Ronnie Maniaci

From beginning to end my experience with Volkswagen of West Islip, sunrise imports was terrible. Let me just start by saying, I was looking for a very specific car across the entire country and unfortunat West Islip, sunrise imports was terrible. Let me just start by saying, I was looking for a very specific car across the entire country and unfortunately, this was the only group that had the exact car that I wanted. From the general manager, Vito never calling me back, never following up on anything, to the sales people lying, and telling you that even if I was to walk in and pay cash, I would have to go through their financing. You see it over and over on the reviews where they try to tell customers that the only way they can sell you a car is if you use their financing. That obviously isn’t the truth, in the packet as you’re signing everything you have to sign off on a form saying that your own financing was available. At this point, my credit was already ran, and everything was already done, so I didn’t want to go through the hassle of using my own financing, instead I just refinanced everything as soon as I got the car, making sure that the dealer never got any credit for using their Ponzi scheme bank Another issue I had was I bought this car out of state and had a company do a full inspection. Upon inspecting it, they never noticed the passenger fender was damaged, and after I received the car and transport, the transport company confirmed the front fender piece was damaged upon pick up, and the car dealer cannot prove in any pictures that it was already damaged when they had it. The company that I hired to do the inspection told me that if they missed it, they would claim it under their insurance, so I reached out to Volkswagen of West Islip 15 times just to get the original pictures so I can prove to the car inspection company that the damage was already there and they just happened to miss it so they can pay for it with their insurance. The fact that nobody at Volkswagen of West Islip would even respond to me, makes me feel that this damage happened between the time that I bought it, and when the truck picked it up and Volkswagen of West Islip should have their insurance pay for it. They never disclosed there was only one key, this is a total cost of about $1000 to order a new one and have it programmed. I know when the person traded the car into them they knocked them down on the price because it was missing a key fob, and they hid the fact from me that it didn’t have the extra key fob. It only came with one whenever car comes with two. So between the damage on the car fender, being absolute liars about using their financing, and missing the key fob, I don’t see any other way to resolve anything with horrible dealers like this other than a civil lawsuit More

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Love my new Tiguan! ! Vito and Greg were awesome !!! Excellent people to do business with, hands down the best customer service on Long Island ! Thank you both so much !! ! Vito and Greg were awesome !!! Excellent people to do business with, hands down the best customer service on Long Island ! Thank you both so much !! More

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Just got our 3rd VW with Pablo Courtade. As always, phenomenal service and a great deal. We won't go anywhere else. As always, phenomenal service and a great deal. We won't go anywhere else. More

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I don’t have the words to express how amazing Pablo was throughout the purchase of my car. He was so kind, patient, optimistic, and just a great person!! He was honest, explained everything, answered all o throughout the purchase of my car. He was so kind, patient, optimistic, and just a great person!! He was honest, explained everything, answered all of my questions, and made me and my husband feel so comfortable with my decision. 10/10 highly recommend (and already have!). More

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This dealership was amazing and working with John L and Jon made it so much better Jon made it so much better More

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