Rory Blumenschein

The workers are always professional and do the job in a timely manner. I really appreciate the way customer service is handled at Bend Honda. Thank you. timely manner. I really appreciate the way customer service is handled at Bend Honda. Thank you. More

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They did a wonderful job they finished a lot faster than I expected.. They were very friendly. I expected.. They were very friendly. More

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Everyone is kind and knowledgeable. They always do a great job. I always use Honda of Bend. They always do a great job. I always use Honda of Bend. More

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I love Bend Honda! They honestly pay attention and always give me good advice and I trust them with their knowledge, they all are so nice! I always leave and end up bra They honestly pay attention and always give me good advice and I trust them with their knowledge, they all are so nice! I always leave and end up bragging on how much I love Bend Honda!! More

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They are the only honda dealer in the town of Bend oregon which is in Deschutes county which is in Deschutes county More

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My Honda bypassed others because it was a quick fix of rock in break. We took a short drive first to verify the problem. rock in break. We took a short drive first to verify the problem. More

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Like most dealers, they do try to upsell you services that you may not need right away, but I have found their work to be thorough and timely and friendly with Good parts so I do recommend them that you may not need right away, but I have found their work to be thorough and timely and friendly with Good parts so I do recommend them More

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Friendly, competent, reasonably priced. . We’ve used Bend Honda for 10 years without any problems. . We’ve used Bend Honda for 10 years without any problems. More

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WARNING! Do not go here! The catalyst for me writing this is the most recent issue I had with the service department. They are absolutely awful! I got my Do not go here! The catalyst for me writing this is the most recent issue I had with the service department. They are absolutely awful! I got my car from them new at the end of 2019. There have been multiple problems with it since then. 1.) Last year while it was still under warranty the rear hatch stopped opening. Instead of replacing the part they just jimmied it and left it. They said they would document that it happened in case it breaks again. A month or two later it stopped opening yet again because they never replaced the part to resolve the issue. They were lazy and being cheap. This time; however, when I went back to have it fixed again they were trying to charge me $370 to fix it because the warranty had expired. They should have just REPLACED the part when it broke THE FIRST TIME and actually FIXED IT PROPERLY. This is 100% their fault and they are not owning up to it. They said they would "reach out to Honda and see if they will fix the part even though the warranty had expired" and that they would call me in a few days (never called) after almost two weeks of not hearing from them (big surprise) I called them and NO ANSWER. I blocked my number and tried again, they answered! I was told that their manager was unavailable for "uhh....at least a few weeks" because of "an emergency." THEY should be eating the cost to fix this issue themselves because THEY messed up and didn't resolve it correctly from the start. That was the final straw. 2.) The last time I had my car there after it had been 7.5 hours (for a simple oil change) and no call from them, I called and they transferred me to the advisor I was working with, who didn't answer his phone. I called his direct line two more times- no answer. I then called the main service center back twice- no answer. The THIRD attempt at the service department for someone to answer I was put on hold immediately without so much as a single word. Waited on hold for a while while my frustration grew. After trying to contact them for 15 minutes I finally gave up and called the sales department. They answered very quickly and I told them how irritated I was. Only then was I able to speak to someone in service, right away. Interesting. All I wanted was just to find out if I could come get my car yet because they were closing soon an I needed it I shouldn't have to call over and over and over again just to talk to someone when my car is at their facility being serviced. EVERY single time I take my car there I am the one who has to contact them at the end of the day to find out what's going on and if my car is ready yet. 3.) There was a new manufacturer update my car needed for the system and when my car had been there all day (yet again) I called to see if it was done, they hadn't even started it yet and closed in two hours..when I got my car back they had obviously rushed through things and left the piece of liner under my seat to the compartment they were accessing open and didn't reset my service lights. 4.) My sunroof has been making a squealing noise since I got my car and when I told them they said they "drove it around for quite a while" and didn't hear it. I looked at the odometer readings and they literally went 2 miles..obviously they tried real hard on that one. I won't be purchasing a car from them again and I sure as heck will now go anywhere else for service. I've had a few family members who have bought multiple cars from them over the years and think they're great so I really wanted to like them too, but wow what a disappointment. You bet I've told each of them (and everyone else) about it and not to give them any more of their money. Probably also going to be contacting the Honda corporation directly about the rear hatch issue with documentation. I can count the number of negative reviews I've made throughout my life on one hand and this is by far the worst one. -Can't say I didn't warn you! More

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Noticed my temp gauge creeping upward. Stopped in Bend Honda and my service writer, Ty Clark, came out to take a look. He brought out a mechanic, Alex, who took some temperature readings. Stopped in Bend Honda and my service writer, Ty Clark, came out to take a look. He brought out a mechanic, Alex, who took some temperature readings. They both convinced me I should not drive the car further, as greater damage would occur. They were oh so right ! The thermostat was not functioning ! Had I kept driving, I could have really done some major damage to my beloved Toaster ! I know dealership service departments get a really bad rap, some deserved, but Bend Honda has treated me so fairly, so right these last nearly 6 years. Thanks guys, I’ll be back !!! More

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