Rolando Pena
Rolando Pena at City Volkswagen of Highland

Rolando Pena

Sales Associate

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

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4.7
6 Reviews

I've been in customer service & sales for over 30 years in several industries. I'm enjoying working at a car dealership as passion has always been to work with and help customers in one way or another.

Dealership Experience

8 mos

Languages Spoken

English English

Spanish Spanish

4.7

6 Reviews

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6 Reviews of Rolando Pena

February 01, 2026

Dealership Rating
Employee Rating

City Volkswagen of Highland employees were great! Rolanda Pena was the best!!! He was very welcoming, helpful, and low-key. I would definitely do business at this dealership again, and I strongly More

by davedebdj
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Brendan Cowhey , Jerry Patterson

Feb 01, 2026

City Volkswagen of Highland responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 22, 2026

Dealership Rating
Employee Rating

Joe is amazing! This was the best car shopping/buying experience I've had. Knowledgeable, helpful, and just a cool person. The whole staff was honestly great. Thanks More

by K.Clark
Recommend Dealer
Yes
Jan 22, 2026

City Volkswagen of Highland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City Volkswagen of Highland. We look forward to having you as one of our valued customers for many more years to come! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 10, 2026

Dealership Rating
Employee Rating

Joe helped us with purchase of 2025 atlas cross sport. Was very knowledgeable about the vehicle and was very pleasant and friendly to work with. More

by Javorek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe LeDuc

Jan 10, 2026

City Volkswagen of Highland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 14, 2025

Dealership Rating
Employee Rating

Rolando was a pleasure to deal with. He was informative and most helpful in making the purchase happen. The finance manager was very candid and made sure we understood everything about t More

by collinsan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 14, 2025

City Volkswagen of Highland responded

Thank you for choosing City Volkswagen of Highland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 21, 2025

Dealership Rating
Employee Rating

Best and most informative sales associate at this dealership is Joe LeDuc. He explained each document clearly and without the sales terminology. The process was fast for sure! Second time here! More

by Lissettemartinez_1911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Mcquiston, Joe LeDuc , James Thomas and Larnell

Nov 21, 2025

City Volkswagen of Highland responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Highland! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

October 31, 2025

Dealership Rating
Employee Rating

TOOK MY CAR THERE 3 TIMES IN 2 WEEKS AND ITS STILL NOT FIXED! ITS WORSE! IT MAKES NOISE WHEN I STOP AND ALL THEY CAN SAY IS ITS TGE WEATHER! IT IS NOT!,MY CAR HAS GOTTEN WORSW SINCE I BROUGHT IT THERE! HO More

by brittnewright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 03, 2025

City Volkswagen of Highland responded

Thank you for bringing this to our attention, Brittne, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Chris Capparelli Service Director ccapparelli@cityautogroup.com

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