Roger Hess
Roger Hess at Naples Mazda

Roger Hess | Page 7

Service Manager

Naples Mazda

6387 Airport-Pulling Rd
Naples, FL 34109

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4.7
313 Reviews
4.7

313 Reviews

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313 Reviews of Roger Hess

August 31, 2025

Dealership Rating
Employee Rating

They were great! ! They took care of me and were very accommodating!! Had an issue with my warranty but they help me work it out so that my car could get serviced!! More

by NIKKIRENEEPEZ
Service Price Transparency
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Recommend Dealer
Yes

August 31, 2025

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Still waiting for $3,000 that was mistakenly billed to me for unwanted warranties. The money was taken in a “loan” in two days and I was told it would take 60 days to be returned. There were a couple of quit More

by kinghornjm
Service Price Transparency
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Service Communication
Recommend Dealer
No

August 29, 2025

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I am satisfied with the service I received. Attentive and professional staff. Left my car for a big service and they provided me with a loaner. More

by ruthandi
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mariano, Justin

August 28, 2025

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Employee Rating

Amazing customer service I’m very pleased with the attention to detail and the quick time to finish the job. More

by bel_ana87
Service Price Transparency
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Recommend Dealer
Yes

August 28, 2025

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I have always had good service with this dealership even though I have purchased a number of vehicles from them More

by LWD55 Lewis
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: John Lazor, Phil Falzarano , Danniela Alves, Marcos Gonzalez, Daniel Ortiz, Abe, Tyler

August 25, 2025

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Employee Rating

I’m very happy with the attention in the customers services it’s very helpful for me More

by STERSON8
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Noah Ryan

August 22, 2025

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Employee Rating

Every one was very nice, I didn’t had to wait a long time , they took care of everything on a very professional level. More

by noemail_2392872845
Service Price Transparency
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Recommend Dealer
Yes

August 22, 2025

Dealership Rating
Employee Rating

Had very good service at this dealership and appreciate there help with my vehicles thank you More

by LWD55 Lewis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phil Falzarano , Marcos Gonzalez

August 22, 2025

Dealership Rating
Employee Rating

Naples Mazda does a great job of seeing your vehicle in a timely manner and getting it done quickly. Everyone is helpful and friendly. More

by JEANCASTELLI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Noah Ryan

August 21, 2025

Dealership Rating
Employee Rating

Roger is extremely professional. The best service rep Mazda has ever had by far. Roger should train the rest of the staff on how to do customer service. More

by Michael Cx9
Recommend Dealer
Yes

Other Employees Tagged: Roger Hess

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