Royce Moreland | Page 5

Purchase Warm, no pressure, knowing your customers Needs. I'm a returning customer of many years. I'm am a Toyota gal . I love my sr5 tundra truck. Warm, no pressure, knowing your customers Needs. I'm a returning customer of many years. I'm am a Toyota gal . I love my sr5 tundra truck. More

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New Cars I don't like playing games when buying a new car. We didn't have that with you. Employees was Royce Moreland. We have been buying and trading our ca I don't like playing games when buying a new car. We didn't have that with you. Employees was Royce Moreland. We have been buying and trading our cars in about every 3 yrs. For the last 14yrs. We also have been buying Toyota for the last 40yrs. We would not buy any other car. We also would like to Thank Randy store Mg. Also service mg. David. Thank You again for Good Service See you in 3yrs again. Thank You Delores Sukennikoff More

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Buying made easy Royce the salesman I dealt with and the rest of the Philips team are easy to deal with and professional in every detail. I was under time restraints Royce the salesman I dealt with and the rest of the Philips team are easy to deal with and professional in every detail. I was under time restraints to get a new car and they met my timeline, actually exceeded it, considering the car had to be retrieve from another dealer in another part of the state. The paperwork was handled expeditiously. Royce explained the various features in the new car and demonstrated an in depth knowledge of the vehicle. Everything was handled very smoothly which made the new car buying extremely easy and pleasant. More

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Outstanding Dealership and Personnel A great experience in buying a new Toyota. Royce Moreland was just outstanding in making a fair deal with me. Highly recommend him and this dealersh A great experience in buying a new Toyota. Royce Moreland was just outstanding in making a fair deal with me. Highly recommend him and this dealership. Can't say enough good things about this company and their sales and service people. More

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A great car at a fair price I go to Phillips Toyota because (1) I like to work with Royce Moreland, and (2) because I always feel like I've gotten a fair deal. Phillips Toyota d I go to Phillips Toyota because (1) I like to work with Royce Moreland, and (2) because I always feel like I've gotten a fair deal. Phillips Toyota doesn't try to add all kinds of extra charges on the bill, they give you a fair trade in value for your old car, and they are no high pressure sales tactics. I drive out of my way to deal with them, even though there is a new Toyota dealership about 5 miles from my house. More

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I VISITED THIS DEALER ON MEMORIAL DAY WEEKEND. ONLINE I FOUND A PREOWNED CHRYSLER PT CRUISER ON THEIR LOT. UPON ENTERING THE DEALERSHIP I SPOKE TO ROYCE MORELAND A SALES REP & EXPLAINED THAT I HAD A LOW FI FOUND A PREOWNED CHRYSLER PT CRUISER ON THEIR LOT. UPON ENTERING THE DEALERSHIP I SPOKE TO ROYCE MORELAND A SALES REP & EXPLAINED THAT I HAD A LOW FICO SCORE (626) AND ASKED IF I WOULD BE ABLE TO GET FINANCED. THE CAR I SELECTED WAS $9,000 OUT THE DOOR. I WAS PUTTING $3,000. DOWN I WAS TOLD BY MR MORELAND THAT HE HAD A PREVIOUS BANKRUPTCY AND HE WAS ABLE TO GET FINANCED & THAT THEY HAD OVER 70 LENDERS THAT THEY WORKED WITH & I SHOULDN'T HAVE A PROBLEM . I FILLED OUT A CREDIT APPLICATION ON FRIDAY AND LEFT A $500 DEPOSIT. I WAS TOLD THAT THEY WOULD CALL ME TOMORROW (SATURDAY) WHEN I WAS FINALLY CALLED LATE SATURDAY AFTERNOON I WAS TOLD BY MR MORELAND THAT THEY SUBMITTED THE LOAN TO 4 LENDERS AND ALL 4 TURNED THE LOAN DOWN BUT THEY WOULD KEEP SUBMITTING IT TO OTHER LENDERS AND SHOULD HAVE AN ANSWER ON MONDAY. LATE MONDAY MR MORELAND SAID THEY HAD SUBMITTED THE LOAN TO 4 LENDERS AND THEY ALL TURNED IT DOWN AND THERE WAS NOTHING MORE THEY COULD TO FOR ME. I WAS INSTRUCTED TO COME IN AND PICK UP MY DEPOSIT CHECK. I WENT TO ED LANGAN'S OFFICE TO PICK UP MY CHECK. I WAS KEPT WAITING IN EXCESS OF 30 MINUTES WHILE HE FINISHED WITH ANOTHER CUSTOMER. WHEN HE WAS FINISHED HE DASHED OUT THE BACK DOOR & DISAPPEARED FOR ANOTHER10 MINUTES. WHEN HE CAME BACK, I EXPLAINED WHO I WAS & HE PROCEEDED TO RUMMAGE AROUND A VERY UNORGANIZED DESK FOR MY FILE. HE THEN LOCATED IT IN EITHER HIS GARBAGE CAN OR FROM HIS "DISCARD PILE FROM UNDER HIS DESK. WITHOUT SAYING A WORD HE HANDED ME MY DEPOSIT CHECK THEN AGAIN LEFT HIS OFFICE. HE SEEMED TO BE A VERY ALOOF, COLD AND DISINTERSTED INDIVIDUAL. I PROCEEDED TO CALL & SPEAK TO TIM GINTHER WHO IS THE PREOWNED SALES MANAGER WHO WAS PATRONIZING TO SAY THE LEAST, SEEMED TO BE ON HIS WAY TO SOMETHING MORE IMPORTANT. PERHAPS THERE WAS A BIG GAME ON TV.UPON ENDING OUR CONVERSATION MR GINTHER TOLD ME TO BE SURE & KEEP THEM IN MIND THE NEXT TIME I WAS IN THE MARKET FOR A CAR. FROM MY EXPERIENCE, I THINK THEY ARE ONLY INTERESTED IN THE BIGGER EASIER DEAL. IN ADDITION, I DON'T THINK ANY CUSTOMER WOULD LIKE TO SEE THERE FILE RETRIEVED FROM THE TRASH OR JUNK PILE UNDER THE FINANCE MANAGERS DESK. FOR THESE REASONS I WOULD NOT RECOMMEND THIS DEALER TO ANYONE. AS THE OPPORTUNITY ARISES, I WOULD HOWEVER ADVISE PEOPLE NOT TO DO BUSINESS WITH THIS DEALER More

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