"Dylan and Ron are not concerned about the customer..."
Dylan and Ron are not concerned about the customer experience after the sale. They are unresponsive and allow issues to go unresolved for 2 months (and counting) without a solution in sight. They do not represent the customer service brand that BMW works so hard to create. Ron repeatedly ignores the expectations Dylan committed to, makes his process my problem and fails to offer a solution that addresses them. Ron has committed twice in the last 10 days to look into the contract issue and I haven't heard from him. What is even more apalling is I escalated this issue to Jeremy Behar (General Salaes Manager) and Mark Osborne (General Manager) over a week ago and they have been silent, not even a courtesy outreach or you are important to us. We love the car we bought and are extremely dissatisfied with the way we have been treated by Schomp BMW ever since. If you want be ignored and treated like your issue isn't worth their time - you will love doing business with Dylan, Ron and the Senior Leadership team at Schomp BMW..
"Very responsive to questions and updates on build. Also..."
- Rob Pontbriand
Very responsive to questions and updates on build. Also helpful in guiding us through the car options, build timing and the entire purchasing process. Much appreciated.
Other Employees Tagged:
"Schomp is a great dealership because of the people that..."
Schomp is a great dealership because of the people that work there..People are the one factor that makes interaction with customers.bmw X5 hybrid has a great product,however the employees are the ones that represent the product to the customers.David Lee is a prime example of an employee that makes a customer feel at home at the schomp dealership.He goes the extra mile to show the vehicles and is very knowegable .He is easy to work with and we would buy from him again given the opportunity.Please pass this information on to him.Everyone at the dealership was wonderful,we met the sales manager Matt Rebeck also Ron Hannon.Thanks to the Geek squad Sydney,and the hosiptality lady at the Coffee counter.Richard and Kil Ja.
"Schomp-BMW in Highlands Ranch is by far THE WORST DEALER..."
Schomp-BMW in Highlands Ranch is by far THE WORST DEALER IN COLORADO!!!! Stay far away from these discriminating sales associates. Where to begin... my husband and I found a used Range Rover we were interested in. We come in and meet with a guy name Dylan. At first, he seemed genuine and gave his speech on how we would be done in one hour, one man, one job and he didn’t get paid on commission just on his surveys. We test drove the car everything turned out the way we wanted with the car and we were ready to purchase. Dylan had his manager appraise my car which came back extremely low offer (half of what I owe on my car) so my husband and I decided we wanted to think on it. We call the next day and asked if there was anything they could do with us to work on the trade they said no. We decided we still really wanted the car and called the dealer back with our pre approval from OUR bank and a down payment and that’s when things took a turn for the worse. Dylan decided he didn’t want to answer our calls and starting ignoring all of them. He then got involved some guy name Ian and some guy name Ron Hannon in which they were both extremely rude, unprofessional and even LIED multiple times. Ian tried to call me and tell me “they spoke to my bank” and my bank told them that I wouldn’t qualify because I was rolling too much negative equity (even though I was already approved and they are aware that I was trading my car in and the value of the car is worth what I would of had to roll in negative equity) so I told Ian, no that’s not what my bank said and he’s like I just got off the phone with them and they told me that and i thought to myself hmmm... why would MY BANK call them to tell them this and not call me to tell me this. So I called my bank only to find out that my banker NEVER even spoke to anyone and only reached out once to ask for a purchase order in which it took them 5 hours for them to send over. I started this process at 9am that day and she didn’t get it till 2pm and it still wasn’t what she asked them for. So then I get off the phone with my bank and 30secs later I get a text from either Ron or Ian stating that “they just spoke to my banker and my banker told them she will see what she can do to approve me for what I’m trying to do” well how is that possible that you just spoke with her when I literally had just got off the phone with her and you sent me that text message 30 seconds after I got off the phone with her?! I finally was so fed up after not getting done what I needed to and having to talk with 3 different people, nobody knew what was going on, had to explain the fact that I was putting 8k down which would of taken care of half the negative equity which they couldn’t comprehend and finally just gave up. They lied, they deceived, they discriminated because I’m young. They said their process is simple and easy and one man, one job and one hour and that was clearly not the case. So my husband decided to give it another shot over the weekend to think about everything. They were closed Sunday/Monday. They still had the car as of Friday when all of that happened. It was still posted Saturday so he said Tuesday when they first open I will take care of everything and try to just get you this car and we won’t roll any negative equity we will just buy the Range Rover and keep my original car. He reached out at 10am an hour after they open and he asks about the car. They asked who he is and they said “oh I will call you back.” He never got a call back. He called back again at 11am for them to tell him “oh we had someone just come place a deposit on the car so if it doesn’t sell we will call you.” So you mean to tell me within one hour you miraculously sold this car that you’ve know we’ve been reaching out for but you don’t want to sell it to us because we have our own financing that you keep pushing on us. I find that BS. My husband asked when will they be getting the car and the guy tells him oh maybe today or maybe tomorrow???? Like what?!?! How is that possible? You told us 24hrs when we originally wanted the car and now you are giving this guy an extra day and somehow you had a magical deposit placed on it? Also, any car dealership i have ever been to that requires a deposit usually takes the car off their site as it is NO LONGER AVAILABLE. This car is STILL listed for sale on their site and yet we have no phone call back. I feel extremely discriminated against. I feel deceived, I feel mistreated and I cannot believe a business is ran this way. All I’m trying to do is give you money for a car I want and it cannot be done because they have personal issues with us because we are young and because we declined their financing so I guess that means they don’t get paid which is funny because Dylan told me he doesn’t get paid commission which I think is a lie because all of this started because we stated we had OUR OWN FINANCING!!!! Worse experience I’ve ever had to deal with from a car dealership!!!!!!!
"Timothy Green was absolutely amazing to work with. This..."
Timothy Green was absolutely amazing to work with. This was the first time I’ve ever gotten a car on my own so I was super stressed out and wasn’t sure what to expect. Tim made the process so easy and fun. He listened to exactly what I wanted and found me the PERFECT car. From start to finish, Tim exceeded my expectations. He was transparent, honest, knowledgeable, friendly and a pleasure to work with. I couldn’t imagine buying a car from anyone else. I would hands down recommend Tim to anyone and everyone! He will definitely be receiving my business whenever I am in the market again. Nikolas was the genius that I worked with and he was amazing as well. He showed me the ins and outs of the car and took his time with me and answered all questions I had!
Other Employees Tagged:
, Nikolas nghiem
"Schomp BMW has perfected the car buying process. You can..."
Schomp BMW has perfected the car buying process. You can tell they’ve been in the business a long time, know BMWs, and have listened to customer feedback to create an enjoyable experience. The entire experience was streamlined, comfortable, and transparent. Jordan was very professional and conscientious and explained all my options without being pushy at all. Thanks for a great car buying experience Jordan and Schomp BMW. I have officially abandoned BMW of Denver Downtown for a new BMW dealership. I’ll be back and I’ll refer my family and friends.
"Sincerely no words/stars can be used to rate my..."
Sincerely no words/stars can be used to rate my experience Josh Ackerman at Schomp made this a legit hall of fame experience from start to end , this man is a legit legend and his level of empathy sets a standard probably unseen in this world . I am beyond happy with this man and anyone would be cause he treats everyone like family . Getting a bmw is an amazing experience but Mr.Ackerman makes it the premier, premium experience deserved . Much love to this man and the entire store!
"I was greeted by very friendly front desk personnel who..."
I was greeted by very friendly front desk personnel who were professional, efficient, and good communicators.
Cana was great to work with. She was professional, friendly and a great listener. She was also very responsive.
Ron was also very helpful - a customer advocate!
Other Employees Tagged:
"Ron and the folks at Schomp BMW were professional,..."
Ron and the folks at Schomp BMW were professional, responsive and answered all of my questions. This was the most pleasant auto buying experience I've had, and I love my new BWM. Thank you!
"Ron really knows his stuff and couldn’t have made my new..."
Ron really knows his stuff and couldn’t have made my new BMW purchase any less hassle free! His keen insight on options was key to getting exactly what I had envisioned. Smart guy, awesome experience!