"Awful customer service "
nt in to Ciocca to get into a new lease, and was coming from New England . Ciocca agreed to handle the new registration as part of the deal. This was back in August, when they provided me with a temporary plate that expired Oct 13. In early September I got a panicked phone call from Ciocca that they need an updated license, after they had my current ID on file from my August visit (so they knew very well what ID I had in possession.) I went to the DMV the very next day and took care of this, sending a copy right away. I called and followed up over 6 times since then, never getting confirmation that the process was on track, or they had what they needed. I left voicemails, sent emails, and never heard back. On October 10-THREE DAYS before the plates were to expire- they called to say that my plates would not be arriving until October 23 at the earliest. When I asked what I was supposed to do from the 13 to the 23, the response was “I guess just be careful.” Not only unprofessional, but careless. They had no good explanation, and were totally unapologetic. I would never do business with Ciocca again, and do not recommend anyone else do business with them.
"Great experience buying a car. "
Ron is a very professional and polite salesperson who made the process to buy a car very easy. He went above and beyond to find us the exact car we were looking for, even if he had to stay after hours (always with a smile).
Thanks Ron and thanks to all the staff at Ciocca.