Ron Romano | Page 28

Excellent service Ron really went out of his way to help me with this service, I appreciate the use of the loaner for the basic oil change and service. Ron really went out of his way to help me with this service, I appreciate the use of the loaner for the basic oil change and service. More

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Service department terrible 3rd time I’ve gad an issue with this dealerships service department. The 3rd Tim is the charm for me. I drove my car there on a Saturday morning to ha 3rd time I’ve gad an issue with this dealerships service department. The 3rd Tim is the charm for me. I drove my car there on a Saturday morning to have the battery checked and replaced if necessary. I arrived and as usual the small drive in was backed up with vehicles just sitting there. They weren’t pulled up to the front. Just sitting there with no one moving them up. By the way it was pouring down rain and No one ever comes out to greet you like other dealerships. I waded to the service office and again as usual no one asks if they can help you. You have to ask them for help. I asked who could help me and someone told me they were short staffed and someone would help me soon. After tell them my problem they wanted to know if I was going to leave the vehicle with them. I informed them I’d like to wait for it and he shook his head and said that wouldn’t be possible. Why did he ask me? The should really look at a successful dealership to see what a service department should be. By the way, you never get a survey if you had a bad experience, but they’re quick to send you one iF everything went well. Also last time my vehicle was serviced they forgot to put a valve stem cover back on and insinuated I lost it instead of them. More

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Awesome experience I went to the dealership for a simple oil change and tire rotation on my truck. After talking with Jerry Criter he suggested that he had some trucks t I went to the dealership for a simple oil change and tire rotation on my truck. After talking with Jerry Criter he suggested that he had some trucks that may lower my payments or at the very least upgrade for about the same. They had a fair selection to choose from and I finally saw one that I really liked. Jerry and his team worked extremely hard to make it happen quickly. I was surprised at how fast they worked out the deal. I got a great rate and twice the truck with little to no effort on my part. I am impressed and grateful for Jerry and the finance team. Great job. More

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Best service group Thank you to all of the people on the service drive, especially Ron Romano. He is such a great person! I bring my Honda here every time it needs anyth Thank you to all of the people on the service drive, especially Ron Romano. He is such a great person! I bring my Honda here every time it needs anything. The technicians are always trustworthy. More

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Bad experience, made right! I purchased a unit from this location, and had a dishonest salesperson, who misrepresented the unit to me. I went back a few weeks later and spoke to I purchased a unit from this location, and had a dishonest salesperson, who misrepresented the unit to me. I went back a few weeks later and spoke to Chase, as advised by Ron a service writer. Chase assigned Dakota as the new salesperson. Chase also asked Justin, who is like the general manager to get involved. Chase asked me to speak directly to Justin about the issue. Justin had Dakota bring another unit for me to see. The new unit is what I was looking for to start with. Dakota started to get the make ready started and delivered the unit the next day. The action of Chase, Justin, Ron the service writer, and Dakota restored my faith in the dealership. By the way, this is my 13th unit from Sam Pack group and the first issue. It will be up to management to deal with the dishonest salesperson. I started in 1980 buying from then Lee Jarmon Ford prior to Mr. Pack buying the dealership. More

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No Pressure Sales As a single woman who hasn't bought a new vehicle since 2004, I was a little apprehensive. Michael Bratcher was the best sales person for me. His no p As a single woman who hasn't bought a new vehicle since 2004, I was a little apprehensive. Michael Bratcher was the best sales person for me. His no pressure approach made me very comfortable. He took the time to answer all my questions and actually encouraged me to take my time. Actually, everyone at Sam Pack Ford from the Sales Manager to Financing treated me very well. Check out Sam Pack Ford in Lewisville, TX if you are thinking about buying a vehicle. More

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window tinted Bought my new fusion from here. Needed my windows done so asked my sale guy to schedule me for it, he said someone would call me this was on monday. C Bought my new fusion from here. Needed my windows done so asked my sale guy to schedule me for it, he said someone would call me this was on monday. Come Thursday and no call so I call service and get the persons voice mail who handles that, he apologized that no one called he had no record of it. Art schedule it for me and even gave me a great price. Then the day of the appointment the quailty of the tinting was sloppy. And they didn't even bother to clean all the mess off of the outside so there was water streaking all down the passage side , they bought it out there like this. My car was clean going in I told Ron romero so he said I was right and had technician come and take it to be washed. There should never be a time a customer should complain when they have to pay for service and its sloppy. I will be taking it from now on to five star ford in Richland hills where I have never had a problem with my other vehicle (expedition, flex) for over 10 years. Very unhappy with service department More

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This was not my first vehicle purchase at 5-Star Ford of Lewisville, but it was my best experience yet. Chase Prater Did an excellent job from the moment he greeted me at the door through watching us drive Lewisville, but it was my best experience yet. Chase Prater Did an excellent job from the moment he greeted me at the door through watching us drive off the lot in our new Explorer. My Wife was looking for a very specific combination of options and Chase worked hard to ensure we got the exact vehicle we wanted. Chase was always positive, courteous, patient and he went out of his way to answer questions and to keep us up to date as we awaited the arrival of our new vehicle. He even returned one phone call on his day off! It was a GREAT experience overall, everyone we met at the dealer was helpful and courteous. More

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All the people I dealt were very professional, courteous, and cared about me and my needs . They went over and above average the whole transaction went very smooth. and cared about me and my needs . They went over and above average the whole transaction went very smooth. More

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I brought my 2011 Edge into the service department because the infotainment system was having a bad day. I left with a brand new 2014 Ford Explorer. Sunset Orange, a beautiful color. I did not have in because the infotainment system was having a bad day. I left with a brand new 2014 Ford Explorer. Sunset Orange, a beautiful color. I did not have intentions of buying a car that day. Usually I put months of research into that process. Danny met with me, showed me the Explorer. He and Rodrigo(in training) went over the vehicle options with me. Danny and Tony came up with an offer for my Edge I couldn't refuse, and I left with a new truck and big smile on my face. I will return to this dealership and buy from then again. Thanks guys for the addition to our family! More

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