Ron McCarty | Page 4

Rob and Diana make a great team Very professional and efficient Pricing met the estimate. Overall very pleased with my experience new ownership much better also efficient Pricing met the estimate. Overall very pleased with my experience new ownership much better also More

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Very helpful attention to detail and informed me of the progress progress More

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Responsive, courteous, efficient, personable and service minded. Easily recommendable. I would return to this dealership again and again and again and again and again and again. minded. Easily recommendable. I would return to this dealership again and again and again and again and again and again. More

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Let me preface my comments by stating that I understand how busy the aftermarket auto business is at this time, 5/21. However, my experience with poor customer service began shortly after I agreed to pay f how busy the aftermarket auto business is at this time, 5/21. However, my experience with poor customer service began shortly after I agreed to pay full asking price for the vehicle + a non- advertised $489 paint treatment application. This is not the first time I have purchased a car and not the first time I have bought a car online. However, it took three days just to get the paperwork completed and then 8 more days to receive the car. During that time, I heard a lot of excuses, did not receive return phone calls after I was assured by two managers that they would get back to me. I was even told that the vehicle was on the way when it had not even been loaded onto the transport. According to the transport company, they picked up the vehicle a day later than I was told. As well, the vehicle was promised on a Wednesday night or Thursday and did not arrive until late Friday night. For a Mercedes dealership and Mercedes purchase, one would expect a little better service especially when paying a premium for a vehicle. I would not ever recommend doing business with Bowling Green Mercedes-Benz. More

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Found my PERFECT vehicle! This is my third vehicle from Luxury Imports of Bowling Green. I was looking to move from a 328 wagon back to an SUV. Brett and Bryan Denver could n This is my third vehicle from Luxury Imports of Bowling Green. I was looking to move from a 328 wagon back to an SUV. Brett and Bryan Denver could not have been more helpful! I am very particular about the features in the vehicle, especially the "Driver's Assist" safety features. They made every effort to find exactly the right size SUV, the X3 that had every feature I really wanted. Ron, the service manager has been so great over the years that I trust him to answer any concern I may have had. His patience with me has been amazing, even when I thought something was wrong with the air conditioning, when in fact, I simply had it set on the WRONG settings. Vlad, the young man who gave me lessons on all the electronics was also wonderful. He even came to my house, climbed a ladder to sync my garage door opener. I highly recommend Luxury Imports of Bowling Green for anyone looking for that perfect, quality vehicle from a local dealership that provides excellent customer service! More

by CHRIS@FOREVERCOM.COM Verified Customer Verified Customer

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Maintenance service and engine light. Ron was very informative and took care of all the needs. He gave advise on future service needs and an approximate time line. Other staff were frien Ron was very informative and took care of all the needs. He gave advise on future service needs and an approximate time line. Other staff were friendly and helpful. More

by SNLCHEST Verified Customer Verified Customer

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Excellent service As usual Ron McCarty and the guys in the shop provided excellent service and advice on maintaining my BMW. I always enjoy my visit at the dealership. As usual Ron McCarty and the guys in the shop provided excellent service and advice on maintaining my BMW. I always enjoy my visit at the dealership. More

by TODD.STILES Verified Customer Verified Customer

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Service Review In a critical moment your service department and Provided outstanding service to my vehicle.. My vehicle had a flat tire and your service department In a critical moment your service department and Provided outstanding service to my vehicle.. My vehicle had a flat tire and your service department was able to provide a replacement. I simply called them and the service writer Ron said come right over. He made me feel like I was one of your regular customers More

by PEAR6618 Verified Customer Verified Customer

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Great service Very personalized service. Comfortable atmosphere. All staff was very courteous including general manager. Will recommend very highly to anyone lookin Very personalized service. Comfortable atmosphere. All staff was very courteous including general manager. Will recommend very highly to anyone looking for old or new vehicle. More

by MA.AHMED64 Verified Customer Verified Customer

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First Rate in Bowling Green My last service for my X5 was excellent as I now take almost for granted at this dealership since great service there is the rule rather than the exce My last service for my X5 was excellent as I now take almost for granted at this dealership since great service there is the rule rather than the exception. The long-time service department director (Mr. Ron McCarthy) is always very helpful, accommodating to times and needs of the customer, and extraordinarily courteous. Courtesy is a hallmark of the entire place and I have been their loyal (because satisfied) customer for many years. I always leave in the secure knowledge that my car was well taken care of and never have to worry about any oversight. It is a pleasure to recommend this good place. More

by GUNDET Verified Customer Verified Customer

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