Ruben Pierce

Bought 3 weeks ago. Traded 2 vehicles and they owed me as they were worth more than the new Suburban. STILL haven't gotten my check, paperwork etc. Can't get a return ca Traded 2 vehicles and they owed me as they were worth more than the new Suburban. STILL haven't gotten my check, paperwork etc. Can't get a return call after several messages. Sadly going to have to get an Attorney to get the $11,500 they owe me. Stay away! More

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RUN far far away before you buy a used car from this dealership. They sold us one with a major oil leak after stating it passed their inspection and that they would back it up. They didn't. Then they ma dealership. They sold us one with a major oil leak after stating it passed their inspection and that they would back it up. They didn't. Then they made excuses. Then they said they would "make it right". Their idea of that was to try to sell us a car for over $10,000 more than we already paid. Now they are making up more excuses on why they don't care. In my 30 years of buying used and new cars I've never come across such a dishonest seller. RUN RUN RUN far away. More

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If I could respond with no stars, I most definitely would! I financed a 2022 Volkswagon Atlas on April 17, 2024. At the time of purchase, the manufacturer's warranty and bumper to bumper warranty was g would! I financed a 2022 Volkswagon Atlas on April 17, 2024. At the time of purchase, the manufacturer's warranty and bumper to bumper warranty was guaranteed along with the additional purchase of Triton Care. On the evening of 4/17/2024 after purchase, the tire pressure light came on as I pulled into my driveway. I messaged my sales rep. On 4/22/24, The check engine light came on and my start/stop feature eventually disabled completely. My engine sounded as if it would overheat or like an industrial sized fan was constantly blowing under my hood. I expressed the issue to Capital Chevrolet & was sent to Volkswagon on 4/25. Volkswagon advised that I would have to pay out of pocket. I reached back out to Capital Chevrolet who advised me to bring my vehicle in on 4/26. On the evening of 4/26, I was advised by my salesman that my engine wasn't cooling and needed a thermostat! I was then provided a courtesy vehicle for the next 4 days. The repair was completed by an outside mechanic and I received my vehicle. On 5/17, I noticed a clicking with the brakes and a hard grinding/scrapping noise. I stopped by Capital Chevrolet AGAIN on 5/20. My sales rep and his manager both took the car for a drive and said there's NOTHING Chevy could do for me at this point because I'm out of "my window of care" with Capital Chevrolet. Both gentlement sent me BACK to Volkswagon AGAIN and told me the manufacturer's warranty will cover further repairs. Per Volkswagon, my wheel bearing is completely damaged & rubbing against my caliber bracket causing the caliber to separate from the bracket. The technician advised that the car was in a severe accident, which I was not made aware of, and the vehicle was rebuilt and should not have been sold! The wheel bearing, brake pads, axle and roaders have to be replaced along with a potential leak in the AC system. Thankfully, Volkswagon provides video footage of their diagnostic process to show all problems to their customers, and I am to see all damages for myself! I reminded the Volkswagon technician that I was still under warranty and to proceed with repairs. Per the technician, unfortunately, because the vehicle was in a previous accident, my warranty and Triton Care are refusing to cover any expenses. Capital Chevrolet has not tried to provide any further after purchase care or resolve my problem. I am left without a vehicle, $1,476.88 in Volkswagon repairs, a $300.00 diagnostic fee, potential storage fees by Volkswagon (because I can't drive the car off of their lot, or at all), a newly opened lease, no resolution, and again...no vehicle to drive. I have reached out to the Chevrolet’s Corporate office who advised me to open a complaint with the Better Business Bureau in which Capital Chevrolet is refusing to respond after two contact attempts by the BBB. Meanwhile, I am stuck with a lemon!!! Chevrolet Corporate office has agreed to replace my vehicle once a statement is provided by Capital Chevrolet in which, again, they are refusing! More

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Poor customer service. Deceptive and unfair practices. Please be aware. Not professionals at all. Would definitely not recommend Deceptive and unfair practices. Please be aware. Not professionals at all. Would definitely not recommend More

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Is the worse plac… please do your self a favor and dont go there, they sale you guarantees without you knowing, they sale you cars that they were into car accidents and they dont tell you, and you over pay go there, they sale you guarantees without you knowing, they sale you cars that they were into car accidents and they dont tell you, and you over pay for the car i end up going to BMW to find out that they are crooks, go somewhere else to spend your money don’t go there, to be lied… More

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Bought a new Corvette in August 2019 and was fairly happy with the purchase except for a $799 fee for Nitrogen and window tint. I was told it was already done but should have suspected that the contract has with the purchase except for a $799 fee for Nitrogen and window tint. I was told it was already done but should have suspected that the contract has a "we owe" for $799. A few months later I had a tinting shop put a stripe on the car. I was discussing how window tint was applied on my car with the owner and he showed me that my car never had tint applied. I called the sales guy and left a message; never heard back. I know he still works there because he is on their web. I recently bought another car from Hendrick that had the mandatory tint and you can definitely see that it was there by the slight line at the edge of the glass. So they have forever lost my business. Corvette gets serviced at Sir Walter since it is close to my house. More

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Shout out to Rodney. Thank you for the professional service you gave us., Rodney remembered us from the previous week when we test drove a used 3500. We did not get that Thank you for the professional service you gave us., Rodney remembered us from the previous week when we test drove a used 3500. We did not get that truck but a week later when a 2024 came in he took a video, sent it to us and called us to come see it. He knew exactly what we were looking for and he acted quickly to be sure we didn’t miss out. From the moment we arrived and drove it the service we received was exceptional. Several of the staff remembered us and came by to say hello. Reuben was great and Ash made the time spent with financing efficient and enjoyable. We are extremely pleased and grateful for the tremendous customer service at Capital Chevrolet of Wake Forest. Will definitely refer others and will be back when our next vehicle need arises. More

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