Roseanna Dean

bought a 2021 Toyota Highlander. I test drove it & loved everything about it. There was a little minor damage to the vehicle which wasn’t a big deal. That happens to used vehicles. W I test drove it & loved everything about it. There was a little minor damage to the vehicle which wasn’t a big deal. That happens to used vehicles. When I drove off the lot with my vehicle & the sticker was taken off the windshield I saw a very large crack in the windshield. I thought…no big deal I can get this fixed, come to find out it will cost me 800-1200 MINIMUM. Which is crazy because I just forked out 25k for this vehicle. There were other issues quickly unfolding, my sensors in my vehicle started to state it had a malfunction. I tried to contact the dealership multiple times & could not get ahold of anyone. I tried again a week later a few different times & finally got ahold of someone. They knew who I was with my phone number & when I mentioned the issues with my sensors they acted as if they knew & let me know a technician would call me to schedule an appt. I never got a call back for the appointment & needless to say the repair was never made on their end. I took it elsewhere to see what the cost would be to fix something like this & it is going to cost me around $2000. A 60 day warranty was only granted with the used vehicle & I tired several times to contact this dealership & even email & never got a response until that one time & still didn’t hear from anyone. My warranty has ran out & I am stuck with repairs that should have been taken care of by this dealership. Be CAREFUL & proceed with CAUTION. They all seemed really nice & inviting at first but when issues arose they dodged me & my phone calls. More

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Worst experience of my life. I don’t know how this dealer is still running. I was yelled at by Ben the sales manager and I was treated very inhumane. It almost felt like a I was I don’t know how this dealer is still running. I was yelled at by Ben the sales manager and I was treated very inhumane. It almost felt like a I was being punish for having a subprime credit score. I’m not complaining about the rate but it’s more about the treatment I received from Ben and I was told if I didn’t like it, I could leave. More

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I have been calling for nearly 2 months about concerns I've had since LESS THAN 24 HOURS AFTER PURCHASING MY VEHICLE and have not been helped. I have called a total of 141 times, have had 4 calls answered I've had since LESS THAN 24 HOURS AFTER PURCHASING MY VEHICLE and have not been helped. I have called a total of 141 times, have had 4 calls answered of the 141 attempts to reach service, and sales was no help either. I've called and text my service advisor and his manager multiple times with no response. I was just told today I'd have to pay a diagnostic fee of $210 for concerns I've been calling about since the evening I purchased my vehicle. My gas door does not open, I have trim missing from my door, no floor mats in my vehicle, I had to pay $215 to replace my car battery within 45 days of purchasing my vehicle, my car wouldn't start and I was forced to tow my vehicle from Los Baños to Fresno after being stranded with my young child, the dash states "Keyless Entry Start Problem", I had to spend $200 to get a second key made for my vehicle since there was only one provided; the list goes on. I have not been helped, I have left many of voicemail requesting information or assistance or to just return the vehicle. I have been brushed off, spoken to extremely rudely, I've been failed every single step of the way since October 22 and would like my concerns to be escalated and addressed in a very timely manner. I've been promised call backs from Steven and Luis on 3 separate occasions and have not heard back from them. More

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Be aware of the $3000 add on. After signing the contract we needed to pick up the car next morning with cash and left a check as a deposit. They confirmed the morning appointment After signing the contract we needed to pick up the car next morning with cash and left a check as a deposit. They confirmed the morning appointment with us and then we received a text that they had sold the car to someone else. We called and they never called us back. More

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The service department at Lithia Hyundai of Fresno leaves much to be desired. Despite my repeated attempts to schedule maintenance for my Hyundai SUV due to a malfunctioning heater, I have been met with unav much to be desired. Despite my repeated attempts to schedule maintenance for my Hyundai SUV due to a malfunctioning heater, I have been met with unavailability for appointments that are often booked out two months in advance. Even worse, the service department is frequently unresponsive to phone calls, leading to my extreme disappointment. Mario Meza More

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I bought 2 cars cash and was treated horrible with service and that’s to say the least! Don’t do it! One car is a 2012 Nissan z 370 and a brand new Santa Fe. I should have read the reviews before goin service and that’s to say the least! Don’t do it! One car is a 2012 Nissan z 370 and a brand new Santa Fe. I should have read the reviews before going to theses guys. More

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