Ronald Draves | Page 12

The vehicle repair work was very good. Just poor communications to the customer on the status of the vehicle and updates on how much longer it would take, It eventually took a month to com Just poor communications to the customer on the status of the vehicle and updates on how much longer it would take, It eventually took a month to complete More

by JESSETEMPLE1 Verified Customer Verified Customer

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Ron was my service advisor and was excellent in understanding the history of my service for my truck since this was my first time at Latham Ford. I needed some recall work in addition to an oil cha understanding the history of my service for my truck since this was my first time at Latham Ford. I needed some recall work in addition to an oil change and tire rotation and he got it all completed in less time than expected. Latham Ford will be my new service provider even though I have a Ford dealership in my neighborhood. More

by JRRAUNICK Verified Customer Verified Customer

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Took it to be serviced 3 times without luck. Promised a rental but didn’t have one. Promised a rental but didn’t have one. More

by RE.SKI2 Verified Customer Verified Customer

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Clean working space, friendly, professional staff, quick in and out. So far, impressed with quality. in and out. So far, impressed with quality. More

by WWENDYIS Verified Customer Verified Customer

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great service, very attentive. great people to deal with. ALways a pleasure to bring in my vehicle. great people to deal with. ALways a pleasure to bring in my vehicle. More

by D.HERALD Verified Customer Verified Customer

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Terrific service provided at the front desk by Donnie. Inspection was completed in a timely manner. Inspection was completed in a timely manner. More

by RY Verified Customer Verified Customer

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Not bad. Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition. Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition. More

by JOSEPHDLENNOX Verified Customer Verified Customer

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Treated very well, helpful, help was very knowledgeable. Overall a great experience to get vehicle serviced Overall a great experience to get vehicle serviced More

by REBECCASKIMBER Verified Customer Verified Customer

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I lowered my cars window and it would not go back up. Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace the parts that broke. Very happy with the service. More

by CCONNELLY642 Verified Customer Verified Customer

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In the end, the dealership correctly fixed the vehicle. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. Over the next week, I called the dealership several times. Each time I called the dealership to speak with a service advisor, the phone tree brought me to a voicemail box. I left several messages and never got a reply. When I would call and speak with the operator, I was again sent to the voice mailbox. I had to drive to the dealership to get an update. The facility was very nice and clean. Every employee was very kind when I was dealing with them in person. I am not sure if they are short staffed, but I will not return because I have no ability to speak with anyone unless I physically go to the dealership. There was one thing that dealership did that I thought was very nice. The first day the vehicle was there, I received a video via email of the technician reviewing the problem I had and a brief inspection of the vehicle. Unfortunately, at the time the video was made, they thought they had solved the issue. It was later determined that there was something else causing the problem. I never received any other videos or updates. More

by CCONGERO Verified Customer Verified Customer

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