Roland Felipe | Page 114

I purchased my titan from your dealership and always bring it there for service. Your employees are generally very friendly, courteous and try to be helpful. Unfortunately I've experienced frustration bring it there for service. Your employees are generally very friendly, courteous and try to be helpful. Unfortunately I've experienced frustration multiple times when I've had issues. I noticed bolts missing in my tailgate and some mounting brackets under my hood. I was told that it was my problem and not covered. I purchased my truck new. I did not remove them. This is a quality control issue. I reached out to one of your sales managers concerning some inconsistency in my clear coat. He provided a subcontractor contact info. That contractor refused repairs. When I brought this to the sales managers attention he showed no interest and wouldn't discuss further. I purchased the clear coat protection from Nissan. Nissan. Your subcontractors are a reflection of you. Why purchase the added protection if no one will honor the agreement? Lastly during my latest visit I learned squirrels had eaten a significant portion of my wiring. Whereas your technician was helpful and thorough. He also found the situation amusing. He especially found amusing how much he and the dealership were going to charge for repairs. This displayed a lack of professionalism. I like your dealership and most of it's staff. Improvement could be made in how customers issues are resolved. More

by sfanderson Verified Customer Verified Customer

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Professional in auto service delivery. Have used them sonce 2020. I am stuck with them for now. Have used them sonce 2020. I am stuck with them for now. More

by ALHSSANII Verified Customer Verified Customer

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Timely appointment and out within an hour. Welcomed by employees when I arrived and thanked before leaving Welcomed by employees when I arrived and thanked before leaving More

by PWOODRD Verified Customer Verified Customer

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He was very helpful and went over and beyond to make me comfortable and satisfied with my situation. Thanks for your patience and understanding. comfortable and satisfied with my situation. Thanks for your patience and understanding. More

by SSCOTT5453.SS Verified Customer Verified Customer

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The staff is ALWAYS professional and tells you what’s going on with your vehicle without making feel forced to do something you can’t afford. I will continue to bring my car here. going on with your vehicle without making feel forced to do something you can’t afford. I will continue to bring my car here. More

by SCHAPMAN701 Verified Customer Verified Customer

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Southern Nissan of Chesapeake have performed professionally and exceptionally for my visit this past weekend. I eas expecting to be at the shop longer than I was there, especially with the lack professionally and exceptionally for my visit this past weekend. I eas expecting to be at the shop longer than I was there, especially with the lack of a full crew working. From the customer service representative to the technician who serviced my truck, I thank you all. I even got a bonus for tires that I was thinking of purchasing. More

by Tongster Verified Customer Verified Customer

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Very friendly service personnell. The videos taken very very nice to see. I arrived at 0730 and left at 1130 for an 0800 appoint. Once told I needed a new tire it took way over the a The videos taken very very nice to see. I arrived at 0730 and left at 1130 for an 0800 appoint. Once told I needed a new tire it took way over the an hr to put one on. Otherwise service was better than the last time. More

by CDRSFOLLY Verified Customer Verified Customer

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They are always courteous and respectful, polite I love when they inspect my car they do a video so I can see what is being done I will always take my vehicle to southern Nissan for when they inspect my car they do a video so I can see what is being done I will always take my vehicle to southern Nissan for More

by LBESA1957 Verified Customer Verified Customer

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Poor communication within the service and parts department. Unprofessional yellling at customer on phone. Joe at service department needs training. department. Unprofessional yellling at customer on phone. Joe at service department needs training. More

by najahfirstone Verified Customer Verified Customer

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Worst service ever after being a customer for over 7 years, specially Rolland Felipe his customer service skills are very bad giving attitude since i got to the dealership and being very rude! years, specially Rolland Felipe his customer service skills are very bad giving attitude since i got to the dealership and being very rude! More

by armandoramirezsan Verified Customer Verified Customer

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