Ross Levy | Page 31

Purchased Car Online I was very nervous about purchasing this used car as I live in Orlando, about 4 hours away from the dealership. However, when I arrived to pick it up I was very nervous about purchasing this used car as I live in Orlando, about 4 hours away from the dealership. However, when I arrived to pick it up, the car looked and drove as promised by Michael Meador (Sparky). He was a pleasure to work with and had all the paperwork ready when I arrived. I was also surprised, and happy, to find out Scott Foster was able to get me a lower interest rate than my credit union was offering. Before leaving, Ross Levy also introduced himself to make sure the experience went well. Overall, I had a great experience and would recommend this dealership to anyone looking for a new or used vehicle. More

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EXPERIENCE TO PURCHASE AN ACURA RXD MICHEAL WAS VERY HELPFUL AND FRIENDLY. THE WHOLE PROCESS, HOWEVER, TOOK MUCH LONGER THAN I EXPECTED AND SHOULD HAVE BEEN. WE ARRIVED AT 10:10 TO COMPL MICHEAL WAS VERY HELPFUL AND FRIENDLY. THE WHOLE PROCESS, HOWEVER, TOOK MUCH LONGER THAN I EXPECTED AND SHOULD HAVE BEEN. WE ARRIVED AT 10:10 TO COMPLETE A DEAL WE HAD NEGOCIATED THE PREVIOUS DAY AND WE DID NOT LEAVE UNTIL AFTER 2:00. I ALSO DID NOT APPRECIATE BEING FORCED TO SIGN AN ARBITRATION AGREEMENT I DID NOT AGREE WITH AND IS ILLEGAL. WE WERE TOLD IT IS YOUR POLICY AND WOULD NOT APPROVE THE DEAL UNLESS WE SIGNED IT. MY PROTEST WAS IGNORED BY YOUR MANAGER. ANTHONY & SANDRA TRISCARI More

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Truly Smooth Sailing The entire team made the process of trading in our former RDX for a new RDX completely painless. Every aspect of the process was handled efficiently a The entire team made the process of trading in our former RDX for a new RDX completely painless. Every aspect of the process was handled efficiently and effectively.. All our questions were answered quickly with a smile. We particularly appreciated the effort spent to find us from another dealer in a different part of Florida the exact model and color we sought at the price we had already agreed upon. More

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BEST car buying experience EVER Professional, friendly, and just flat out the best dealership experience. Walked in, walked out 2 hours later with my beautiful CPO TSX! DEFINETLY wil Professional, friendly, and just flat out the best dealership experience. Walked in, walked out 2 hours later with my beautiful CPO TSX! DEFINETLY will be back at Naples Acura. Unlike any other dealership I have been. FIRST CLASS More

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Putting the "Extra" in Extraordinary Service I have purchased several Acuras from this dealer over the years and regularly bring my cars in to have them serviced as Service Department does an exc I have purchased several Acuras from this dealer over the years and regularly bring my cars in to have them serviced as Service Department does an excellent job of troubleshooting, identifying areas that need attention and completing the work to keep my cars running well. I recently had an unusually challenging situation with my 2009 Acura TSX. Through detailed analysis by Shane Duhaime and his service department team, they were able to identify and resolve this problem, which involved significant adjustments to my engine and other mechanical systems. Throughout the process, Shane and his service consultants maintained a helpful and professional approach in addressing and ultimately repairing my vehicle. They truly made me feel like a valued customer and I am happy to refer them every chance I get! More

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Smooth, thorough, honest, and quick! After doing very thorough research, my husband and I visited Naples Acura and met with Michael "Sparky" Meador. From the start, we had great confidenc After doing very thorough research, my husband and I visited Naples Acura and met with Michael "Sparky" Meador. From the start, we had great confidence in his knowledge of the MDX and familiarity with the Lexus RX we were turning in. He put together a great deal for us; so much so that we rolled out with a new car that very same day. His manager, Ross, was superb as well. Acura has some fine sales personnel, for sure! Separately, we also had some "after market" options to tend to. We were equally as impressed with the Service Department, specifically Shane Duhaime. It is comforting to know that great customer service extends well beyond the sale! More

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Ross Levy and Team Understand Luxury Car Buyer Expectations I live on Florida's other coast from where this dealership is located. I spoke with several local area dealers in order to get an RLX In a color that I live on Florida's other coast from where this dealership is located. I spoke with several local area dealers in order to get an RLX In a color that no one carried on their lot. All tried to sell me a unit form their inventory but none showed interest in actually dealing with my request. As a luxury car buyer, I find this lack of service appalling Naples Acura located a car in the color I wanted that was in production in Japan that was assigned to a dealer in another state. They contacted such dealer and took the vehicle over for me. I have had Acuras on and off since 1990. No dealer ever made the effort to earn my business that Naples Acura did. As icing on the cake, Honda delivered my RLX one month ahead of the original schedule and Naples Acura was very diligent in sending me prompt updates throughout the process so that I could plan accordingly. The delivery experience this past weekend was efficient and pleasant. And on top of their outstanding service, their quote was the most competitive of all dealers I contacted. A very satisfying experience all around. More

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Great Acura team!!! Great group of guys who were very helpful to us!!! Dealership is highly recommended! Thanks team Acura!!!!!!!!! They took their time even though it wa Great group of guys who were very helpful to us!!! Dealership is highly recommended! Thanks team Acura!!!!!!!!! They took their time even though it was late to go over everything with us! Pet friendly which is a big plus!!! More

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"Concierge" The staff at Naples Acura was literally amazing. Norm Johnston streamlined returning a vehicle and purchasing another. We have been a customer of th The staff at Naples Acura was literally amazing. Norm Johnston streamlined returning a vehicle and purchasing another. We have been a customer of this dealership for several years. This team is genuine and care about customer service. The staff and service is top of the line!!! More

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Excellent Experience My Sales person was Bob Nesbitt. Super personality. My experience from start to finish was flawless. If you are looking for a new car, I would highly My Sales person was Bob Nesbitt. Super personality. My experience from start to finish was flawless. If you are looking for a new car, I would highly recommend Naples Acura. Love my new 2015 TLX! More

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