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Ron Iwanicki
Ron  Iwanicki, Sales Specialist, Ciocca Subaru
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Ron Iwanicki

Sales Specialist

Ciocca Subaru

4611 Hamilton Blvd
Allentown, PA 18103

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2 Reviews of Ron Iwanicki

October 16, 2018

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"Awful customer service "

- Hsmith8

nt in to Ciocca to get into a new lease, and was coming from New England . Ciocca agreed to handle the new registration as part of the deal. This was back in August, when they provided me with a temporary plate that expired Oct 13. In early September I got a panicked phone call from Ciocca that they need an updated license, after they had my current ID on file from my August visit (so they knew very well what ID I had in possession.) I went to the DMV the very next day and took care of this, sending a copy right away. I called and followed up over 6 times since then, never getting confirmation that the process was on track, or they had what they needed. I left voicemails, sent emails, and never heard back. On October 10-THREE DAYS before the plates were to expire- they called to say that my plates would not be arriving until October 23 at the earliest. When I asked what I was supposed to do from the 13 to the 23, the response was “I guess just be careful.” Not only unprofessional, but careless. They had no good explanation, and were totally unapologetic. I would never do business with Ciocca again, and do not recommend anyone else do business with them.

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Recommend Dealer
No

Other Employees Tagged: Tom O'Donnell, John Antigua

Nov 06, 2018

Ciocca Subaru responded

We are disappointed to learn of your experience here at Ciocca Subaru, but will take this opportunity to improve. Thank you again for taking the time to let us know how we can improve. Take care.

September 14, 2018

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"Great experience buying a car. "

- aisidor

Ron is a very professional and polite salesperson who made the process to buy a car very easy. He went above and beyond to find us the exact car we were looking for, even if he had to stay after hours (always with a smile). Thanks Ron and thanks to all the staff at Ciocca.

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Yes
Oct 12, 2018

Ciocca Subaru responded

Thanks for spreading the word about your experience, aisidor! We love seeing our customers sharing their stories with us all over the web, and we're very happy that Ron could make your visit so exceptional. Thanks again!

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