Ron Monaco | Page 7

This dealership really does a great job of taking care of their customers and making sure that their experience in purchasing a vehicle is especially smooth. I would recommend this dealership to my friends, their customers and making sure that their experience in purchasing a vehicle is especially smooth. I would recommend this dealership to my friends, family, and coworkers before any other! More

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All the people I worked with were super responsive and professional. I purchased the car remotely and sight unseen and they made it easy. Special thanks to Ron Monaco who was with me through the entire pr professional. I purchased the car remotely and sight unseen and they made it easy. Special thanks to Ron Monaco who was with me through the entire process. He is outstanding! More

by Cotton Girl Verified Customer Verified Customer

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This dealership lacks strong leadership. Leaders that follow through on what they say and don't just give you face time and the forget about it. Change is needed. No one returns phone calls. Service Depa follow through on what they say and don't just give you face time and the forget about it. Change is needed. No one returns phone calls. Service Department definitely needs change. Matt in the Service Department is not a service manager. The bread and butter of a great dealership is its service department. VW Gurnee has none! We leased a VW Atlas in 2020 and bought an SEL Premium in April 2021. It was given to us without being detailed - it had travel spots all over it. We had to complain and it was finally sent out to a third party detailer after VW Gurnee had it for 3-4 days to tray and clean it. We had to ask who the third party detailer was that would have our new car. We were never provided any updates without asking first. We were not hearing anything. We finally called the detailer direct. They had no idea why they had the car until and said no one at Gurnee VW was returning their phone calls. We had to call Gurnee VW and force them to call the detailer to explain what they were supposed to do with our 2021 Atlas. When we finally picked up our car after more than a week for detailing, the Gurnee VW service manager (Matt) couldn't even come out of his office and say hello, ask us if everything tuned out OK, apologize, etc. My wife couldn't take it and finally went into his office and explained to him how a service manager acts and should run his department. And, they wouldn't even top off the gas tank when I made sure the loaner I had was full. I would highly recommend a more seasoned and trained service leader and service department in general. I think it starts from the top down, It would be great to buy a vehicle and keep the relationship going into service for years to come, but not here. We will be going elsewhere to have our Atlas serviced. More

by MCONGALTON Verified Customer Verified Customer

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I walked in without an appointment and was able to find, test drive and buy a car all within a few hours. Very accommodating and easy to work with! test drive and buy a car all within a few hours. Very accommodating and easy to work with! More

by CHRISSOULELES Verified Customer Verified Customer

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Everyone was friendly and helpful. Answered all my questions and helped me pick the car that was right for me. Very satisfied with my purchase. questions and helped me pick the car that was right for me. Very satisfied with my purchase. More

by THEHEDGERFAMILY Verified Customer Verified Customer

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Purchased used veh with minor damage did not repair as requested and general manager was horrible. Didn’t really seem to care I was upset will never deal with them again. requested and general manager was horrible. Didn’t really seem to care I was upset will never deal with them again. More

by Julie Verified Customer Verified Customer

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Super friendly and helpful staff. I’ve purchased over 14 cars in my life and would def say that this was one of the best experiences ever cars in my life and would def say that this was one of the best experiences ever More

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Fantastic!!!! Entire sales proceeds was smooth and easy. Great pricing great staff. Highly recommend them to everyone I know. Got the car I wanted for a price that was beyond fair. Great pricing great staff. Highly recommend them to everyone I know. Got the car I wanted for a price that was beyond fair. More

by Whitleyfamily60134 Verified Customer Verified Customer

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I had a good experience with dealer. Ron was easy to work with and Jason was truthful with pricing and payments. Happy with everything. I would recommend with and Jason was truthful with pricing and payments. Happy with everything. I would recommend More

by NICHOLASFRONTERA Verified Customer Verified Customer

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Jojo and Jason helped me find the Tiguan I wanted, and the coverage I needed. Everyone at the facility is friendly and happy to help. the coverage I needed. Everyone at the facility is friendly and happy to help. More

by NICKBARNABEE Verified Customer Verified Customer

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