Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves | Page 13

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.2
131 Reviews
4.2

131 Reviews

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131 Reviews of Ronald Draves

April 19, 2025

Dealership Rating
Employee Rating

I could write a whole book on the terrible experience I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) More

by BLAINE092184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 22, 2025

Ford of Latham responded

Thank you for bringing this to our attention, Blaine, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 17, 2025

Dealership Rating
Employee Rating

Dan was absolutely on point with communication. Let me know what was wrong with my vehicle, communicated throughout the process while parts were ordered. Highly recommend Dan. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2025

Ford of Latham responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ford of Latham!

April 05, 2025

Dealership Rating
Employee Rating

Service was very good. People were polite and friendly. Place was spotless. Was very happy with my outcome More

by DAVE.JENNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Ford of Latham responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ford of Latham to be a positive one. Please don't hesitate to reach out if you need anything else.

April 01, 2025

Dealership Rating
Employee Rating

Great professional service always. Knowledgeable people and a beautiful shop. They have serviced my Lincoln Continental since new. Never a problem. More

by carmanone
Recommend Dealer
Yes
Apr 01, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 31, 2025

Dealership Rating
Employee Rating

pick up and drop off is really really helpful. I would use it again or the mobile service. only thing i would point out is my tires were rotated but air pressure never checked. both rear wheels we More

by MKING23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 21, 2025

Dealership Rating
Employee Rating

Very pleased. Always hesitant to bring my car to the dealer bc of the cost. Thought had oil leak , Surprised when they called to say they couldn’t find a leak prob More

by mel2kaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Denyse

March 21, 2025

Dealership Rating
Employee Rating

Service is good. Was able to receive information via text and was given full explanation of underlying issues and provided quotes. Also provided turnaround time as More

by Murphym1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Ford of Latham responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 10, 2025

Dealership Rating
Employee Rating

Car has only 33k miles on it and is barely outside of warranty and the dealership refuses to stand by their product..water pump is already going bad More

by Hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amanda Denyse, Paul Lynch

Mar 13, 2025

Ford of Latham responded

Hank, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 07, 2025

Dealership Rating
Employee Rating

could not ask for nicer people or dealership. everything to my truck was done and correct More

by rjbgto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Denyse

Mar 07, 2025

Ford of Latham responded

Thank you for choosing Ford of Latham. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 04, 2025

Dealership Rating
Employee Rating

Fast efficient knowledge nice to deal with professional and I love that it was same day service! Great More

by shellylillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2025

Ford of Latham responded

Thank you, Shelly, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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