Roseanna Dean

I have been calling for nearly 2 months about concerns I've had since LESS THAN 24 HOURS AFTER PURCHASING MY VEHICLE and have not been helped. I have called a total of 141 times, have had 4 calls answered I've had since LESS THAN 24 HOURS AFTER PURCHASING MY VEHICLE and have not been helped. I have called a total of 141 times, have had 4 calls answered of the 141 attempts to reach service, and sales was no help either. I've called and text my service advisor and his manager multiple times with no response. I was just told today I'd have to pay a diagnostic fee of $210 for concerns I've been calling about since the evening I purchased my vehicle. My gas door does not open, I have trim missing from my door, no floor mats in my vehicle, I had to pay $215 to replace my car battery within 45 days of purchasing my vehicle, my car wouldn't start and I was forced to tow my vehicle from Los Baños to Fresno after being stranded with my young child, the dash states "Keyless Entry Start Problem", I had to spend $200 to get a second key made for my vehicle since there was only one provided; the list goes on. I have not been helped, I have left many of voicemail requesting information or assistance or to just return the vehicle. I have been brushed off, spoken to extremely rudely, I've been failed every single step of the way since October 22 and would like my concerns to be escalated and addressed in a very timely manner. I've been promised call backs from Steven and Luis on 3 separate occasions and have not heard back from them. More

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Be aware of the $3000 add on. After signing the contract we needed to pick up the car next morning with cash and left a check as a deposit. They confirmed the morning appointment After signing the contract we needed to pick up the car next morning with cash and left a check as a deposit. They confirmed the morning appointment with us and then we received a text that they had sold the car to someone else. We called and they never called us back. More

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The service department at Lithia Hyundai of Fresno leaves much to be desired. Despite my repeated attempts to schedule maintenance for my Hyundai SUV due to a malfunctioning heater, I have been met with unav much to be desired. Despite my repeated attempts to schedule maintenance for my Hyundai SUV due to a malfunctioning heater, I have been met with unavailability for appointments that are often booked out two months in advance. Even worse, the service department is frequently unresponsive to phone calls, leading to my extreme disappointment. Mario Meza More

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I bought 2 cars cash and was treated horrible with service and that’s to say the least! Don’t do it! One car is a 2012 Nissan z 370 and a brand new Santa Fe. I should have read the reviews before goin service and that’s to say the least! Don’t do it! One car is a 2012 Nissan z 370 and a brand new Santa Fe. I should have read the reviews before going to theses guys. More

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