Ron Kyle | Page 7

I recently had my vehicle serviced at Vision Dodge, and I was very pleased with the level of professionalism and care provided by the service department. They completed an oil change, tire rotation, and insp was very pleased with the level of professionalism and care provided by the service department. They completed an oil change, tire rotation, and inspected a few concerns I had with my vehicle. The ability to drop off my car the night before and securely leave my key in the drop box made the process extremely convenient. The staff was courteous, efficient, and communicated clearly throughout. Having Ron back made a noticeable difference—his professionalism and dedication to customer satisfaction truly stand out. I appreciate the team’s prompt attention and commitment to excellent service. More

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To start, it’s incredibly hard to get through to the Service desk. You’re either put through the wringer with a chatbot or you’re on hold for a long time. Luckily, I got through and they were very accom Service desk. You’re either put through the wringer with a chatbot or you’re on hold for a long time. Luckily, I got through and they were very accommodating to get my car in for 2 open recalls. When I brought my car in, I asked to add in an oil change and a NYS inspection. Their computer wasn’t working, so they hand wrote everything. When I went to pick up my car, the inspection wasn’t done. They forgot. I can appreciate a mistake, but the nonchalance and “oops well you can come back” was so off putting. I don’t want to come back. So I asked them to do it while I waited with my toddler. After about 25 minutes, I was told that because of the fix for one of the recalls, a system was reset and they could not complete the inspection until I’ve driven 100 miles. I don’t drive 100 miles in one month. Now, if they hadn’t forgotten the inspection they could have done the inspection before the recall fix. While they said they were sorry for the miscommunication, there was nothing they could do. Eventually, a manager came out and offered to come pick my car up from my home and drive it enough so they can do the inspection. Not sure who pays for all that wasted gas. I gave 2 stars because they are going to come pick my car up, but wow what a terrible experience. More

by jlewisholmes Verified Customer Verified Customer

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The team is kind, attentive and thoughtful! I trust them with the car and maintenance of my Chrysler Pacifica. I trust them with the car and maintenance of my Chrysler Pacifica. More

by rejina.vazzano Verified Customer Verified Customer

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Service crew was professional, pleasant, polite and attended to the car promptly with perfection. They answered my questions fully too! attended to the car promptly with perfection. They answered my questions fully too! More

by mnomvuyo Verified Customer Verified Customer

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The problem was fixed but never called me when it was done I had to reach out to see if it was done. done I had to reach out to see if it was done. More

by AMANDALYN1991 Verified Customer Verified Customer

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We were able to get our Jeep right in and they evaluated it the next day. An honest response was given and no issues were found. I know this should be an expectation but not every place would do that! it the next day. An honest response was given and no issues were found. I know this should be an expectation but not every place would do that! More

by mkerkezis Verified Customer Verified Customer

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The best service department I have ever dealt with. Trustworthy, knowledgeable, friendly and responsive. I would never go anywhere else Trustworthy, knowledgeable, friendly and responsive. I would never go anywhere else More

by suziem Verified Customer Verified Customer

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It's wonderful to see Ron Kyle back. He has always explained what needs to fixed and what will need to be addressed later . That makes it easier for me to plan for the expense that wil He has always explained what needs to fixed and what will need to be addressed later . That makes it easier for me to plan for the expense that will be coming up. I left ..when he left. It was horrible without him More

by rl328eb Verified Customer Verified Customer

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Bought a car from here and that experience was great. So figured I'd bring another vehicle (dodge) here for service. We dropped the car off Wednesday night for a 1030 am appt on thurs. At 5pm Thursday, So figured I'd bring another vehicle (dodge) here for service. We dropped the car off Wednesday night for a 1030 am appt on thurs. At 5pm Thursday, they still hadn't even looked at it. I was told that they would definitely look at it first thing Friday morning. I called at 1pm on Friday and they still had not looked at it. At 430 pm they called and said the car was fixed. They claimed we used the wrong oil filter and oil so they did an oil change. $100+ later..... we drove it for 5 minutes and check engine light was back on and all issues were still present. Not impressed at all!!! More

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I found staff helpful and friendly. Dealership has a nice customer waiting area with a beverage dispenser. Dealership has a nice customer waiting area with a beverage dispenser. More

by dab2457 Verified Customer Verified Customer

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