Rolando Sanchez | Page 7

My sunroof drains experienced a meltdown out-of-warranty. Jose Luis, my service advisor, and Rolando Sanchez, the service manager, helped me with a rental car and kept me posted with repair updates. Their sk Jose Luis, my service advisor, and Rolando Sanchez, the service manager, helped me with a rental car and kept me posted with repair updates. Their skilled service tech removed my entire headliner and all interior trim above the doors to repair my sunroof drains. Amazingly, the car doesn't have any rattles and the light beige headliner and all interior upholstery looks like new even after the exhaustive work performed by the technician. Best of all, they worked with VW Customer CARE to provide me with payment assistance for the repair. When I returned with a blown fuse for my dome lights a few days later, Pablo replaced it free of charge and the service manager who was off for the day saw me entering the dealership from the highway and called to check if everything was okay. That's the kind of service that's hard to find these days. Esserman VW is not the closest dealership to me, but they have shown a level of service above and beyond any other dealerships I've been to, making it worth the extra miles to get there. With more reviews on this site than any other VW dealer in the South Florida area, there's good reason they rate so highly! Thanks, Esserman VW!!! More

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I brought my car in for 48,000 mile service. When I got my vehicle back, my check engine light was on. I had to bring my vehicle back FOUR times (the light kept coming back on) to finally get the problem c my vehicle back, my check engine light was on. I had to bring my vehicle back FOUR times (the light kept coming back on) to finally get the problem corrected. They did provide me with a loaner, but I had to call the service manager and the general manager to get it approved. Now I'm having a problem again. I love my VW but since I brought it to Esserman VW I've had nothing but problems with it. I would recommend avoiding this dealership's service department. More

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Exceptional service was provided to me by the service manager Rolando Sanchez and his service staff. I took in my vehicle at closing time and was greeted with a smile and gave me detailed explanation on manager Rolando Sanchez and his service staff. I took in my vehicle at closing time and was greeted with a smile and gave me detailed explanation on my vehicle concerns.I could't have asked for a better service experience. More

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