Rosa Lerma
Rosa Lerma at Five Star Chevrolet

Rosa Lerma | Page 6

Customer Service

Five Star Chevrolet

1700 S Interstate 35E
Carrollton, TX 75006

Contact Me
4.9
73 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

28 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.9

73 Reviews

Write a Review

73 Reviews of Rosa Lerma

June 25, 2021

Dealership Rating
Employee Rating

Very customer oriented. Was able to schedule spot in one call, check in at dealership a breeze, work completed early, adjuster called promptly when ready, and then great follow up on how visit went. More

by TXBev
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knowles

Jun 26, 2021

Five Star Chevrolet responded

Thank you, TXBev, for the opportunity to help with your vehicle's care at Five Star Chevrolet. Between visits, our advisors welcome your questions at 972-389-6700. We want to help you fully enjoy your ride. Take Care, Ron Daly, Customer Relations Manager

April 07, 2021

Dealership Rating
Employee Rating

Jeff and Joe are the best! I’ve had two collision repairs and numerous warranty claims all handled with no problems! Plus those great loaner cars. Wow! They took care of my corvette problems when not even Ch More

by scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Marchbanks, Jeff Mauldin

Apr 07, 2021

Five Star Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sam Pack'S Five Star Chevrolet! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

April 02, 2021

Dealership Rating
Employee Rating

As a senior citizen approaching age 70, I have bought several new cars & trucks over my lifetime. The past experiences have been OK , but not what I call pleasant. My experience with Five Star Chevrolet More

by Gjones661970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yulian Equihua, Ryan Knowles, Humberto Luna, Corbin

Apr 03, 2021

Five Star Chevrolet responded

Hello Gjones661970! Thank you so much for rating your visit to Five Star Chevrolet. To help you fully enjoy your new vehicle, do not hesitate to call us at 972-389-6700. We want to make certain you are knowledgeable about all the features in your Chevrolet. Thanks again for recommending our dealership. Best Regards, Mike Huddleston, Community Relations Manager

March 27, 2021

Dealership Rating
Employee Rating

excellent service and friendly people. Thanks!Ryan excellent service and friendly people. Thanks! Ryan knowles and Rosa lerma they helped me a lot. good service and fast. Thank you ryan and rosa. More

by Mayra_vargas26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knowles, Ryan and Rosa

Mar 28, 2021

Five Star Chevrolet responded

Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

February 10, 2021

Dealership Rating
Employee Rating

Awesome people to work with. They are always nice and friendly, they talk to you and make you feel welcome. Job well done and fast. I recommend you to do your services with Five Star Chevrolet, You won't More

by Jomaruba20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto, Ian Kuhn , Ryan Knowles, Humberto Luna, Jeff Mauldin

Feb 10, 2021

Five Star Chevrolet responded

Jomaruba, Thanks so much for your recommendation of Five Star Chevrolet. Our service team really appreciates the chance to help with the care of your vehicle. Any time we can share our knowledge, we want to hear from you at 972-389-6700. Safe Travels, Joe Marchbanks, Service Director

Feb 12, 2021

Five Star Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

February 04, 2021

Dealership Rating
Employee Rating

These people listen and find the problem and deal with it. Your team is totally awesome. The trani guy found the problem with his old school knowledge and corrected the problem. I have a couple of other i More

by Jan morris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bee Hernandez, Amanda Agosto , Ryan Knowles, Humberto Luna, Jeff Mauldin, Karina Najera, Jonathan Torres, Jeff moore

Feb 05, 2021

Five Star Chevrolet responded

Jan, Thank you for acknowledging so many of the staff at Five Star Chevrolet. We strive for complete customer satisfaction. Between visits, do not hesitate to contact us at 972-389-6700 when you have questions. We are here to serve. Stay safe and please stay in touch. Take Care, Joe Marchbanks, Service Director

January 06, 2021

Dealership Rating
Employee Rating

Thank you for installing the tool box on my recently purchased 2021 Silverado. You guys did a fantastic job and I will definitely refer others your way. Thanks, Randy Fly More

by Dandyran39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bee Hernandez, Amanda Agosto , Ryan Knowles, Humberto Luna, Jeff Mauldin, Karina Najera, Jonathan Torres

Jan 07, 2021

Five Star Chevrolet responded

Randy, Thank you so much for your awesome review for our staff at Five Star Chevrolet. We appreciate your time and the extra effort it takes to provide feedback. We feel it’s important for our customers to have a positive experience at each visit and we look forward to helping you fully enjoy your new Silverado. Call us again at 972-389-6700. Thanks again, Joe Marchbanks, Service Director

December 08, 2020

Dealership Rating
Employee Rating

These people listen to the problems and make sure the issues are addressed. They dont just say WE DIDNT HEAR IT. They are really an asset to your company More

by Jan morris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto , Ryan Knowles, Humberto Luna, Jeff Mauldin, Jeff moore

Dec 09, 2020

Five Star Chevrolet responded

Hello Jan! Thank you very much for the long list of staff at Five Star Chevrolet that helped during your service visit. We all remain available at 972-389-6700 for future repair and maintenance concerns. Do not hesitate to call us! You are a valued customer and we are all here to help you. Thanks again and safe travels, Joe Marchbanks, Service Director

November 10, 2020

Dealership Rating
Employee Rating

What an awesome experience! I was completely informed every step of the way and couldn’t have asked for a better experience..5 stars all the way! More

by Torydean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto

Nov 11, 2020

Five Star Chevrolet responded

Thank you, Torydean, for rating our services and communication at Five Star Chevrolet. Any time we can share our automotive advice, please do not hesitate to call us at 972-389-6700. We want to help in any way we can. Safe Travels, Joe Marchbanks, Service Director

Nov 15, 2020

Five Star Chevrolet responded

Thank you, Torydean, for rating our services and communication at Five Star Chevrolet. Any time we can share our automotive advice, please do not hesitate to call us at 972-389-6700. We want to help in any way we can. Safe Travels, Joe Marchbanks, Service Director

October 26, 2020

Dealership Rating
Employee Rating

Amazing Staff. I always feel like a valued customer. I would recommend this Five Star Chevy location to all my friends and family. First class experience every time. More

by Alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto , Humberto Luna, Jeff Mauldin

Oct 27, 2020

Five Star Chevrolet responded

Thank you, Alan, for your recommendation of the service team at Five Star Chevrolet. It is our goal to be your first and only call when you need vehicle maintenance. Your automotive questions are always welcomed at 972-389-6700. We look forward to serving you again. Best Regards, Joe Marchbanks, Service Director

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