Roy Malinov | Page 14

We purchased a new Forester and Charlie was terrific in guiding us through the options. The car is terrific and better than advertised. We are very impressed with Charlie’s knowledge.of the vehicle and a guiding us through the options. The car is terrific and better than advertised. We are very impressed with Charlie’s knowledge.of the vehicle and any information he didn’t have at his fingertips he immediately verified. Roy in Financing was also outstanding - he didn’t pressure us into ‘more’ he guided us to the level of warranty that fit our projected use. Great experience at this dealership!! More

by BERT Verified Customer Verified Customer

Report | Print

Seamless process. Everyone I dealt with was so kind and patient. Even after I drove off, Gerald was super helpful and followed-up. Oh, and I love my car! Excellent experience all around. patient. Even after I drove off, Gerald was super helpful and followed-up. Oh, and I love my car! Excellent experience all around. More

by LARA.LONGO1 Verified Customer Verified Customer

Report | Print

Raymond was great. Kind, available for all of my questions and not pushy. He even got a toy for my dog. An employee in the service department did not have a mask on but was distanced from other p questions and not pushy. He even got a toy for my dog. An employee in the service department did not have a mask on but was distanced from other people and put it on as soon as I walked in. The finance manager was knowledgeable and mostly friendly. He did not hide his disappointment well when I declined the extended warranty. He was impatient when I was asking for clarification on what certain charges were. I’m sure they get a lot of people that give them a hard time however this is a very large purchase and I have to know exactly what I’m paying for. More

by MIRANDA.SCARBOROUGH Verified Customer Verified Customer

Report | Print

It was a pleasure dealing with the folks at Bay Ridge Subaru - everyone was extremely friendly and helpful. They made buying a car very easy. Subaru - everyone was extremely friendly and helpful. They made buying a car very easy. More

by alice.loubaton Verified Customer Verified Customer

Report | Print

Everyone was very helpful. I didn’t feel pressured. It was the best experience I’ve had leasing a car. I felt very comfortable with everyone I worked with and after I leased the car they explained all of was the best experience I’ve had leasing a car. I felt very comfortable with everyone I worked with and after I leased the car they explained all of the features, which no other dealership did for me. More

by MAUREEN.MURPHY914 Verified Customer Verified Customer

Report | Print

Gerald was very helpful and knowledgeable. He is very laid back and there isn’t any typical pushy sales techniques. I highly recommend this dealer. laid back and there isn’t any typical pushy sales techniques. I highly recommend this dealer. More

by RUSSELSELLSPS Verified Customer Verified Customer

Report | Print

Everything was very good and on time this Saturday. Kayla was very kind and friendly. Also, Marc did very good for me at summer time. was very kind and friendly. Also, Marc did very good for me at summer time. More

by SEREGAL Verified Customer Verified Customer

Report | Print

Corey was fantastic. Knowledgeable, flexible, and encouraging in helping us find the right car at the right price. He clearly loves Subarus and is very knowledgeable about his products. encouraging in helping us find the right car at the right price. He clearly loves Subarus and is very knowledgeable about his products. More

by KRISTOFER.HOLZ Verified Customer Verified Customer

Report | Print

This is a formal complaint - I feel that your service team did not explore the best course of action in the benefit of your customer. We purchased a 2021 Outback in October. My father-in-law visited team did not explore the best course of action in the benefit of your customer. We purchased a 2021 Outback in October. My father-in-law visited your Bay Ridge location on 12/31 to diagnose the tire pressure on one of his tires. He had called the same day to make an appointment and whoever he spoke with was nice enough to squeeze him into what seemed to be a busy day. Turns out, there was a nail on the tread of one of the rear tires. Solution? Replace the tire completely instead of patching. It was my mistake for not being there but after my father’s visit, I’ve had several colleagues who have purchased from your dealership tell me that they’ve simply had their tires patched in this situation. But it's much easier to charge him $200+ for a tire and send him on his way right? And your guy who does financing? He had an attitude towards my wife’s parents because of how long it was taking to sign everything - she was translating everything for them in Cantonese. Extremely impatient - no, he did not say anything but his body language was so obvious, and sighing everytime we asked a question - he even fell asleep at his desk several times IN FRONT OF US while we were reviewing everything. These are the people that you employ to run your business and close deals? Being in CX and Retail Management for 10+ years, it’s truly sad to see. It just reinforces any notions about car salesmen and dealerships. Only positive thing I will say is that Gerald Wactor was amazing. He was extremely patient with us, attentive and genuine. More

by TODDPANGILINAN Verified Customer Verified Customer

Report | Print

Great experience for my first time buying a Subaru. I'm happy with my purchase and having my sales person helping me to decide what car would fit my profile. Thanks Subaru. happy with my purchase and having my sales person helping me to decide what car would fit my profile. Thanks Subaru. More

by Sergio Costa Verified Customer Verified Customer

Report | Print