Roland Maecha | Page 17

Poor customer service. Inconvenient Called Monday June 1st 2015 about my $40k Jeep Rubicon (which was purchased at this dealer) having a coolant smell outside the vehicle near the front Called Monday June 1st 2015 about my $40k Jeep Rubicon (which was purchased at this dealer) having a coolant smell outside the vehicle near the front of the engine. I checked the overflow bottle and it was almost empty. Left a message on the service department voice mail. No return call. Emailed the service department the same day. The call was returned 15 minutes before closing. Called back 5 minutes after and went to voice mail again. I left another message and never got a call back. I called Tuesday June 2nd and spoke to Roland about the coolant smell, warped radio bezel (3rd time), window switch not working (all but 1 window), and my horn not working (which I forgot about since no technician can press the horn pad and see if there is a problem or not. Its easier to write "No problem found") He told me that he would have to check the schedule and call me back by 7pm. So Friday June 5th I call back because I figured 4 days was ample time to check a schedule. No answer, left a message, no call back. Saturday I called Chrysler to tell them my issues. They called Nielson and spoke to a person named Al (don't know who this person is) and made an appointment for Thursday, June 11 at 7:30am. I told the rep. that I go to work at 6am everyday and would it be possible to drop it off at night and get a loner. She told me to call Al. I called Al and asked if I could drop it off the night before and get a loaner. He tole me that Chrysler doesn't give loaners. I said I know that but when I bought my Jeep from you, they gave me 2 cards for a free loaner car. He said it doesn't matter, we have to check the vehicle and call Chrysler after diagnosis. I said why was I able to use one the last time I was there, without question, without approval? I also reminded him that it says nothing of this on the card. He recited the same thing. Ill be calling Chrysler again today. I would not recommend this place to anyone.. More

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a horrible experience i bought a new van, back door didn't close well so they bent the latch and said they replaced it. had a oil leak on a new vehicle had to take it in i bought a new van, back door didn't close well so they bent the latch and said they replaced it. had a oil leak on a new vehicle had to take it in 3 time before it was resolved. (2 months) recalled bad chock were oiled don't replaces but oiled all this after i put 20,000 down on a 2500 promaster, sales was great but after u sign be ware . More

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Completely satisfied and actually had some fun too! Chris Damon was very knowledgable and answered my questions completely. Chris worked out a deal that I was very happy with. They took the car off of t Chris Damon was very knowledgable and answered my questions completely. Chris worked out a deal that I was very happy with. They took the car off of the floor, thoroughly cleaned it and gased it up for me while I worked with Terrence, the financial manager, signing papers. He was very helpful and thorough. I was made to feel comfortable through the buying process. I even made some cash back in the money machine. It ended up being a very pleasant and fun experience and I was so happy to drive away in my new car! Thank you! More

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Professional service with a personal touch After many years of bringing my vehicle to Nielsen's service department for regular maintenance, the time had come to look for something new. Since I' After many years of bringing my vehicle to Nielsen's service department for regular maintenance, the time had come to look for something new. Since I've always received great service from Nielsen's service department, I thought I'd take a stroll across the lot to Nielsen's sale floor to see if this extended to their sales team - I was in for a very pleasant surprise... While everyone I met on Nielsen's sales floor was extremely friendly & helpful, I had the pleasure of working directly with Chris Schagelin in purchasing my new vehicle. Chris really made the purchasing process a pleasure, taking the time to truly understand what I was looking for, and working hard helping me get the vehicle that I wanted at a great price. I will be recommending Chris & Nielsen sales highly based on my experience. clearly Nielsen's staff (from showroom to service) care about their customers. More

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Service experience at Nielsen Jeep The staff were very helpful and attentative. Roland went out of his way to make sure my vehicle was cared for and repaired properly without sacrificin The staff were very helpful and attentative. Roland went out of his way to make sure my vehicle was cared for and repaired properly without sacrificing his time working in other areas of his expertise. Excellent service and quality. More

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Roland is the man! During the visit to the dealer for a maintenance check up, I met Roland, who also was a terrific person, incredibly respectful, attentive, and super n During the visit to the dealer for a maintenance check up, I met Roland, who also was a terrific person, incredibly respectful, attentive, and super nice! He made sure that everything required for my truck was checked including things that I didn't even know needed to be checked and updated, then I asked for the truck to be washed, waxed and polished and he even provided me with a coupon for a discount... Great service for my Grand Cherokee Overland. More

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My power steering pump had to be replaced. As always I had another pleasant experience at the Nielson Dodge service department. Mr Roland handled me in a professional way that made me feel comf As always I had another pleasant experience at the Nielson Dodge service department. Mr Roland handled me in a professional way that made me feel comfortable and knowing that i was going to have the best job done on my vehicle. A great team to be associated with and it has been a another good experience. Hats off to you Roland . Awesome job!!!!!! More

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Wait time My only complaint is the "wait" time. My husband always serviced our vehicles, but now that he is older we have it serviced. He said an oil change is My only complaint is the "wait" time. My husband always serviced our vehicles, but now that he is older we have it serviced. He said an oil change is around a 15 minute job. Every time I make the appointment I arrive on time. But, my problem is I'm there for no less than an hour and this last time it was an hour and half. We are from Hopatcong and there is no way for me to have someone drop me off and pick me up. We have never had our car serviced anywhere else, the oil change has been done at Nielson Dodge every since we bought the car March of 2010. More

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Car Service Everyone at the dealership service department was very nice to work with. Roland (who I've worked with before) is very professional and courteous. N Everyone at the dealership service department was very nice to work with. Roland (who I've worked with before) is very professional and courteous. Never a bad experience. More

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Service Roland Maecha was very helpful and friendly. Best service person I've had in all my dealings with this dealership. I especially liked the print out s Roland Maecha was very helpful and friendly. Best service person I've had in all my dealings with this dealership. I especially liked the print out showing what work was suggested so I can save that for later, since I wasn't able to have all work done now. Thanks for your help. More

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