Roland Hayes | Page 2

I have purchased from this dealer for over 45 years they have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 More

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The service department always works hard to get my vehicles in and the issues handled. vehicles in and the issues handled. More

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Service appointments dont mean much. Loaner car was not adequate. I dont feel we recieved quality service from the techs. Pro-active information from the service writer was non-existant. Loaner car was not adequate. I dont feel we recieved quality service from the techs. Pro-active information from the service writer was non-existant. The dealership service department doesnt answer the phone or voicemails. Not a spectacular visit at all. All items were not reviewed in the five days they had our vehicle. It wasnt a big list of items. Less than five items. More

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Amazing service. So easy to work with and they made the process stress free. I highly recommend them! So easy to work with and they made the process stress free. I highly recommend them! More

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Very poor customer service. Service area does not answer their phone and did not call me at all on the day I dropped off my vehicle for new brakes I had to wait over a week to Service area does not answer their phone and did not call me at all on the day I dropped off my vehicle for new brakes I had to wait over a week to get an appointment then it took 2 days for new brakes and rotors. Nothing was done the first day, why bother making an appointment if car is just going to sit there and no one communicates with you, if only they would have called since the phones don’t get answered. Spoke to mgr when picking up car, he apologized but offered no renumeration More

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Changed tires back in November. Wrecked 10 wheel nut caps. Had to buy 6...even though they should have paid for them. Took me 2 trips to the dealership for them to get them on right Wrecked 10 wheel nut caps. Had to buy 6...even though they should have paid for them. Took me 2 trips to the dealership for them to get them on right and 6 hours. There were 4 new ones in the spare tire kit and they didn't know about those. Their answering service is atrocious. Their not good at telling you what's going on! I'm reporting them to the better business bureau also for incompetence! More

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Great staff & always welcoming. It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frown It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frowns upside down. More

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After five attempts to get through to the service department to pick up my car, my husband was able to finally talk to someone to get it paid for after hours pick up. When I picked up my car the pane department to pick up my car, my husband was able to finally talk to someone to get it paid for after hours pick up. When I picked up my car the panel from the drivers side was laying on the floor on the passengers side and my car hadn’t received a courtesy wash. I felt that the service had been rushed, and not by me! Hopefully it was done correctly. More

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I recently brought my F-150 in for "The Works" service to include an oil change, tire rotation and multi point inspection. The oil change was completed but the tech could not locate the wheel lock so they c include an oil change, tire rotation and multi point inspection. The oil change was completed but the tech could not locate the wheel lock so they closed the ticket without the tire rotation or brake inspection. I contacted my service advisor, Roland Hayes, and explained the issue. He immediately said that I would not need to come back in for the remaining service he would have the Mobile service van with Zeke come out. They came out the same day I contacted them. Kudo to Roland and the service team. We have found our go to Ford Dealership. Thanks for valuing your customers. I will recommend the dealership to all my friends. More

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Good check in process, great communications and service. Will continue to use suburban ford of Waterford. Will continue to use suburban ford of Waterford. More

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