Roxana Munoz | Page 2

All the employees are very professional and friendly , thank you very much for everything very nice peoples thank you very much for everything very nice peoples More

by JOSEABLANCO64 Verified Customer Verified Customer

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Thank you for the pleasant cooperation. Satisfied with your service, All the best to you and prosperity! Satisfied with your service, All the best to you and prosperity! More

by anushgalstian Verified Customer Verified Customer

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Worst dealer ship wasn’t happy because they don’t explain how the car works or how to change it to the sport mode and if it has a gap they don’t tell you I had 3 days with the car I wanted trade in and the how the car works or how to change it to the sport mode and if it has a gap they don’t tell you I had 3 days with the car I wanted trade in and they told me I couldn’t get something bigger More

by keirydelilah05 Verified Customer Verified Customer

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Roxana was extremely patient and very accommodating. She did everything she could to make my leasing experience the best it could be. Highly recommend working with her. She did everything she could to make my leasing experience the best it could be. Highly recommend working with her. More

by ALEXKASMIN Verified Customer Verified Customer

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Almost zero communication. The three 3 word pieces of communication came by text, they wouldn't call me even when I asked twice. The tires were sold at above cost, the labor co The three 3 word pieces of communication came by text, they wouldn't call me even when I asked twice. The tires were sold at above cost, the labor cost was exorbitant. I asked for a car wash before the car would be returned and not only did they not honor the request, I got the car back dirtier than when it was sent in, and with shards of broken car window glass in between the seats of my 2 month old car that has never been in an accident and never been near any broken glass. I will go ANYWHERE but here the next time I need work done. I think Carson has a Kia service center, it can't be any worse than the DTLA one. Go to DTLA Kia Service Center at your own peril. More

by s.e.razar Verified Customer Verified Customer

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The process was very fast and the customer service that was provided by kia service group was amazing. was provided by kia service group was amazing. More

by dsrsngel007 Verified Customer Verified Customer

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We found our experience very pleasant. They explained the contract throughly. Thought we got a good trade value They explained the contract throughly. Thought we got a good trade value More

by LEES4 Verified Customer Verified Customer

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Best costumer service ever I went with appointment and was seen on time and very quick was seen on time and very quick More

by KYLABLANCHE32 Verified Customer Verified Customer

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Experience was great. Better than other Kia service centers I have been to. The interactions seemed genuine and not forced and I felt heard. I didn’t feel pressured or any Better than other Kia service centers I have been to. The interactions seemed genuine and not forced and I felt heard. I didn’t feel pressured or anything. More

by VA.RAMOS64 Verified Customer Verified Customer

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The sales and finance people I worked with at Kia Downtown LA hid the fact that the new car I was leasing had previously been leased out until we were hours in to paperwork. They kept me at the deale Downtown LA hid the fact that the new car I was leasing had previously been leased out until we were hours in to paperwork. They kept me at the dealership for over four hours--most of the time I was waiting for them to bring the car from another lot or clean it. They repeatedly gave me incorrect time estimates. The carpet of my "new" car was still dirty even after they cleaned it. The car is fine and it's the one I wanted but I had a shady experience with the people at the dealership, it definitely left a bad taste in my mouth. More

by PaulR Verified Customer Verified Customer

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