does an outstanding job of running the service and parts areas. He is always available and goes the extra mile to meet your need. The sales area has two excellent employees in Sales Manager, Mike Ramadan and sales associate Rick Eilts. These gentlemen do whatever it takes to make your buying experience a pleasant one. This certainly helps when you understand how stressful a major purchase like buying a car can be, More

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Brake job I had my brakes done by someone other than me for the first time in 50 years. They made noise when backing up. I took the truck back 3 times and was t I had my brakes done by someone other than me for the first time in 50 years. They made noise when backing up. I took the truck back 3 times and was told that was normal. Brakes never made noise when I did them myself. I told service dept. to find the problem or I was trading for a Chevy. All fixed now and no noise, finally. More

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