Ross Geiger | Page 4

We have been a customer of Walter's Mercedes since 2003 when we bought our first Mercedes ML 350 and it is still running until now. They have excellent customer service then so we bought our 2nd Mercedes when we bought our first Mercedes ML 350 and it is still running until now. They have excellent customer service then so we bought our 2nd Mercedes 2017 GLE from them and still have good customer service, not only sales department but especially service department. Our service advisor Ross Geiger explained very well to us what maintenance service needs to be done. He is knowledgeable, knows what he is talking about. He is professional and courteous. Our car was ready on time and clean as promised. Excellent customer service. If I buy another Mercedes ( if they have a hybrid ) I will get it at Walters Mercedes. I can't remember all the names, but the service department receptionist who scheduled my appointment was accommodating, professional and courteous. More

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Ross Geiger, is one of the BEST service reps for Walter's Mercedes-Benz of Riverside. My vehicle lost power driving and I had to have it towed to Walters. Ross was professional, polite and heard of my exper Mercedes-Benz of Riverside. My vehicle lost power driving and I had to have it towed to Walters. Ross was professional, polite and heard of my experience. He took his time to get things done right. My vehicle had an issue that was not familiar to them. So Walter's Mercedes-Benz of Riverside they had the folks from the headquarters come to review the issue, fixed it and it’s working well again. I maintain my vehicle like clockwork and was surprised to be driving a vehicle that didn’t have power. It has been driving well now for 2 days and I’m so very glad and grateful I had Ross Geiger to assist me with this repair. More

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Good, fast service with small glitches such as not delivering vehicle through car wash as promised and not paying close attention to customer requests but overall good service. Ross Geiger was very a delivering vehicle through car wash as promised and not paying close attention to customer requests but overall good service. Ross Geiger was very attentive and helpful in trying to reduce costs and meeting my needs. More

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Had the pleasure of meeting with Ross Geiger at Mercedes he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! More

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Fast and professional. They knew exactly what to do. You won’t be disappointed with their services. They knew exactly what to do. You won’t be disappointed with their services. More

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I am always pleased with my experiences at Walter’s Mercedes-Benz of Riverside.The staff is exceptional and respectful. Mercedes-Benz of Riverside.The staff is exceptional and respectful. More

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Customer service friendly. Amenities offered while you wait. Uber and loaner car service offered and provided at time of appointment made. Staff consistently communicated and Amenities offered while you wait. Uber and loaner car service offered and provided at time of appointment made. Staff consistently communicated and gave up-to-date information while the car was being serviced. More

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Make sure you know exactly what is going on with your vehicle via video.,continue to update you on the status of the repairs, and the waiting time is not bad at all, plenty of snacks vehicle via video.,continue to update you on the status of the repairs, and the waiting time is not bad at all, plenty of snacks More

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Love Walter’s. I drive over an hour each way to enjoy the award-winning service and lower cost found here. On my most recent visit Ross Geiger was my service adviso I drive over an hour each way to enjoy the award-winning service and lower cost found here. On my most recent visit Ross Geiger was my service advisor. He was friendly and knowledgeable, and kept me updated frequently. He also managed to keep my final cost lower than the initial estimate. Nice! More

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