Roger Milan

INFINITI of Lynnwood responded

Hi Denny, Thank you for your kind review! We’re glad to hear you had a good service experience and that Roger took the time to listen and clearly explain everything. That level of communication is exactly what we strive for. We truly appreciate your trust and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi there, Thank you so much for your kind review! We’re happy to hear you had a great experience with our team and that you felt comfortable with our service recommendations. Providing honest, pressure-free guidance is very important to us, so it’s wonderful to know that came through. We truly appreciate your trust and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi there, Thank you so much for your kind review! We’re truly glad to hear that you feel confident in the service you receive and that our team has treated you with the respect you deserve. Building trust with our customers is incredibly important to us, so your feedback means a lot. We truly appreciate your support and look forward to continuing to take great care of you! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your kind review! We’re so glad to hear that you’ve had a great experience with our service and repair team. Providing thorough work and being upfront with pricing are top priorities for us, so it’s wonderful to know that stood out to you. We’re also happy you enjoyed our lobby amenities—having a comfortable space with coffee and Wi-Fi while you wait is something we strive to offer all our guests. We truly appreciate your feedback and look forward to serving you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for your wonderful feedback, Emma! We’re thrilled to hear that you had such a great experience with us both during your purchase and while servicing your vehicle. Roger will be especially happy to hear your kind words—we’re lucky to have him on our team! We truly appreciate your support and look forward to seeing you again. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you, Bill, for your kind words! We’re so glad to hear that Roger was great to work with and that his easygoing and personable approach made your experience a positive one. He’ll truly appreciate your feedback. We look forward to welcoming you back and will be happy to have Roger assist you again next time! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for taking the time to share your experience and for being a valued customer of INFINITI Of Lynnwood. We’re so glad to hear that your scheduling process was smooth and efficient, and that your oil change, tire rotation, and battery replacement were completed to your satisfaction. It’s especially great to know that Roger provided professional service and respected your time without recommending anything unnecessary — that’s exactly the experience we strive to deliver. We truly appreciate your trust in our team and look forward to assisting you again in the future. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Vikrant, Thank you for your thoughtful review and for recognizing our team’s quick reservation process, valet service, and attention to detail. We truly appreciate your feedback. Regarding the odor when the A/C is turned on, we’d like to look into that right away. Please contact us at your convenience so we can confirm whether the cabin air filter was replaced during your visit and address the smell to ensure everything is working properly and comfortably for you. If you have any questions or concerns, please do not hesitate to reach out to me directly. We’re committed to providing the best possible customer service and want to make this right for you. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hello, Thank you for taking the time to share your feedback! We’re glad to hear you had a great service experience and that the recommendations for future maintenance were helpful in planning to keep your vehicle in great condition. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your loyalty and kind words. We truly appreciate you being a long-time client since 2019 and for trusting us with not just one, but two INFINITI vehicles. It means a lot to our team to know you’re pleased with our service, and we will be sure to pass along your thanks to everyone here at the dealership. If you have any questions or concerns, please do not hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com