Roger Hess | Page 29

I have a very wonderful experience with Daniella she was very responsive very professional and met all my needs . She was very kind from the moment she answer my call and made my first experience at Naples very responsive very professional and met all my needs . She was very kind from the moment she answer my call and made my first experience at Naples Mazda a success. More

by MARYLOUDUARTE89 Verified Customer Verified Customer

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Friendly and courteous, very good with customers. Looking forward to seeing her on our next visit. Looking forward to seeing her on our next visit. More

by JBILYEAU Verified Customer Verified Customer

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My service was done professionally and in a timely manner. I give Mazda a high rating for service. manner. I give Mazda a high rating for service. More

by doskar Verified Customer Verified Customer

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Great service. Nice waiting room . I’ll be back again to see you soon, okay Nice waiting room . I’ll be back again to see you soon, okay More

by Customer G Verified Customer Verified Customer

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The boy who treated me excellently, a wonderful employee, made me feel like I was part of the Mazda family. made me feel like I was part of the Mazda family. More

by Maria R Donoso Verified Customer Verified Customer

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Noah and Roger were both very friendly, helpful and addressed my issue as promised. One more part to come in, so I will be back again soon. Look forward to working with them both again. addressed my issue as promised. One more part to come in, so I will be back again soon. Look forward to working with them both again. More

by LAP1DESIGN Verified Customer Verified Customer

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I drove to Asheville, North Carolina & my car broke down in the Mountains less than 1 week after I had my 50k check up - Tine Up at Naples mazda for my 2022 Mazda CX-5 - i have always done my turn ups & in the Mountains less than 1 week after I had my 50k check up - Tine Up at Naples mazda for my 2022 Mazda CX-5 - i have always done my turn ups & check ups at the Naples Mazda Dealer & always on time So Frustrated - we broke down in the middle of our vacation i can’t believe my CX-5 would Not start back up in the smokey mountains after stopping to eat because the battery was dead - we didn’t leave anything on as far as power - we were later told by the AAA affiliated Mechanic the battery was probably starting to drain for some time - i doubt the Naples Mazda Tech even checked my battery last week - this mechanic said they should have caught this & was scratching his head. it totally affected our vacation adversely - we bought tickets to go to the Biltmore tour in Asheville NC but had to “eat them” we didn’t make it in time - they closed at 5pm & we were stuck - We had to wait for AAA’a Road side assist while vacationing in the Smokey Mountains, we lost an entire day of vacation plus it was dangerous breaking down in the mountains. . i will never buy another car from Naples Mazda & neither should anyone else Very Poor Level of customer satisfaction. mostly because their service department has had so much turn over in the past 3 years years while i was at the dealer for my 50k tune up oil change diagnostic - the tech who worked on my car sent me a service video & He told me they checked everything-out on my car the only thing they suggested that i change was my air filter this was less than 1 week before my car broke down while on vacation My service bill was outrageously high bill was very High Given it’s the 4th of July travel weekend So Disappointed in Naples Mazda you really dropped the Ball and lost a long time Madza customer as a result PJ More

by PAMELASOKEL Verified Customer Verified Customer

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The service department cares about the customer experience and Noah, in particular, does a great job explaining what needs to be serviced and the cost involved. experience and Noah, in particular, does a great job explaining what needs to be serviced and the cost involved. More

by carbondale.steve Verified Customer Verified Customer

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I had wonderful experience with the dealership. I had total knee replacement surgery and explained my situation that I had no way of getting my vehicle home after service. I was told not to worry t I had total knee replacement surgery and explained my situation that I had no way of getting my vehicle home after service. I was told not to worry they would have my vehicle back to my home. More

by JLKELLAHAN Verified Customer Verified Customer

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Much better than my prior experiences with BMW and Mercedes dealerships. Roughly on a par with Acura. Mercedes dealerships. Roughly on a par with Acura. More

by SNORKELFAM Verified Customer Verified Customer

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