Roy Malinov | Page 42

No pressure, very pleasant purchase experience. This dealership is wonderful. Everyone was pleasant and welcoming. Joe the salesperson was patient and very knowledgeable about the Subaru Outback. This dealership is wonderful. Everyone was pleasant and welcoming. Joe the salesperson was patient and very knowledgeable about the Subaru Outback. Chris the product specialist went over the features of the vehicle in great detail. Ron the finance manager was funny and very easy to work with. Many freebies including oil changes and inspections for life of the vehicle. More

by VMDELUCA281 Verified Customer Verified Customer

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Great Service Everyone was very helpful in making sure the right car was chosen for what was needed now. All of the personnel were very professional and I look forw Everyone was very helpful in making sure the right car was chosen for what was needed now. All of the personnel were very professional and I look forward to coming back in the future. More

by Louis Mitelman Verified Customer Verified Customer

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Purchased a new car Bay Ridge Subaru is a wonderful dealership to work with. The staff is very helpful and knowledgeable. There was no pressure to buy. This is my secon Bay Ridge Subaru is a wonderful dealership to work with. The staff is very helpful and knowledgeable. There was no pressure to buy. This is my second Subaru, first was a lease, now I purchased. I expect to come back for a third when my son is ready for his own car! More

by Lynn B Verified Customer Verified Customer

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An amazing experience There was no pressure to make a purchase. Andre was excellent in providing information. It was not difficult to realize that Subaru is a great car There was no pressure to make a purchase. Andre was excellent in providing information. It was not difficult to realize that Subaru is a great car More

by PASTOREVETTE Verified Customer Verified Customer

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Best car buying experience in all my years. I have gone thru the process of buying a car atleast 5 times. Our experience with Cornelius is hands down the most professional ever. We never felt pr I have gone thru the process of buying a car atleast 5 times. Our experience with Cornelius is hands down the most professional ever. We never felt pressured or doubted that he was being honest and upfront with us. We love the car so far, it was the best possible choice for us. We highly recommend Bay Ridge Subaru and see Corey. More

by CYN.SAL Verified Customer Verified Customer

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Love the express oil change! Bay Ridge Subaru offers express oil change with no appointment needed and with Saturday hours. This is extremely convenient for folks with weekday wor Bay Ridge Subaru offers express oil change with no appointment needed and with Saturday hours. This is extremely convenient for folks with weekday work hours. Typically, I’m in and out in about a half hour. Staff is friendly and professional. Mike, the manager, runs a great dealership. More

by Stick shift Forester driver Verified Customer Verified Customer

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After 30 years easy, friendly, informative - that's what I experienced from Anthony Grippo and Chris when I decided after 30 years to buy a car. They made it really easy, friendly, informative - that's what I experienced from Anthony Grippo and Chris when I decided after 30 years to buy a car. They made it really easy and not the painful experience I had heard a car purchase usually resulted in. More

by KOUFAX77292 Verified Customer Verified Customer

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New car Everybody nice and professional from Peter Marconi to the after sale staff. No hassles of pressure to add on any extras. This was my fifth purchase. Everybody nice and professional from Peter Marconi to the after sale staff. No hassles of pressure to add on any extras. This was my fifth purchase. More

by JMMBMA Verified Customer Verified Customer

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They insspire trust and take care of many details for you. First of all they have a great product. Secondly their customer service is thoughtful and detailed. Some of the new interface features are complicat First of all they have a great product. Secondly their customer service is thoughtful and detailed. Some of the new interface features are complicated, and Christopher took the time to demonstrate how they work. We are always impressed by the organization of this dealership. More

by Sonia Collins Verified Customer Verified Customer

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I Must Be Dreaming After spending the traditional “ Don’t Waste My Time” at an Acura and two Hyundai Dealerships my wife and I turned to each other in frustration I said After spending the traditional “ Don’t Waste My Time” at an Acura and two Hyundai Dealerships my wife and I turned to each other in frustration I said “ I’m done “ she said “ I’m not, let’s go to Bay Ridge Subaru. The car got great reviews in Consumer Reports “. From the moment we walked into the Show Room I knew something was wrong. We were greeted by staff who actually made eye contact. When a sales person was not available we were asked to be patient and Chris spent time with us answering questions and showing us floor models. I must have been dreaming because he was courteous informative and highly professional. When a sales rep was available Chris wished us good luck and introduced us to Andre. I figured that all was just a fluke and was I wrong. Andre was just as knowledgeable courteous and professional even sharing facts when he didn’t know reached out to obtain the correct information for us. We chatted on multiple planes, after a test drive we settled on a selected car model style and package that exactly meet our needs. None of this could be accomplished with the professional assistance of Andre. Two helpful staff at a Car Dealership? What country am I in? It only got better after that. Mike the Sales Manager complemented the group and allowed me to play “ Let’s make a deal “ as we bantered back and forth sharing insights tactics and professional opinions and options it struck me “ How long has it been since I made a car purchase that was hassle free, fair, truthful, with respect each side of the table “ Every time we poised a question Andre was there in the information. When it was monetary in nature Mike was there to step in. When we asked for 24 hrs to seal the deal we were not hit with the hard sell line “ what would I have to do to make you purchase now? “ The next day a follow up call from Andre lead request to a request on Color and trim. Rather than hear the price was good for inventory only vehicles he got back to us that Mike would find the car for us. It gets even better when we came down to seal the deal with Mike and Andre my wife noticed an option that was missing. Rather than hard sell the deal Andre stepped back and explained to her the options to provide her request. A new price point had to be negotiated no problem for Mike the car was in stock the deal was sealed. Why did I provide you with such detail? Because when you visit Bay Ridge Subaru you are are treated like family the moment you are greeted and not viewed as a potential commission. When was the last time that happened to you? It didn’t end there. Mike and Andre explained the final steps when we picked up the car. This environment was found with Roy the Finance Manager and high marks and kudos for Chris whose time effort and patience working with my wife explaining how to use all the features of her new car and how to maximize her new driving experience. When was the last time a car salesperson gave you their card and said please call me with any questions because it was a lot to absorb at once. So Bay Ridge Subaru is a FOUR STAR business where the customer comes first. This is our first Subaru and look forward to more in the future as well as referring anyone interested in their brand. You won’t be disappointed. Remember 80% of all Outbacks are still on the road after 10 years. More

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