Ruben Ochoa

We were in and out with our new vehicle in no time loved the fact that a very friendly bilingual person attended with great professionalism it’s our second vehicle. Previous car a 2017 Chevy Suburban.. pre the fact that a very friendly bilingual person attended with great professionalism it’s our second vehicle. Previous car a 2017 Chevy Suburban.. present one a 2022 Texas edition pickup.. nice touch great price!! More

Helpful 0

Report | Print

The service department is a great team. From a battery replacement to the sudden on set of a mysterious shake in my truck. The team Isaac, Ruben and the whole technical support staff diagnosed my issues a replacement to the sudden on set of a mysterious shake in my truck. The team Isaac, Ruben and the whole technical support staff diagnosed my issues and got them resolved. Fast efficient and maintained clear communication from appointment confirmation to vehicle delivery. Kudos to the service department. From diagnosis to scheduled appointment to delivery of completed work the team was to the point and on point!!!🤘👏👏 More

Helpful 0

Report | Print

The service is excellent and very outstanding! Jeff got us a good deal and into a vehicle that we love. Will definitely be returning to do business. us a good deal and into a vehicle that we love. Will definitely be returning to do business. More

Helpful 1

Report | Print

Excellent Customer Service Salesperson went above and beyond to help me choose the perfect vehicle. I will definitely go back again for my next vehicle. THANKS A BUNCH JEFF! Salesperson went above and beyond to help me choose the perfect vehicle. I will definitely go back again for my next vehicle. THANKS A BUNCH JEFF! More

Helpful 0

Report | Print

Great service Very professional and knowledgeable, wait time was minimal, answered all my questions, repairs completed in a timely manner, great service. I would re Very professional and knowledgeable, wait time was minimal, answered all my questions, repairs completed in a timely manner, great service. I would recommend to my friends More

Helpful 0

Report | Print

Chevy Silverado 3500HD Service The repair was done in a timely manner with friendly customer service. My sales person and the service personnel was polite, helpful, and informative The repair was done in a timely manner with friendly customer service. My sales person and the service personnel was polite, helpful, and informative when I needed it the most. More

Helpful 0

Report | Print

Does NOT honor warranty. I rated this dealerships service department one star only because zero was not an option ! I brought my 2012 1500 Z71 in due to some noise in the dri I rated this dealerships service department one star only because zero was not an option ! I brought my 2012 1500 Z71 in due to some noise in the drive train. The Service Advisor called me several days later and reported that the issue was the front differential. Further, he stated that the warranty WOULD NOT COVER THE REPAIR. The truck only has 75,00 miles on it....well below the 100,000 mile power-train warranty. Their excuse... ( you're not going to believe this one... ) The front differential got hot due to the 4 wheel drive selector being set to "auto" and damaged the front differential beyond repair. I read my owners manual cover-to-cover and it refers to not utilizing full-time 4 wheel drive on dry pavement (duhh..) but makes no mention of the "auto" setting being harmful to the front differential, transfer case etc... All it mentions is that your fuel economy could suffer a little. It MOST CERTAINLY DOES NOT STATE ANYWHERE IN THE OWNERS MANUAL that the warranty will be voided for doing so ! These folks are making up their own set of rules so I guess I'm in for a $3600.00 (MINIMUM) hit to my bank account... but hey,,,, better for me to take the hit that a multi million dollar operation like All American. Regrettably, this will end a 40+ year relationship between myself and GM. They will never see another dime of my money so I hope they really enjoy this "victory" over yet another little guy ! To say that the Service Advisor (Ruben Ochoa) was anything less than arrogant and extremely rude would be remiss. When I visited the dealership personally (he would not return my calls) he told me that the decision not to honor the warranty had already been made "AND THAT'S IT !!!!! How this guy got a job dealing with the public is completely beyond my comprehension. My next step is to refer to Chevrolet Customer Service to see if they can help, although if one reads their reviews, they are pretty "impotent" themselves when it comes to serving the customers needs..... I'm sure that All (un) American will send some kind of "canned" response from the management of the dealership to try and save some integrity in this forum but PLEASE don't believe it... it's all smoke and mirrors !!!! So friends, please, please don' be taken in by then glitzy showroom and well dressed staff. This establishment is nothing less than a den of thieves. More

Helpful 5

Report | Print