Romello Benton | Page 8

After the worst experience at a competitor we found ourselves at Grand Prairie Ford. It was a God send. The atmosphere and employees are top notch. Cannot recommend them more. Kennedy welcomed us with ourselves at Grand Prairie Ford. It was a God send. The atmosphere and employees are top notch. Cannot recommend them more. Kennedy welcomed us with a smile, his easy going spirit was just what we needed. He was very forthcoming with the entire process. No surprises, no pressure, just wonderful presentation of the vehicles we were interested in. We did purchase a vehicle and will recommend him at GP Ford to everyone we meet. You will not be disappointed 5 stars all around. More

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If you want honest, quality people you need to come here! From the handsome General Manager John Poe, the always amazing Lawrence Sedillo, beautiful and bald Robert Fugate to the best salesman Jackie Mercer From the handsome General Manager John Poe, the always amazing Lawrence Sedillo, beautiful and bald Robert Fugate to the best salesman Jackie Mercer! Nothing but love for this amazing dealership! Also ask for Mello in the finance department if you need help, he truly holds a special place in my heart; might even name a kid after him! More

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Mr. Mercer was excellent. Spotted him outside and asked about the vehicle deal was done and completed. about the vehicle deal was done and completed. More

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WARNING stay away from Grand Prairie Ford because they will screw you over and I would put zero stars if I could. I bought a car from Ron Smith on July 30th and within a few days the check engine light ca will screw you over and I would put zero stars if I could. I bought a car from Ron Smith on July 30th and within a few days the check engine light came on. I also noticed that the alignment felt weird so I took the car to an alignment shop and they found suspension damage and told me to go to a body shop. They also said there may be possible frame damage as well. I went back to the dealership on August 4th to have them look at it. I received a text from the mechanic saying “We were told by sales not to fix the check engine light, but we did clear the light”. I spoke on the phone with Ron Smith (the one who sold me the car) and tried to explain my concerns about what the mechanic said and he was very disrespectful and even raised his voice at me. He denied saying this even though I have a text message from the mechanic saying otherwise. After that experience I wanted to talk to the manager because it felt like I was getting no where with the salesman. I ended up waiting a long time and felt like no one was taking me seriously. Once I finally got ahold of Jason Mendoza (the sales manager) I tried to explain the situation and my concern for my safety while driving that car. He tried to turn it around on me and say it was my fault when in fact the car is unsafe to drive. He was willing to put me and my five year old nephew (who I take care of on a daily basis) in harms way like our lives didn’t matter. If you’re trying to purchase a vehicle, do not go here because they will screw you over. If you’re in the market for a damaged car for full price and horrible customer service then this is your place! More

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Amazing customer experience! Friendly and personable staff, the finance dept moves quickly. 5 Stars all around! Friendly and personable staff, the finance dept moves quickly. 5 Stars all around! More

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Jackie and Gabriel did a great job. They found the right vehicle to fit my budget. Great communication with me through the whole process. They found the right vehicle to fit my budget. Great communication with me through the whole process. More

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We passed many Ford dealers and drove 680 miles to do business with this team. The trip was well worth it and we will do it again. business with this team. The trip was well worth it and we will do it again. More

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Very helpful as soon as I walked into the door at opening. Thank yall again. opening. Thank yall again. More

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I traveled 6 hours to get to the dealership. Everyone involved with my purchase made it convenient and fast to get me back on the road. Thank you Team Grand Prairie Ford!!! involved with my purchase made it convenient and fast to get me back on the road. Thank you Team Grand Prairie Ford!!! More

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Was a great salesman, got me my deal and honored it. Would recommend him to my friends! Would recommend him to my friends! More

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