Ron Howard

5 Stars!Working with James was an absolute pleasure! 5 Stars! Working with James was an absolute pleasure! James is extremely patient, I never felt pressured to make a decision. James stayed in touch wi 5 Stars! Working with James was an absolute pleasure! James is extremely patient, I never felt pressured to make a decision. James stayed in touch with me the entire time. I highly recommend you talk to James if you are considering buying a new automobile. Kudos to Joshua, Dan, and Ron! Only downfall was the drive there and back, but worth it! -Noel S More

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I would like to first thank everyone involved with the purchases of two vehicles for my husband and me,. I had a bad situation with the Customer Sevice at Heritage Toyota in Owings Mills Md. My last three purchases of two vehicles for my husband and me,. I had a bad situation with the Customer Sevice at Heritage Toyota in Owings Mills Md. My last three vehicles were Toyotas so that's the vehicle I wanted to stay with My first contact was with Ron Howard, manager. After I explained my situation about my having negative equity on my vehicle he assured me they would be able to help me. Ron Howard showed great leadership in forwarding me to two knowledgeable and caring people who knew their job. Joanne Virligio, Sales Agent, and Josh Finance Officer were excellent with great customer service. They made me feel at ease. My husband purchased a 2020 Toyota, Camry and I purchase a 2020 Toyota, Rav 4. I told Joanne exactly what I wanted and when I arrived she indeed had what I was looking for, with extra safety features. The whole transaction went smoothly. We both are truly satisfied. I commend both Joanne and Josh on excellence. More

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Very dishonest and unethical! Will not stand behind their word will refuse to talk with you if they feel it’s not their problem, GM very unprofessional as well as his cars sales manager. Plenty of other deal word will refuse to talk with you if they feel it’s not their problem, GM very unprofessional as well as his cars sales manager. Plenty of other dealers around don’t waste your time or money with these crooks More

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a very pleasant experience My wife and I drove up from Manson, NC to purchase my Toyota Tundra. We worked with a new salesman, James Lammey. We could tell he was somewhat nervo My wife and I drove up from Manson, NC to purchase my Toyota Tundra. We worked with a new salesman, James Lammey. We could tell he was somewhat nervous but, he did a great job answering our questions and following up on any of our requests. He had the truck detailed, gassed up and, ready to go when we got there an hour earlier than promised. He really went out of his way to make us feel special throughout the entire process. A gentleman named Jeremy helped us finalize the paperwork and he was not only courteous, he found us a slightly lower interest rate. I would definitely recommend James (and Jeremy) to anyone interested in a new Toyota. I was able to get the truck I wanted at a more than fair price. thanks James! More

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PURCHASED 2014 CHEVY EQUINOX ON MAY 31,2018 I PURCHASED A 2014 CHEVY EQUINOX FROM USED CARS DEPT---MY SALESMAN/MATT HANDS ---WHOM I HAD PURCHASED ANOTHER USED AUTO FROM ABOU I PURCHASED A 2014 CHEVY EQUINOX FROM USED CARS DEPT---MY SALESMAN/MATT HANDS ---WHOM I HAD PURCHASED ANOTHER USED AUTO FROM ABOUT 15 MONTHS AGO WAS ONCE AGAIN WAS SUPER AND THE FINANCE MANAGER/J,STEVE BREEM WAS ALSO SUPER. THEY WENT ALL OUT FOR ME TO PURCHASE THIS VEHICLE. I AM VERY HAPPY CUSTOMER ONCE AGAIN. GREAT PEOPLE/LOVE MY VEHICLE. THANKS MUCH. RECOMMEND KOONS WESTMINSTER TO ALL. More

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FOLLOW UP AFTER PURCHASE PLEASE NOTE WENT TO KOONS TOYOTA WESTMINSTER THURSDAY AROUND 1100 AM 2/9/2017===FOLLOW-UP AFTER RECEIVING A PHONE CALL FROM ANTHONY S PLEASE NOTE WENT TO KOONS TOYOTA WESTMINSTER THURSDAY AROUND 1100 AM 2/9/2017===FOLLOW-UP AFTER RECEIVING A PHONE CALL FROM ANTHONY STINO ABOUT THE 2008 FORD ESCAPE I PURCHASED. I HAD TO GET A SPARE KEY MADE,AND A MINOR FIX ON MY GEAR SHIFT INDICATOR--BULB WAS BURNED OUT AND RESIGN SOME PAPERWORK. WAS TAKEN CARE OF QUICKLY AND PROFESSIONALLY BY MATT HANDS,RON HOWARD AND ALSO ANTHONY STINO-A THUMBS UP TO ALL.THANK YOU. ALSO THEY TOPPED OFF MY GAS TANK. GREAT PEOPLE TO DEAL WITH. More

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Great Experience I have purchased 6 new Toyotas from Koons In Westminster in the past. This was the first pre-owned car I purchased, RAV4, and it was a very pleasant I have purchased 6 new Toyotas from Koons In Westminster in the past. This was the first pre-owned car I purchased, RAV4, and it was a very pleasant experience. My daughter and I worked with Brian Gerber and he was awesome. He spent a lot of time with us and made us feel very comfortable. My daughter (who is 20) said "He is a really nice guy. I did not know care salesmen were so nice." I agreed 100%. If you are going to buy a pre-owned car from Koons ask for Brian Gerber. I used the internet to search for RAV4 vehicles within a 200 mile radius. Koons had the best value (lowest mileage, competitive price and best condition vehicle). The Koons staff makes you feel very comfortable when purchasing a car! If your in the market for a new or pre-owned Toyota, give them a try. You will not be disappointed. More

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Love our 2014 Subaru Forester I wanna say thank you so much on letting us purchase my first Subaru. I can say i love everything about it and have been recommendin you guys to my co I wanna say thank you so much on letting us purchase my first Subaru. I can say i love everything about it and have been recommendin you guys to my co-workers cause you guys did a wonderful job and the first time we got to own a vehicle in my husband's and mine name together and it was a wonderful place to stop by at and Damien you were wonderful and so helpful...we thought that we wouldn't be getting a new vehicle til Feb 2017 but you were so nice and helped us out and we greatly appreciate it lots... Thanks so much and love you guys. You all are so helpful and caring! 😁 More

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Great place to buy! This place has the absolute best service ever. I had no intention on buying a vehicle at the time & I didn't think I would be able to get a loan but w This place has the absolute best service ever. I had no intention on buying a vehicle at the time & I didn't think I would be able to get a loan but within a couple of hours I was driving home in my dream car! Jay in sales & Jason in finance make the buying process so much easier & worry free. These guys are the best! They will make it happen. More

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Be Informed before you visit You will need to do your homework. Know your trade value, know the going price for the vehicle you wish to buy, know your credit score and know what t You will need to do your homework. Know your trade value, know the going price for the vehicle you wish to buy, know your credit score and know what the going interest rates are. This dealership is going to pilfer every penny from you it can. Any advertisements from them or Ads run on their website are purely propaganda to get you to their dealership. You will get a quality Toyota but whether it's a fair deal or a deal where your get raked over the coals completely depends on how you negotiation the transaction and your knowledge of the pieces involved in the transaction. (trade, credit, and interest rates) More

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