Ron Gardner | Page 4

VERY DISAPPOINTED (Sorry but this is very long but all necessary) If I could give zero stars I would but unfortunately I cannot. PLEASE consider any other dealership be (Sorry but this is very long but all necessary) If I could give zero stars I would but unfortunately I cannot. PLEASE consider any other dealership before going to #1 Cochran Kia of Robinson. I bought my ‘14 Kia Forte EX in 2014 and had a great experience, my boyfriend was recently looking for a new vehicle, I recommended Cochran Kia to him and he bought a ‘14 Kia Forte LX on October 10th. Between then and Saturday, December 9th he had numerous problems with it, they sold a recently inspected vehicle to us with one working brake light out of three and all four tires were cupped so bad you couldnt even drive it on the highway and hear yourself think. We were called to come pick it up because they were finished with it. We went to pick it up, tires were not fixed nor were the two brake lights. We told 4 different people, 2 in service and 2 in sales and wrote down that the brake lights needed fixed, went to pick it up we asked if brake lights were fixed and the guy says “what brake lights?” Finally they said they would change the tires but couldn’t do it for 3 days because they didn’t have any “real technicians” there on a Saturday, according to their Sales Manager, Tim. After the tires were fixed there was a awful brake noise on the passenger rear tire, we were 3 hours from home and it had to be fixed, when taking the lug-nuts off one snapped right off from being cross-threaded, and the brakes were installed incorrectly. Finally, we noticed a major leak in the back seat after a few weeks of having the vehicle once we went to seat people in the back. We pulled the seat up and there was a puddle under the seat cushion with wires from the fuel system laying in the puddle. We took the car back and showed the Sales Manager, Tim and when he saw the puddle in the back he whispered “xxxx...” and didn’t think I heard him. He said that the car wasn’t drivable and they wouldn’t be able to look at it until the middle of the week. Went to pick the car up 4 days later, they said the leak was fixed and sealed everything up- 3 days later the car was leaking AGAIN. Went back this Saturday, December 9th, Tim wouldn’t come talk to us because he was apparently “too busy” and they sent Mike out to speak with us, we told him all of the problems with the vehicle, he said “let’s get you into something else and I’ll give you a xxxx of a deal on a trade in.” They showed us another Forte, the engine sounded TERRIBLE and it had a dead battery, saying that’s what the engine noise was (wrong)!!! There was nothing else on their lot we liked to trade in for, Mike and Patty said look online at all of our other dealers and “text Patty what you like and we will make a great deal for you.” Finally, we had to go in today Monday, 12/11 and when we walked in Patty was talking with others about lunch and when she saw us she said “oh I didn’t call you yet, did I?” She took me over to a cubicle to tell me the car I paid $11,000 for 2 months ago was now only worth $6,000 and to keep me around the same monthy payment I needed another $3,000 down and that was the best they could do. Took the keys, went to another dealership right up the road and they gave me $9,500 for the car as a trade-in and I am now driving in a reliable vehicle. DO NOT BUY A VEHICLE AT #1 COCHRAN, THEY WILL RIP YOU OFF!!! More

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very pleased with dealership ,cars purchased, and service Just took delivery of my 2nd car from this dealership in Robinson. Ron Gardner was my salesman this time, Nolan Brink the first. In both deals I mus Just took delivery of my 2nd car from this dealership in Robinson. Ron Gardner was my salesman this time, Nolan Brink the first. In both deals I must say they were the easiest , fastest, and least stressful of any of numerous purchases from other dealerships in the area. I can assure that my next automitive purchasae will be from Cochran robinson again. Also the service garage has always been quick and hassle free. I do recommend doing business here. More

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Great experience I worked with Ron and Patti on leasing a Sedona and I couldn't be happier. They were professional, honest and understanding of my needs and budget. I I worked with Ron and Patti on leasing a Sedona and I couldn't be happier. They were professional, honest and understanding of my needs and budget. I will return to purchase from them. More

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Very convenient and friendly! I was at Cochran Kia today for a oil change and tire rotation. While I was there I had a remote start added to my 2016 Kia sorento. I love my car and I was at Cochran Kia today for a oil change and tire rotation. While I was there I had a remote start added to my 2016 Kia sorento. I love my car and the excellent service I get there. Thank you for your awesome service guys!!!! More

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New 2017 Black Cherry Sportage My 10 year old daughter suggested going to Kia Robinson & it was the best car buying experience i've had. Our sales consultant was absolutely wonderfu My 10 year old daughter suggested going to Kia Robinson & it was the best car buying experience i've had. Our sales consultant was absolutely wonderful to work with & my husband & i are extremely happy with our purchase & the attention we received here. I feel that Ron did everything he could to get us a payment that fit what we were looking for. THANKS RON!!! More

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Very nice experience Everyone at this dealer was very nice. I was very picky about what car I wanted (I would have resurrected my old car if I could!). Patty was patient a Everyone at this dealer was very nice. I was very picky about what car I wanted (I would have resurrected my old car if I could!). Patty was patient as I drove car #1, then car #2, then car #1 again. While they don't haggle (which I personally like, but some may not), they have a system to search for similar cars in the area to have the lowest price. While I was there the price dropped $300- and they didn't try to hide that! On my drive home a warning light came on. I called them the next day and they had me in the shop to repair a broken sensor that afternoon; no charge to me. My only complaint is with some cosmetics with the car. Before buying it I pointed out some dents and missing paint spots. They gave me a Kia paint pen (free!) to cover these small spots, though I would have prefered the spots sanded and repainted professionally. I also found after getting home 3 of the 4 tire covers were substantially cracked. I brought this up to them when the sensor was being replaced; they assured me it was only cosmetic and part of buying a used car. While I should have notice it before the purchase, it would have been nice if they offered a discount on new covers if not to replace them. Overall, I had a very positive experience with this dealer after a long and stressful car hunt. I would not hesitate to go back there or recommend them to someone else. More

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My wife and I bought our first Kia Sorento at #1 Cochran and everyone we came in contact with was very courteous. Our sales associate Dan Trotter was very helpful answering all our questions and explaining and everyone we came in contact with was very courteous. Our sales associate Dan Trotter was very helpful answering all our questions and explaining all of the vehicles features and functions. More

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This was my third vehicle I had the pleasure of purchasing from Ron. What a great guy. Professional, Courteous, and Very knowledgeable. Thank you for everything. Will be back!! purchasing from Ron. What a great guy. Professional, Courteous, and Very knowledgeable. Thank you for everything. Will be back!! More

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The experience of purchasing a vehicle could not have been easier. My sales consultant let me know about the new incentives; clearly explained options available and cost. I specified what i was looking been easier. My sales consultant let me know about the new incentives; clearly explained options available and cost. I specified what i was looking for and Ron proceeded to locate the vehicle. Within 24 hours I was in a new vehicle. I could not be happier with the service received. More

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My husband and I leased our Kia here three years ago and it was an amazing experience! Leasing our second was no different . Ron Gardner is outstanding and never pressures you. He gives you every option pos it was an amazing experience! Leasing our second was no different . Ron Gardner is outstanding and never pressures you. He gives you every option possible to help you make your decision. Ron knows the vehicles well and can easily point out new features etc. Ron and Jason helped get us a payment we could afford and were overall welcoming and glad to help with anything! When I picked the vehicle Ron showed me everything possible and encouraged a phone call with any additional questions anytime necessary . Bringing my six year old was no issue as he talked with her and was awesome with every question she asked-and there were many!! Kevin got us finished up and was equally nice. You really feel well taken care of here and that they want to do the best they can for you! Highly recommend this place especially Ron Gardner! We will continue to buy here!!'The Gorman's More

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