Roland Hayes

I brought my 2017 Mustang GT to get my clutch replaced. On my way home I had a flashing check engine light and a horrible misfire. Using my own scan tool I realized a crank relearn was never done, which is On my way home I had a flashing check engine light and a horrible misfire. Using my own scan tool I realized a crank relearn was never done, which is a standard part of replacing any power train parts. I’m extremely disappointed that I paid $2200 and a major step was missed by a certified ford service department. They offered me an oil change but I live 1.5 hours away, it would be a 3hr round trip so I asked if they could work with a dealer near me and they were not able to. I asked if I could pay for it and send them the invoice to be reimbursed and they weren’t able to do that either. I asked the service advisor to put me through to a manager and they weren’t available so I left a message. I never heard back so I called back myself and the manager I spoke to again tried to have me talk to the service advisor even though I told him multiple times we’ve already discussed this and I wanted further help. Overall the manager I spoke to was extremely dismissive and not interested in even hearing the situation. This entire situation makes me worried I’ll run into more and bigger issues due to a lack of quality. Steer clear of this service department, and likely the dealer as a whole given their unwillingness to right their wrongs. More

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Roland Hayes is the absolute gold standard for customer service. He doesn’t just get the job done; he goes above and beyond to ensure my family and I are completely taken care of every single time. His int service. He doesn’t just get the job done; he goes above and beyond to ensure my family and I are completely taken care of every single time. His integrity and work ethic are rare in this industry, and honestly, more service reps should take a page out of his book. Management: Give this man a raise! 5 stars isn't enough for the level of care he provides for customers. More

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Brian Litz is the most compassionate and accommodating person. Excellent customer service. Recommend him highly person. Excellent customer service. Recommend him highly More

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My experience at this dealership has always been great. Thanks for the free coffee and bottled water. Thanks for the free coffee and bottled water. More

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Sam is knowledgeable, friendly and kind. I’ve used the dealer’s service for my 3 vehicles for the last 7 years. First car was purchased and we worked with Sam. He is now our go to guy for an I’ve used the dealer’s service for my 3 vehicles for the last 7 years. First car was purchased and we worked with Sam. He is now our go to guy for any and all vehicle needs. More

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Roland in the service department was very helpful and has met my needs every step of the way. He has been in constant contact with me while my vehicle has been in for service. Brian Litz and Matt Zmick both met my needs every step of the way. He has been in constant contact with me while my vehicle has been in for service. Brian Litz and Matt Zmick both also checked in on my since they helped me purchase my vehicle. Great team. More

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I was originally very unhappy with the work completed on my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everythin my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everything turned around. Thank you Rob and the Service Team. More

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Roland Hayes is the best! Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with service issues. Roland's awesome, a real nice guy that takes great care of his customers. More

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Service department is very busy, however Roland does a good job with customer service. 5 stars 👍 good job with customer service. 5 stars 👍 More

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Roland was very helpful and honest regarding getting my F150 starter replaced and truck back to me. F150 starter replaced and truck back to me. More

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